Hotell i San Francisco nära Tenderloin

Great food, staff and service. Valet took a little long.

Superb location right in the heart of San Francisco's Union Square area, excellent restaurants and shopping nearby. Beautifully decorated room that was quiet and serene. Standard room king was quite small. No room for more than a couple.

I loved the large room! The space was great. Loved the airy feel.

Expensive mini bar, breakfast etc

The game room downstairs is fantastic. The rooms are mod in decor and the beds extremely comfortable. The staff is top notch. The place is just cool.

A bit cramped but functional

We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.

Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!

I loved the game room and all of the stylish touches to the room! The color schemes felt good and the staff was very pleasant. I did not like the elevator. Way too small. I also could smell a stinch throughout the hotel like old moth balls. Just being honest. Also, just my opinion, but I think the hotel should offer breakfast. While I do appreciate the espresso in the room (which was delicious), I'd rather have food; if I can't have both.

Was very confusing to get around to our room (was in another building) and there were a few scuff marks here and there on the walls and also the remote control had a chip/crack in the back.

Very edgy and modern hotel design. Bed was extremely comfortable and the coffee was exquisite. Room was so tiny that I wouldn't recommend spending more than 2 nights there. It can feel a bit claustrophobic especially when you end up with a wonderful view of a brick wall.

No complaints

Location and decor.

The decor was cute, and the room cleanliness we immaculate. Hotel rooms in San Francisco are pretty small, and this is no exception. However, the reception area was luxurious and beautiful, perfect during their evening wine receptions. I could go on about the wonderful staff- really, all of them acted like they were my friends, excited to tell me all about the good shopping, eating, et nearby that I HAD to try ; ) They were right too!

Service was great. They were very helpful.

Room with shaft view

This boutique hotel has so much charm. It was perfectly located for our many day exploration of SF. I also found it to be located in a hip area, being around the corner from the, reservations only, craft cocktail lounge Bourbon & Branch, and the best Thai restaurant (according to expats) in the city, Million Thai. I shopped many (endlessly beige and corporate) luxury hotels in the area, but was won over by this luxury hotel with personality. The room was very clean and quiet. We found the duvet and bed to be very comfortable. The bathroom was very modern with a wonderfully relaxing shower. The reported remodeling was complete when I visited and I found that the photos were an accurate portrayal of the rooms. I would not hesitate to book this hotel again, and would enthusiastically endorse it to friends and family.

room overall was very small, but looked very nice and clean. not much of a view in downtown San Francisco... we were staring right into someone else's hotel room in the adjacent building. solid room, great customer service. area underneath toilet lid seat was filthy

Very friendly staff, convenient location and nice area, clean, comfortable, great value for the room rates. None come to mind. Maybe tea and coffee faccilities in the room would be nice, but its not a major issue, it has a mini bar and the restaurant is just downstairs.

The staff was great. Everyone was very friendly and helpful. The elevator worked, the beds were comfortable, there was ample closet space, as well as a dresser and mini-fridge. There were coffee shops, pharmacies, and restaurants within a block or two of the hotel, which made it a great location. And the price, of course, was hard to beat. It's an old building, which comes with both charms and inconveniences. The old radiators, for example, pump out quite a bit of heat, which must be great on those cool, foggy days. If you stay over warmer days like I did, shutting them off and opening the window will bring the room back down to a comfortable level, albeit slowly. There are also no ventilation fans in the bathrooms, so they have louvered windows in the showers to keep the moisture levels down. This creates an interesting dichotomy of hot and cold in the same space. It took some getting used to. There were only two outlets in the room, which I've come to expect in older buildings. As a business traveler on a budget, you learn to travel with a power strip.

The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.

Everyone was very cordial and that is exceedingly important to me. The lukewarm/cold complimentary coffee served the days I was at the hotel.

Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks. A little worn, coffeemaker inroom,

I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!

Lovely spacious rooms and bathrooms, detailed and comfortable, great, and I mean great coffee in the lobby for mornings. The kind of hotel where you seat in the lobby and watch activity and relax. Just wonderful experience. Close to union square and Powell and market shopping and activity. It was perfect really!

Bed and quietness Location not the best, but it is San Francisco...

This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties. Sadly, maintenance has waned since the hotel was sold to an investment company.

Concierge excellent, skyline lounge very nice, staff very courteous. Seating area in room very limited. Too small for price.

The room was clean and comfortable. The staff was great. I stayed in San Francisco numerous times and for the price this hotel was a great stay/great deal. Would recommend. When we arrived the room felt cold to us. We are from a much warmer climate than SF. Turned on the heater and didn't heat up. Called the front desk and was told the heat in the building was on a timer...comes on at 9pm (it's a radiator). They offered to send up a space heater.Within minutes we had a space heater. Problem solved. Great staff and super friendly.

The hotel itself is attractive. A boutique hotel with a great lobby, warm staff and cute charming rooms. The bathroom was nice. Our superior king room had a walk-in closet with two entrances. The room had a dimmer for the main ceiling light above the bed. It's a short walk to some nice bars. Union Square is about a 10 minute walk. The price is great for the quality of our stay, especially giving the going rates on much of the city. The floor of the bathtub was slippery, so I had to be very mindful when showering. There is however a short rail / bar along the shower wall that came in handy when stepping into the bathtub. Like many buildings in SF, it's an old building and the walls are a bit thin. You occasionally hear sounds through the walls (i.e. steps, hallway chatter, clunks of objects moving through the hallways), but nothing out of the ordinary.

Super nice and playful front desk staff. I happened to mention it was my boyfriends birthday and the concierge offered to fill the room with balloons and a free bottle of wine! And they set it up as a surprise for when we got back from dinner! The car service was excellent, the decor was really nice- Indian type theme but clean and chic! Organic coffee and tea in the room, shampoo conditioner and shower gel in dispensers instead of minis to be more Eco friendly! I couldn't have been happier with our stay. I didn't like the price, but that's to be expected in San Francisco! The building is old so the walls seems paper thin to outside noise, but not really from room to room, so didn't mind the sound of cars and people walking.