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Superb location right in the heart of San Francisco's Union Square area, excellent restaurants and shopping nearby. Beautifully decorated room that was quiet and serene. Standard room king was quite small. No room for more than a couple.
The bed was very comfortable. The room was dark with the curtains pulled closed. I stayed at the Clift this past weekend with my wife for a "staycation" away from the Oakland grind we call our normal lives. A few concerns with the Clift Hotel. When we arrived we were unsure about how the valet worked since there are no signs or "red jackets" (they wear black). We had to circle the block and call to find out what the deal was. It's also expensive, $52+ tax per night. Once we were in the Hotel we were told that our room wasn't ready, which was completely fine since we arrived 3 hours prior to check in time. We happily checked our bag and went for a stroll around union square. The problem is that the woman at the counter said we should expect a phone call with in the hour when our room was ready. We waited the hour and then another hour. No call. We then returned to the Hotel at 3pm and were told by the same women that it "should be ready within the hour."This would take us up to check in time...Finally at 4pm we complained and a manager upgraded us to a Jr. Suite and promptly gave us the keys. Sales Training: under promise and over deliver, not the other way around. Finally we arrive in our room and its pretty nice. It was on the 15th floor and the view was pretty urban SF high life. We were happy. The tub and painted surfaces were chipping and sup par. apparently this room costs $450+ per night, If I paid that I expect a little more attention to detail and quality. We dined at the Velvet Room, the Hotel's restaurant. We were offered a cold and breezy table next to the hallway leading to the bar but were happily seated in a lovely booth when we requested that. Dinner was delicious. The Redwood Room, their high shelf bar, is always crowded and all seating is reserved for $350+ bottle service. The common areas are nice, warm, and cozy. The room is three star. The overall experience is ok, we'll try another place next month and report back.
Great vibe in the hotel bar. Room service was slow, found a hair in my food, ordered a Coke three times and never got it, was provided with only a comforter and fitted sheet on my bed, food wasn't very good.
The staff and location were both excellent, the bar is also fun (and the reason I knew about the hotel to begin with). There sure are a lot of interesting chairs around! Room service was prompt and the food was tasty. The bed is comfortable and the rooms have pretty good noise control. The rooms are in dire need of updating. We stayed in a studio so the size was good, but things just seemed old. The walls needed touch up paint, the bathtub was peeling (about a 10'' section was missing plaster), the grout was stained, the hair dryer must be from 1985, the thermostat is old making it hard to control room temperature, the faucet was probably really awesome 20 years ago, but now it is difficult to get it in the "off" position, not good in a state experiencing a drought.
Expensive mini bar, breakfast etc
Room was nothing special the lobby and bar were cool The room was was average and bathroom was very old decore
The room and hallways where dark, the bathrooms are in bad shape (old and rusty), the tv was small and didn't have on demand. It used to be THE PLACE TO STAY in SF... Not anymore...needs a remodel urgently.
Classy Good room service food Hidden cost for valet parking - $52 a night Hidden cost for a 50 cent aux cord - $100 deposit Hidden cost for more than 5 glasses ordered for guests House keeping failed to clean my room one day when I called them before leaving for the day specifically asking them to tidy up No Hot tub or pool
I loved the large room! The space was great. Loved the airy feel.
Old & tired Tired
The location was very convienent. I chose to park down the street and save $30 for over night parking. Nice pillows and comfy bed. This hotel is really small the room was giving me an allegric reactions I could not breath, until we forced the window open. The shower curtain and shower smelled really bad. That was gross. I will not be staying here again.
Great food, staff and service. Valet took a little long.
The decor was cool and the game room was a great feature. The walls were EXTREMELY thin...we could hear people talking in the lobby below us, and could hear every word people spoke in the hallways. That's my only complaint.
The staff is very friendly and helpful Poor ventilation in bathroom
The location The staff wasn't very helpful at all. Requested to have our bags taken up to the room after a hour of waiting had to go back down and get my own bags.
All of the fixtures (bed, shower tile, bathroom sink, desk, desk chair, lights, desks, etc) were top notch. Room had water damage down the corner and smelled bad. AC didn't work well. Lighting was very dim and had to turn on all lights to make it decently lit. Front desk didn't tell me about the amazing adult arcade that's in the back of the building.
