Poor internet connetion
Nice rooms - reminded my wife and I of our stay in Italy. Great location and staff.
smallest room ever experienced for a first class hotel and not worth the cost.
relaxed and family like environment. Very well designed and pretty lobby. Too narrow corridor and small room.
Great location, internet free with printer Rooms old fashion, a bit small, with old carpet
Staff pleasant. Able to check in early. Hotel located in union square.Please write at least 15 words
Location Based on 1 experience, we did not enjoy our dinning experience. Food was not well prepared. However, our server was cheerful and above average in service.
Walking distance to many sights. Too much furniture in small room. Strange smell in room and hall.
Convenient location on Powell. Pretty much at the centre of everything. Staff were very responsive. "on-site" parking as advertised was maybe 2 blocks away !! and the 2 rooms I booked were to have city views - one definitely did not and the second one had very limited views
The staff were very helpful and the location was perfect for getting around. Ask for a quiet room at the back as street noises can be annoying at the front, on Powell. I would definitely stay here again. Panhandlers are a problem around Uniion Square, but they were not aggressive, just sad.
Hjälpsam personal. Renligt, snyggt. Bra läge Frukosten kunde gärna serveras till 09.30. Något små rum
Helt okej hotell med utmärkt läge. Trång i fukostrummet och en ganska pover frukost. Men restan var helt okej. Man fick gott och väl vad man betalade för.
Trevlig och hjälpsam personal, Tillgång till tvättmaskin och litet gym. Bra bussförbindelser till olika delar av San Francisco. Blev inte städat förrän 3 dagen pga att städerskan inte kom förrän efter kl 15 då vi redan var tillbaka från vår stadsvandring.
Rimligt pris för en familj med tonårsbarn att kunna ta två rum. Lite långt ner till centrum och beklämmande med så många hemlösa på vägen! Kändes lite gammalt och muggigt.
oerhort trevligt bemotande vid incheckning. De tog tid pa sig med karta och hjalpte oss att ta oss runt. Liksom ovriga amerikanska hotell saknar jag skinka och ost till frukosten.
Staff are friendly, helpful and knowlegable. Room was spacious and comfortable. Lack of access to hotel dining on Sunday and Monday nights- as a single female travelling alone this becomes a safety issue given the immediate location of the hotel
the staff were great - in the resturant - great that the staff remenbered what we wanted for drinks - nice to have the hotel happy hour no fridege - but htat seems to be the norm in USA
the room was comfortable ,the hotel staff were excellent.
Our stay at this hotel was first class. The reception staff are very welcoming and extremely helpful. Rooms were spacious, spotlessly clean and had wonderful beds. A great experience - and so green too The restaurant Saha is massively overpriced and poor quality compared with other similar establishments in the area. Would not recommend eating here. Plus they had the nerve to add a 20% service charge to the bill as we were international guests staying at the hotel. A rip off
The room was clean and comfortable. The staff was great. I stayed in San Francisco numerous times and for the price this hotel was a great stay/great deal. Would recommend. When we arrived the room felt cold to us. We are from a much warmer climate than SF. Turned on the heater and didn't heat up. Called the front desk and was told the heat in the building was on a timer...comes on at 9pm (it's a radiator). They offered to send up a space heater.Within minutes we had a space heater. Problem solved. Great staff and super friendly.
Huge room, location. Some Cleanliness mistakes. For example the welcome brochure with hotel information had lots of stains on it.
Good value for money, friendly and helpful staff, good location, and lots of free 'extras' such as free wi-fi, happy hour, personal safe...
Warm, helpful staff. Quirky atmosphere (in a good way). Thin walls, noisy city environment. Ear plugs are a must.
The staff were very friendly, the service was wonderful. The atmosphere they create in the evenings with the free wine was very nice. The hotel was very noisy - you could hear people in the hall and in other rooms as well as everything happening on the street.
The hotel was fabulously quaint and centrally located to all that I chose to do in S.F. I and my roomie truly enjoyed our stay and will come again.