Was very confusing to get around to our room (was in another building) and there were a few scuff marks here and there on the walls and also the remote control had a chip/crack in the back.
Moved us from our first assigned room which was musty and cigarette selling into a club level room. Service was above average. Hotel is not up to kimpton standards. Carpeting and elevators were frankly dingy. Room was average at best.
The game room downstairs is fantastic. The rooms are mod in decor and the beds extremely comfortable. The staff is top notch. The place is just cool.
I loved the game room and all of the stylish touches to the room! The color schemes felt good and the staff was very pleasant. I did not like the elevator. Way too small. I also could smell a stinch throughout the hotel like old moth balls. Just being honest. Also, just my opinion, but I think the hotel should offer breakfast. While I do appreciate the espresso in the room (which was delicious), I'd rather have food; if I can't have both.
It was totally worth the money in the location that it was in. I really like the old charm it brought out. Staff was very helpful and professional. Not an issue with me, but I do understand the complaints about the one elevator when there is two in the lobby.
A bit cramped but functional
We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.
Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!
Location and decor.
Use the jaccuzzi, would have used the restaurant but it was too pricey. The people there seemed a bit stuffy, including the staff. When I asked a question it was like I was putting them out.
It nicely located near Union Square. The staff were very helpful. The hotel was clean and well kept. Our room was very nice except no view but that was ok. The hotel has complementary bikes for guest to use (great way to get around the city). Very comfortable place to stay. Would stay there again.
The decor was cute, and the room cleanliness we immaculate. Hotel rooms in San Francisco are pretty small, and this is no exception. However, the reception area was luxurious and beautiful, perfect during their evening wine receptions. I could go on about the wonderful staff- really, all of them acted like they were my friends, excited to tell me all about the good shopping, eating, et nearby that I HAD to try ; ) They were right too!
Location. Rooms were clean. Rooms small, older building, odd furnishings, no views. San Francisco has many great hotels but this is not one of them.
This hotel is well-located -- easy to walk to Union Square and Chinatown, walkable to the waterfront/Embarcadero, and a quick drive to the Mission, Golden Gate Park, etc. The staff could not be more pleasant and helpful. The lobby area is a nice place to lounge, and the rooms are comfortable. It would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early morning, it is useful to have it in your room. I didn't care for the fact that the water bottles in the room had price tags. It would also be nice if the wine service rotated wines.
The staff really was fantastic and pretty much bent over backwards to accomodate us in almost anyway possible. Plus I learned after the fact they are really pet friendly. Thats good to remember for the future. When I booked through booking.com the description said that the room I was booking would have a jacuzzi tub. I was going on a romantic get away and booked this room for this price becaue I thought it would have a jacuzzi tub. The room was beautiful, but no jacuzzi tub and the bathroom was a bit small at that.
Great hotel - feels very luxurious, good staff, and complementary wine hour! Highly recommended. Our second visit and we'll definitely stay there again when in SF. Rooms could be larger. Area - although only a couple of blocks from Union Square - gets more edgy late at night, but that's how San Francisco works.
Doggy Birthday Party Oliver's 3rd birthday. Benefit for animals that assist. Great get together. My toilet clogged the 1st night. very uncomfortable sitiutation. I am not a large person. (get my drift). so it wasnt anything that should have caused a problem.
I've stayed at this property several times and it's convenient and a great property. My room had a moldy smell that got worse over the two nights I stayed -- I haven't had this experience at a Monaco before ....
Hotel Monaco used to be one of my fav hotels in SF. This new Marker is horrible. They closed the spa, breakfast is extra charge. Parking costs 58 dollars. Short on staff to take phone calls. Take your business somewhere else.
The staff were very nice and helpful. The room was clean and the rooms style was not bad. The hotel is close to union square and great area to walk around. The decor pillows on our bed were dirty. My bathroom shower towel was only changed once during my four night stay. I found the restaurant prices high and the waiters were not so nice.
Charmigt rum och bra lage . Frukosten var en besvikelse.
Mycket trevlig och hjälpsam personal samt städ. Mysiga, fina rum och bra mat. Centralt läge nära Union Square med en massa shopping och ganska nära Market st. med en massa kommunaltrafik. Vi är mycket nöjda med hotellet! Nej, mycket trevligt hotell!
Frukosten och sängarna var bra, liksom badrummet. För att vara ett Warwick-hotell hade det ganska liten lobby, utan bord etc.
Utmärkt läge! Gratis internet.
Det var trevlig personal och rummen var fantastiska! Bra utgångs punkt för vad staden har att erbjuda. Helt rimliga priser för rummen och servicen. En helt fantastisk vecka helt enkelt! Vi är så nöjda! Något minus är att det är dåligt med matställen runt hotellet, mest dinners. Det är även väldigt mycket hemlösa i hela staden.
It was very convenient for Union Square, theatre district, shopping etc. The breakfasts were more than adequate, the pub atmosphere at the end of the day was very relaxing and very friendly. There was nothing to dislike, a little old fashioned, but for 2 oap's from uk was fine.
Its proximity to the event I was attending. Noise levels high.. Internal/external
Central to Union Sq and cable cars. Easy transport very close to all other SF attractions. Very reasonable proce for all day valet parking
Very run down and supprised it was on booking.com as we have always had great hotels in the past this was very poor, very old and outdated in urgent need of a make over, rooms were very tiny and the bathroom was a joke would never stay here again, apart from one young lad on the desk the rest of the staff were as old as the hotel, very rude and unhelpful,if we had been staying in san francisco for any lenght of time we would of checked out and found a different hotel.
A very omfortable hotel, close to transport, restaurants, shopping, tourist activities. Very happy with it. n/A
The best part of the stay was the convenient location to Union Square and the affordable price. When we used the valet parking (the only option for parking a car, and a pricey fee over and above the room charge), they assigned the car to the wrong room number, so at checkout time there was confusion and wasted time.
Excellent location. Good value for price. A bit out-of-date and needs makeover. Bathroom clean and modern. Furniture old. Noisy if room is near Tavern. Breakfast adequate. Lack of AC not an issue most of the year.
Very friendly staff, convenient location and nice area, clean, comfortable, great value for the room rates. None come to mind. Maybe tea and coffee faccilities in the room would be nice, but its not a major issue, it has a mini bar and the restaurant is just downstairs.
The room was big by SF standards. All the staff we encountered were very polite, warm and attentive.They also accommodated my request for a quiet room off the street.they have valet parking and real room keys(when do you see that?).It was a nice old hotel with a very good location.
The staff was great. Everyone was very friendly and helpful. The elevator worked, the beds were comfortable, there was ample closet space, as well as a dresser and mini-fridge. There were coffee shops, pharmacies, and restaurants within a block or two of the hotel, which made it a great location. And the price, of course, was hard to beat. It's an old building, which comes with both charms and inconveniences. The old radiators, for example, pump out quite a bit of heat, which must be great on those cool, foggy days. If you stay over warmer days like I did, shutting them off and opening the window will bring the room back down to a comfortable level, albeit slowly. There are also no ventilation fans in the bathrooms, so they have louvered windows in the showers to keep the moisture levels down. This creates an interesting dichotomy of hot and cold in the same space. It took some getting used to. There were only two outlets in the room, which I've come to expect in older buildings. As a business traveler on a budget, you learn to travel with a power strip.
close to union square
The hotel was fine. We did ask the staff for a quiet room, but instead got the (probably) most loud room. At the end of the hallway with aircon machines or what ever running all day/night making a lot of noise. The guy at reception said they stop at 10pm but they didn't. So he lied which I don't apreciate. For the rest reasonable hotel for the price. The man that checked us in, lieing about the noise in the room.
Everything was very nice and the staff was very friendly. I also liked check out time was 12PM without having to ask for a late check out.
After long days of walking and shopping, your great hot showers were the best part, followed by a little wine and cheese. Was great! The location is perfect! There was some funky smell coming up from the lower level... It wasn't overwhelming - just noticeable. It certainly won't stop me from coming back.