The location is perfect. Close to the city center, easy walking distance to anything and everything. Fly next door is excellent and the breakfast at Saba was great.
Lovely spacious rooms and bathrooms, detailed and comfortable, great, and I mean great coffee in the lobby for mornings. The kind of hotel where you seat in the lobby and watch activity and relax. Just wonderful experience. Close to union square and Powell and market shopping and activity. It was perfect really!
Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks. A little worn, coffeemaker inroom,
I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!
Quiet with access to the theater district, Union Square and fine dining Bathroom a little small
Location - excellent, v close to Union Sq/restaurants etc; staff - friendly/helpful Room - small, low on facilities eg no kettle for tea making; noisy pipes; hotel 'resort charge' of 20+ per day for wifi and coffee station in lobby is bit cheeky for tech capital of the world with over 100+ starbucks in city
This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties. Sadly, maintenance has waned since the hotel was sold to an investment company.
Rooms were small but clean. Hotel was well kept for its age. Location is in a difficult side of town. Hidden costs such as a $22.00 tax. We made them take it off. $59.00 for parking we were not told about the cost. Then our account was charged other amounts we had no idea what they were.
Great ambiance, very noce room & amenities, great restaurant & bar, helpful staff. All good, only exceptions- pricey parking, scary corner of town. Pricey parking, scary corner of town.
Bed and quietness Location not the best, but it is San Francisco...
Staff were friendly. Lobby was nice. Close to union square. I quite liked te location. Room wasn't that clean, dust balls and items under the beds. Beds very soft as mattresses were old. Bathrooms looked very tired and were cramped. Wallpaper scuffed up badly. Needed remodel. Also there are a lot of homeless in this area, I got woken up every morning in the early hours with neurotic screaming and shouting from people sleeping outside.
I really liked the architecture and our bellhop/concierge (they play double duty) was really nice. The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.
The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.
Great staff, newly remodeled rooms and location was perfect. Nothing
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
Rummen är stora, jag fick ett rum med två Queen-size sängar för en person. Badrummet var litet och slitet. Det kändes på det hela taget som hotell med mycket lägre standard relaterat till andra hotell i närheten som jag också bott på med samma antal stjärnor. Dessutom var hotellet väldigt lyhört, och min kollega som bodde i ett rum tvärs över korridoren hörde vad grannarna i rummet intill pratade om - inte en höjdare. Jag fick dessutom betala extra för Internet vilket ingick i priset på det andra hotellet.
Excellent location, friendly staff and the restaurant inside the hotel. he rooms are large for being in the heart of the city. The parking situation- valet for 40+taxes was high
Breakfast was better than continental. Staff very helpful. DVD choice a great feature and a laptop in lobby for free internet incl. printing. Large room. All mod cons. A bargain considering breakfast..room decor and location. A gem no!
Location Windows did not open (Fresh air)
Hotel's location is very convenient since it is just two blocks ahead union square. The complimentary wi-fi internet was not available most time in the hotel room due to very poor speed, although it was declared as wi-fi free hotel. Not a big deal but it was a bit noisy at nights because of cable cars.
Easy check in, short walk to shopping, restaurants and city life, fairly clean, good service, nice staff. It wasn't worth the "discount rate" of $129. It was a basic room with no bells and whistles.
Not my favorite bed.
Location and sercice Internet access no
Very convenient location. Beautiful rooms. Comfortable and friendly Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.
Getting upgraded to a suite at no cost. Kind of loud from street noise
Staff was very friendly and helpful. Breakfast was good too--personally I was hoping for stuff like pancakes and eggs. The hotel breakfast was mostly just bread, fruit, and cereal. But it was all really good, so even though it wasn't exactly what I wanted I couldn't complain. Nothing really. Good all around.
We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable. The drainage in the tub was very slow, but that was the only minus.
For a downtown located hotel, the room was surprisingly large. It was clean and well furnished. The noise from street was tolerable. I appreciated the free wifi which worked ok most of the time. Staff was friendly and location is close to everything in SFO. The price seems to be steep but I guess that's typical of SFO. People affected by street noise may not like it.