This hotel is very charming in an old fashioned manner. Dark wood furniture, parquet floors, tiled bathroom, and shuttered windows. I stayed on the third floor facing the street in a deluxe queen room. I found there to be plenty of room to move around. The queen bed was very comfortable. Everything was cleaned spotlessly every day. Its proximity to Union Square made it an excellent base of operations, and I felt safe walking too and from it. The hotel's restaurant, Millenium, is a truly excellent vegetarian/vegan restaurant with a great bar. The food is phenomenal and the staff knowledgable and friendly. Continental breakfast included. Tequila shot on check-in and wine and cheese from 5-6pm! Reasonable WiFi. I will definitely stay again. Since I had a room facing the street, I did get some street noise in the early morning. It didn't bother me but if you are a light sleeper ask for a room in the back of the hotel--there's not much of a view anyway. WiFi signal strength was a little low in the room--good enough for email/web, not enough for VOIP/videochat. The continental breakfast had a limited selection (although that didn't bother me).
The yellow "pineapple" touches all around the hotel were adorable!! we stayed in the queen starlet room which was small but you'd hardly notice - it was laid out very well. Bathroom is very modern! Room was very clean and bed was comfortable. I would definitely stay here again. Our airconditioner didn't work the first night. The front desk offered to move us to a new room but we declined, hoping the window would provide some cool air. The next day our AC was fixed while we were out and we didn't have further problems. Also wish the the bed had a top sheet in addition to the fitted sheet - Sometimes the duvet was too warm.
The staff was willing to over and above to make their customers happy.
Service was great. They were very helpful.
room overall was very small, but looked very nice and clean. not much of a view in downtown San Francisco... we were staring right into someone else's hotel room in the adjacent building. solid room, great customer service. area underneath toilet lid seat was filthy
Its location was perfect to know downtown San Francisco.
Great yellow accents. Great staff. Great breakfast food. Wish there were more food options and eating time.
This boutique hotel has so much charm. It was perfectly located for our many day exploration of SF. I also found it to be located in a hip area, being around the corner from the, reservations only, craft cocktail lounge Bourbon & Branch, and the best Thai restaurant (according to expats) in the city, Million Thai. I shopped many (endlessly beige and corporate) luxury hotels in the area, but was won over by this luxury hotel with personality. The room was very clean and quiet. We found the duvet and bed to be very comfortable. The bathroom was very modern with a wonderfully relaxing shower. The reported remodeling was complete when I visited and I found that the photos were an accurate portrayal of the rooms. I would not hesitate to book this hotel again, and would enthusiastically endorse it to friends and family.
Location, pineapple scent A ton of little creaky, old, uncomfortable things about this hotel add up to a tough place to sleep. This includes hard pillows, creaky pipes, random irregular sounds from the walls, a heat-happy thermostat, and so on
The hotel was close to centre of town and accessible to most attractions by foot or cable car. No coffee facilities in rooms and the room itself could have been a bit larger.
I had a really great first time experience at this hotel. One of the things that I liked about this hotel is that you don't feel like you're staying in a San Francisco boutique hotel (aka tiny, narrow walkways, tiny lobby's). I've been to SF a number of times and stayed in boutique hotels and after a while they get kind of eh. The JW Marriott was fantastic. It was clean, in a great location, and every one was helpful. The bathroom was very luxe, which is why I chose this hotel versus the Marroitt. I used the gym in the morning and it was clean and had your standard requirements for a gym. I would def recommend this hotel to others! I was a little bummed that our drain didn't close. I wanted to take a bubble bath but wasn't able to. I would have complained but we were only staying for one night
Concierge excellent, skyline lounge very nice, staff very courteous. Seating area in room very limited. Too small for price.
wonderful service from all employees
Super location. Nice staff. Clean. Internet not free. Public internet stopped working when I tried to use it
This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties. Sadly, maintenance has waned since the hotel was sold to an investment company.
I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!
Quiet with access to the theater district, Union Square and fine dining Bathroom a little small
Lovely spacious rooms and bathrooms, detailed and comfortable, great, and I mean great coffee in the lobby for mornings. The kind of hotel where you seat in the lobby and watch activity and relax. Just wonderful experience. Close to union square and Powell and market shopping and activity. It was perfect really!
Staff were friendly. Lobby was nice. Close to union square. I quite liked te location. Room wasn't that clean, dust balls and items under the beds. Beds very soft as mattresses were old. Bathrooms looked very tired and were cramped. Wallpaper scuffed up badly. Needed remodel. Also there are a lot of homeless in this area, I got woken up every morning in the early hours with neurotic screaming and shouting from people sleeping outside.
Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks. A little worn, coffeemaker inroom,
The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.
Location - excellent, v close to Union Sq/restaurants etc; staff - friendly/helpful Room - small, low on facilities eg no kettle for tea making; noisy pipes; hotel 'resort charge' of 20+ per day for wifi and coffee station in lobby is bit cheeky for tech capital of the world with over 100+ starbucks in city
Great ambiance, very noce room & amenities, great restaurant & bar, helpful staff. All good, only exceptions- pricey parking, scary corner of town. Pricey parking, scary corner of town.
Bed and quietness Location not the best, but it is San Francisco...
Rooms were small but clean. Hotel was well kept for its age. Location is in a difficult side of town. Hidden costs such as a $22.00 tax. We made them take it off. $59.00 for parking we were not told about the cost. Then our account was charged other amounts we had no idea what they were.
I really liked the architecture and our bellhop/concierge (they play double duty) was really nice. The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.
Chic style The heater didn't really do much, the room was cold and it was a pain to get out of the blanket. And, there was so much hollering from the street front.
Good value for money, friendly and helpful staff, good location, and lots of free 'extras' such as free wi-fi, happy hour, personal safe...
clean (1) Rooms at lower levels are noisy from the people in the street. (2) It had no parking counter to what advertised. They push on you a mandatory valet at approximately $40/day. (3) Internet is free for 20 min a day. Nevertheless, when you use it, at their business center, they have a slow mode option you do not know of. You find out at the check out that the default option, you thought was free for 20 min, is the fast option that cost approximately $1/min. (3) The streets in front of the hotel are full with homeless people who use the sidewalks like sleeping quarters and restrooms. For the rest, it was peachy.
Staff are friendly, helpful and knowlegable. Room was spacious and comfortable. Lack of access to hotel dining on Sunday and Monday nights- as a single female travelling alone this becomes a safety issue given the immediate location of the hotel
Warm, helpful staff. Quirky atmosphere (in a good way). Thin walls, noisy city environment. Ear plugs are a must.
Staff are very friendly and enthusiastic. Price is OK Rooms are very small and the neighborhood is not safe.
I was impressed by the staff when they offered to valet the car up early, since we had to leave at 5:30am. I found the room very comfortable, but my husband had issues. He could not cool himself down; the ceiling fan had been disabled, the window would not open, and the ac was either difficult or non functioning (probably difficult). He could not sleep and blamed the hardness of the bed. I slept fine and have no complaints
Great location and value for the money. Morrocan decor, very clean and comfortable.
The room was clean and comfortable. The staff was great. I stayed in San Francisco numerous times and for the price this hotel was a great stay/great deal. Would recommend. When we arrived the room felt cold to us. We are from a much warmer climate than SF. Turned on the heater and didn't heat up. Called the front desk and was told the heat in the building was on a timer...comes on at 9pm (it's a radiator). They offered to send up a space heater.Within minutes we had a space heater. Problem solved. Great staff and super friendly.
The hotel itself is attractive. A boutique hotel with a great lobby, warm staff and cute charming rooms. The bathroom was nice. Our superior king room had a walk-in closet with two entrances. The room had a dimmer for the main ceiling light above the bed. It's a short walk to some nice bars. Union Square is about a 10 minute walk. The price is great for the quality of our stay, especially giving the going rates on much of the city. The floor of the bathtub was slippery, so I had to be very mindful when showering. There is however a short rail / bar along the shower wall that came in handy when stepping into the bathtub. Like many buildings in SF, it's an old building and the walls are a bit thin. You occasionally hear sounds through the walls (i.e. steps, hallway chatter, clunks of objects moving through the hallways), but nothing out of the ordinary.