Convenient area and affordable Very slow elevator. Uncomfortable bed, tiny shower. Sink is right next to bed.
I booked three nights at hotel Stratford for a conference at the Hilton in Union Square. When I arrived, they informed me that there had been a bookkeeping mistake and they had overbooked for the second night. However, they had already reserved a nice room at the Adante hotel nearby and did not charge us for the second night. When I returned for the third night they upgraded me to a significantly nicer room which was much appreciated. Very friendly staff and an amazing location--I'll definitely be returning. The elevator is a bit slow, but it's not really a problem--it encouraged me to get some exercise by using the stairs a few times :) The breakfast isn't much, but it did the job and the coffee was hot and fresh.
Low cost for the area. Conveniently location. Overall my room was reasonably quite despite the proximity to Union Square. Continental breakfast was pretty poor. Coffee was pretty watered down. I decided not to eat there during my 4-day stay.
I liked the locations and the staff was great. Trolley cars stop right in front Macy's around the cornedr Union square around the other corner. Foley's right down the street we were a little chillled, needed more blankets
Stratford hotel provides clean and comfortable rooms, and is located in download San Francisco. It is the best choice if you want to have a sightseeing or tour in San Francisco. Transportation and food are extremely convenient.
location, clean room lobby looked a little old.
Good location Although we booked a room with a queen-size bed, we were given a room with a double bed. The bed was too small and the room too stuffy/hot, so we asked to change rooms. They were booked and refused to switch rooms, so we ended up getting a last-minute hotel room nearby. They gave us the appropriate room the next day - the bed was better, but the window along Fulton St. couldn't close, so it was noisy. There is one elevator, and it is very slow.
Likes that the hotel was within walking distance for the yellow line and Union Square. Also enjoyed that it had super friendly staff. Slightly noisy with cable cars driving right in front of street, hard beds and not sure if AC existed. Beds, noise of cable cars.
The cleanliness was outstanding and the staff was wonderful. The room was tinier than my house bathroom alone! And the beds were awful. For the price, the location was awesome, but I didn't sleep at all for 3 nights.
The location was excellent. Also offered a complimentary continental breakfast every morning. Great value. n/a
It was basically in union square. The hotel was cleanly and the front desk staff where friendly. Breakfast was minimal but appreciated. It was excruciatingly small. I don't mind a smaller room but I tripped over the bed, chair, and cords many times! The cleaning staff knocked on our door at 9:00 am each morning! Come on, we wanted to sleep in on our vacation!
We booked this small hotel for the night before the Nike Marathon so we could be close to the starting gate. It is right off from Union Square which for some might be a plus ... for us a nightmare of noise and a stuffy, airless, tiny room with NO AC. And beware - they put a "deposit" of several hundred dollars on your card which they don't release until 4-5 days later. We checked out without staying .. no refund and we still have to wait several days for the deposit to come off our card. We walked over to the Westin St Francis ... and got a queen size room for $30 more than we paid for this hotel. The Westin of course had AC and clean, wonderful accommodations. We felt really dumb for not booking it in the first place.
Expensive mini bar, breakfast etc
Classy Good room service food Hidden cost for valet parking - $52 a night Hidden cost for a 50 cent aux cord - $100 deposit Hidden cost for more than 5 glasses ordered for guests House keeping failed to clean my room one day when I called them before leaving for the day specifically asking them to tidy up No Hot tub or pool
The location was very convienent. I chose to park down the street and save $30 for over night parking. Nice pillows and comfy bed. This hotel is really small the room was giving me an allegric reactions I could not breath, until we forced the window open. The shower curtain and shower smelled really bad. That was gross. I will not be staying here again.
Room was nothing special the lobby and bar were cool The room was was average and bathroom was very old decore
Old & tired Tired
Great vibe in the hotel bar. Room service was slow, found a hair in my food, ordered a Coke three times and never got it, was provided with only a comforter and fitted sheet on my bed, food wasn't very good.