Huge room, location. Some Cleanliness mistakes. For example the welcome brochure with hotel information had lots of stains on it.
Super nice and playful front desk staff. I happened to mention it was my boyfriends birthday and the concierge offered to fill the room with balloons and a free bottle of wine! And they set it up as a surprise for when we got back from dinner! The car service was excellent, the decor was really nice- Indian type theme but clean and chic! Organic coffee and tea in the room, shampoo conditioner and shower gel in dispensers instead of minis to be more Eco friendly! I couldn't have been happier with our stay. I didn't like the price, but that's to be expected in San Francisco! The building is old so the walls seems paper thin to outside noise, but not really from room to room, so didn't mind the sound of cars and people walking.
there was a terrible smell coming from the sink.However after it was fixed was replaced with strong odor of chemicals. bathrooms
They treated us fantastically well and gave us complimentary bottle of champagne, flowers and chocolates on discovering our stay coincided with our wedding anniversary Nothing.
All very good! The room is nice! good view of the down town.
Great room, recently renovated, clean and cozy. Don't use the hotel valet parking, it's a rip-off at $39 a night while a parking garage next door is available for $20.
The room was large and had a great bathroom and bed, there was some noise from the air-con units outside and the bin men in the morning but that was expected as you're in the heart of the city. The room had a stand-alone air-con unit which meant that you had to keep the window open to use it letting in more street noise. Apart from that minor annoyance our stay was perfect.
Liked the small boutique feel. Hip, mod and chic. Great value in a great location. A little on the fringe of the tenderloin but didn't affect the stay. Valet parking worked out great and the parking prices are more reasonsble than most.
Very modern, sophisticated look, spacious room. Friendly staff.
Although the hotel is getting an exterior facelift, the facilities were great. They are affiliated with the Marriott and Marriott rewards program. There is a nice restaurant and bar adjacent to the lobby area. Our room was spacious and clean. Also, there was free wifi throughout the property, which didn't need a password, very convenient for jumping on and off of the network. There was a little doggy bowl at the front desk, so I would assume that they are pet friendly. The bell desk and front desk were separated by a huge pillar which made it awkward as you could only see one of them at a time during check in/out. I'd imagine that this is very cumbersome during busy operations. maybe they will be addressing this issue during their remodel.
The personalized service was amazing. Upon our arrival, we wrote it was our first time to the city. The concierge hand wrote a welcome card and included a map with highlighted areas we must see WITH a detailed (again handwritten) explanation of each place corresponding to color print outs of the sites. INCREDIBLE!!! Also, the room was quite spacious and loved all the windows. No pool, bar closed early, bartender was not enthused to be there.
The friendly staff and the comfort.
Excellent staff, large, nicely-appointed and very clean rooms. Restaurant/bar had recently closed. While I would think that a new establishment will takeover the space, this was a bit of a disappointment during my stay.
The location and decor of rh hotel is great. The rooms could not have gotten smaller, and our views was of a alley. Horrible experience.
oerhort trevligt bemotande vid incheckning. De tog tid pa sig med karta och hjalpte oss att ta oss runt. Liksom ovriga amerikanska hotell saknar jag skinka och ost till frukosten.
Trevlig och hjälpsam personal, Tillgång till tvättmaskin och litet gym. Bra bussförbindelser till olika delar av San Francisco. Blev inte städat förrän 3 dagen pga att städerskan inte kom förrän efter kl 15 då vi redan var tillbaka från vår stadsvandring.
Hjälpsam personal. Renligt, snyggt. Bra läge Frukosten kunde gärna serveras till 09.30. Något små rum
Rimligt pris för en familj med tonårsbarn att kunna ta två rum. Lite långt ner till centrum och beklämmande med så många hemlösa på vägen! Kändes lite gammalt och muggigt.
Helt okej hotell med utmärkt läge. Trång i fukostrummet och en ganska pover frukost. Men restan var helt okej. Man fick gott och väl vad man betalade för.
Personalen Trådlösa internetanslutningen krånglade ofta
Läget i San Fransicio Lite strul med servicen.
Läget är suveränt med Union Square och hyrbilsfirma inom 200m. samt en viss distans till sunkegatorna so om hotellet. Trevlig personal Frukosten är för se hemsk med kaffebröd och socker I allt. Fettfritt hjälper inte med en massa socker. äVen synpunkter från us gäster.
Allt var bra förutom frukosten Frukosten - servera bättre frukost
Läget var perfekt, och frukosten var bättre än förväntat
Location is awesome and pets are allowed. Service is OK and spaces are really small. A little bit noisy.
perfectamente bien ubicado, muy limpio y gente muy amable, ademas de tener una salida especial para un rico cafe en sturbacks!!! genial!!!
Location is good and staffs are very kind.
Hallways are too narrow, rooms are too small and you can't tell which door is for the bathroom or the closet once in the room, the bathroom is ridiculously small in their standard king room (closet might be bigger) - not worth what you pay for, and both elevators were down so it was a major inconvenience having to go up and down 7 floors. Thank goodness no one I was with was in a wheel chair. When 1 of the 2 elevators began working again, we still didn't trust it because of how small and noisy it was the one time we were able to use it. There is no parking- you have to hope you get lucky finding street parking - or try to find parking in the obnoxious parking structure around the corner, and by that time you might at well pay $50 for valet for the convenience of it. Overall, not a place I would recommend or stay at again.
Central Location in the city. New room furniture. Clean. Rooms cold in general and very very old heaters in the rooms which were extremely noisy. Very small bathrooms. Too expensive for existing amenities.
The noise at night, couldn't sleep. The water pressure was non existent.
Inexpensive, convenient The room was fairly dingy...not dirty, but dark. It was in the center of the hotel, so the windows only looked out on brick. Otherwise it was fine.
Love the contemporary look to the room and the bed was very comfortable. For the price the room was very nice but for a bit more $ I might have opted for a larger room.
The hotel is in a very good location. The room we first booked was very small and expensive for what it was. We upgraded at a price to a much more comfortable room. Shop around because though we liked the hotel it was quite expensive.
Very Centric. Great Location. Staff was incredibly helpful since we found hotel after a bad experience. Rooms are kind of small, but you go to San Francisco to spend time outside not inside the room so I guess it's ok.
the location cleanliness: I complained twice to get my towels changed ad my supplies refilled. facilities: the sink in the room looks really bad. I had asked explicitely for a large bathroom and I was give na small bathroom with the sink outside of it.
The room was great, very complete amenities, comfortable, usable space. The Internet barely worked (slow connection for an hour). Mostly no connection, inadequate help desk support with no follow through. The mattress is hard and uncomfortable after a couple hours. The safe only errored.
Exceptional value ... well designed rooms that were spotless...and the "happy hour" in the early evening on the 12 floor overlooked the city - this was a great way to meet other travelers and plan our evening and next day events! We then had an amazing breakfast in the morning - this was more than I've ever experienced at hotels I've paid twice as much a night for! I would stay again - whether for business or a shopping trip with some friends. We were traveling with our 6 year old daughter on this trip...the staff were very accommodating and gave us a room that allowed for a cot at no extra fee - lots of little perks which we appreciated! Only disappointment for our daughter was that the pool facility did not allow for children.
like staying at one's club: gym, library, theater, courteous staff, restaurant, excellent breakfast, and central location yet quiet.
Service and staff were good.Fairly reasonbly priced for the quality of hotel. I took me Toyota Tundra pick-up there and they charged me dbl.rates to park my car which came out to $58+ for one night at a parking garage a couple of doors down from the hotel.The hotel didn't have any parking of their own....
Location is great! Room we had was very noisy. Woke up each morning at 4.30 am due to street noice. Mentioned during check out but no real reaction or good answer received.
Rummen är stora, jag fick ett rum med två Queen-size sängar för en person. Badrummet var litet och slitet. Det kändes på det hela taget som hotell med mycket lägre standard relaterat till andra hotell i närheten som jag också bott på med samma antal stjärnor. Dessutom var hotellet väldigt lyhört, och min kollega som bodde i ett rum tvärs över korridoren hörde vad grannarna i rummet intill pratade om - inte en höjdare. Jag fick dessutom betala extra för Internet vilket ingick i priset på det andra hotellet.