The bed was very comfortable. The room was dark with the curtains pulled closed. I stayed at the Clift this past weekend with my wife for a "staycation" away from the Oakland grind we call our normal lives. A few concerns with the Clift Hotel. When we arrived we were unsure about how the valet worked since there are no signs or "red jackets" (they wear black). We had to circle the block and call to find out what the deal was. It's also expensive, $52+ tax per night. Once we were in the Hotel we were told that our room wasn't ready, which was completely fine since we arrived 3 hours prior to check in time. We happily checked our bag and went for a stroll around union square. The problem is that the woman at the counter said we should expect a phone call with in the hour when our room was ready. We waited the hour and then another hour. No call. We then returned to the Hotel at 3pm and were told by the same women that it "should be ready within the hour."This would take us up to check in time...Finally at 4pm we complained and a manager upgraded us to a Jr. Suite and promptly gave us the keys. Sales Training: under promise and over deliver, not the other way around. Finally we arrive in our room and its pretty nice. It was on the 15th floor and the view was pretty urban SF high life. We were happy. The tub and painted surfaces were chipping and sup par. apparently this room costs $450+ per night, If I paid that I expect a little more attention to detail and quality. We dined at the Velvet Room, the Hotel's restaurant. We were offered a cold and breezy table next to the hallway leading to the bar but were happily seated in a lovely booth when we requested that. Dinner was delicious. The Redwood Room, their high shelf bar, is always crowded and all seating is reserved for $350+ bottle service. The common areas are nice, warm, and cozy. The room is three star. The overall experience is ok, we'll try another place next month and report back.
Great food, staff and service. Valet took a little long.
The room and hallways where dark, the bathrooms are in bad shape (old and rusty), the tv was small and didn't have on demand. It used to be THE PLACE TO STAY in SF... Not anymore...needs a remodel urgently.
I loved the large room! The space was great. Loved the airy feel.
Superb location right in the heart of San Francisco's Union Square area, excellent restaurants and shopping nearby. Beautifully decorated room that was quiet and serene. Standard room king was quite small. No room for more than a couple.
The staff and location were both excellent, the bar is also fun (and the reason I knew about the hotel to begin with). There sure are a lot of interesting chairs around! Room service was prompt and the food was tasty. The bed is comfortable and the rooms have pretty good noise control. The rooms are in dire need of updating. We stayed in a studio so the size was good, but things just seemed old. The walls needed touch up paint, the bathtub was peeling (about a 10'' section was missing plaster), the grout was stained, the hair dryer must be from 1985, the thermostat is old making it hard to control room temperature, the faucet was probably really awesome 20 years ago, but now it is difficult to get it in the "off" position, not good in a state experiencing a drought.
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
Very clean hotel with an excellent staff.
Location, furnishings (wonderfully comfortable beds!), friendly staff
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
The attention that most of the staff display for you The wait time in the dinning room
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
Very upscale, attentive to guests. There are better values at comparable hotels.
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
Mycket centralt hotell, vilket gjorde att det var lätt att nå till alla sevärdheter. Alla procedurer gick mycket smidigt. Bra urval vid frukosten. Parkeringen av medhvd bil var inte lätt.
Läget vid Union Square perfekt. Bra men kanske lite litet rum, skön säng. Concierge service var inte bra. Kontakta istllet den duktiga receptionspersonalen som mer än gärna hjälper till...
Mycket centralt läge, litet rum men med alla facaliteter (+ stor garderob!)Rent och fräscht Mycket trång entré i rummet, men det var ok.
Hade bokat ett rum med två sep. sängar. Rummet motsvarade väl våra förväntingar. Mycket cenralt läge men ändå tyst. Bra sängar, TV helt OK. Värdeskåp fanns på rummet. Mycket bra valuta för pengarna. Under högsäsong måste man vara ute flera veckor i förväg. Lite jobbigt att komma till om man har bil.
Hotellet har perfekt läge för shopping och utflykter över hela San Francisco. Hotellet verkade relativt nyrenoverat. Bra restaurang (åt endast frukost). Sammanfattningsvis, nära till allt. (Har inte läst de andra recensionerna svarar därför inte på frågan nedan) -
The staff really was fantastic and pretty much bent over backwards to accomodate us in almost anyway possible. Plus I learned after the fact they are really pet friendly. Thats good to remember for the future. When I booked through booking.com the description said that the room I was booking would have a jacuzzi tub. I was going on a romantic get away and booked this room for this price becaue I thought it would have a jacuzzi tub. The room was beautiful, but no jacuzzi tub and the bathroom was a bit small at that.
The staff were very nice and helpful. The room was clean and the rooms style was not bad. The hotel is close to union square and great area to walk around. The decor pillows on our bed were dirty. My bathroom shower towel was only changed once during my four night stay. I found the restaurant prices high and the waiters were not so nice.
Use the jaccuzzi, would have used the restaurant but it was too pricey. The people there seemed a bit stuffy, including the staff. When I asked a question it was like I was putting them out.
Hotel Monaco used to be one of my fav hotels in SF. This new Marker is horrible. They closed the spa, breakfast is extra charge. Parking costs 58 dollars. Short on staff to take phone calls. Take your business somewhere else.
Location and decor.
Doggy Birthday Party Oliver's 3rd birthday. Benefit for animals that assist. Great get together. My toilet clogged the 1st night. very uncomfortable sitiutation. I am not a large person. (get my drift). so it wasnt anything that should have caused a problem.
Great hotel - feels very luxurious, good staff, and complementary wine hour! Highly recommended. Our second visit and we'll definitely stay there again when in SF. Rooms could be larger. Area - although only a couple of blocks from Union Square - gets more edgy late at night, but that's how San Francisco works.
Location. Rooms were clean. Rooms small, older building, odd furnishings, no views. San Francisco has many great hotels but this is not one of them.
It nicely located near Union Square. The staff were very helpful. The hotel was clean and well kept. Our room was very nice except no view but that was ok. The hotel has complementary bikes for guest to use (great way to get around the city). Very comfortable place to stay. Would stay there again.
I've stayed at this property several times and it's convenient and a great property. My room had a moldy smell that got worse over the two nights I stayed -- I haven't had this experience at a Monaco before ....
The decor was cute, and the room cleanliness we immaculate. Hotel rooms in San Francisco are pretty small, and this is no exception. However, the reception area was luxurious and beautiful, perfect during their evening wine receptions. I could go on about the wonderful staff- really, all of them acted like they were my friends, excited to tell me all about the good shopping, eating, et nearby that I HAD to try ; ) They were right too!
This hotel is well-located -- easy to walk to Union Square and Chinatown, walkable to the waterfront/Embarcadero, and a quick drive to the Mission, Golden Gate Park, etc. The staff could not be more pleasant and helpful. The lobby area is a nice place to lounge, and the rooms are comfortable. It would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early morning, it is useful to have it in your room. I didn't care for the fact that the water bottles in the room had price tags. It would also be nice if the wine service rotated wines.
Det var trevlig personal och rummen var fantastiska! Bra utgångs punkt för vad staden har att erbjuda. Helt rimliga priser för rummen och servicen. En helt fantastisk vecka helt enkelt! Vi är så nöjda! Något minus är att det är dåligt med matställen runt hotellet, mest dinners. Det är även väldigt mycket hemlösa i hela staden.
Utmärkt läge! Gratis internet.
Charmigt rum och bra lage . Frukosten var en besvikelse.
Frukosten och sängarna var bra, liksom badrummet. För att vara ett Warwick-hotell hade det ganska liten lobby, utan bord etc.
Mycket trevlig och hjälpsam personal samt städ. Mysiga, fina rum och bra mat. Centralt läge nära Union Square med en massa shopping och ganska nära Market st. med en massa kommunaltrafik. Vi är mycket nöjda med hotellet! Nej, mycket trevligt hotell!
Central Location in the city. New room furniture. Clean. Rooms cold in general and very very old heaters in the rooms which were extremely noisy. Very small bathrooms. Too expensive for existing amenities.
Location is good and staffs are very kind.