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The location (and that's it) The hotel was under major construction which we were not aware of in the slightest prior to booking the room. The room lacked more than a single mirror and there was no door on the closet (this wasn't a huge issue, but in a way it served as the icing on the cake for what was a pretty horrible hotel experience). I'm a Club Carlson member, and after that experience I am in no hurry to book a room at another affiliated hotel.
Loved the modern, nautical decor and fun seating areas and games! All in all an incredible experience! Our overall experience was wonderful. There were a couple of minor details that could use checking. The shower drain was slow and the bathroom sink counter was beginning to show signs of rust. Might check into a sealer as we know it's only 4 months old and could tell that the staff was making an effort to keep everything really nice.
Room was small but nice. Too expensive & staff loud.
Nice Clean and modern Could hear guests above us all night walking around. But the biggest downer was that while they advertise poking is available they don't tell you it's $49 a day
Funky features and a great games room. Loads to do with a family.
Nice location. Having to pay 50 dollars for one night of parking. Absolutely ridiculous. Also, no fridge or microwave. Sleep number bed wasn't working. For $250 a night I definitely expected more.
Stay here for the location. Right across the street from Pier 39, and walking distance to Ghiradelli Square, shops, and reataurants. $50 + taxes to park per night. The fire pits were not working during our stay, and they were not apologetic for that. That was one of the main reasons why we decided to stay at this hotel.
Rooms are nice but very basic. No mirror other than bathroom and no microwave. Definitely not worth $300+ a night.
Location is perfect, rooms are clean and well kept. Staff is very friendly. Great place to stay, unique property with special amenities not typically found in hotels.
Such a hip fun hotel
The Game room made our stay extra fun for our whole family. The beds were firm but very comfortable. Love your fresh decor.
Wonderful bed and pillows 1. Under construction. ...need I say more. 2. A new remodeled room had no bathroom counter space w/ a pedestal sink. Only mirror in bathroom.
The staff was awesome! So attentive and willing to help make our stay better. The concierge called to make sure all of our tour and restaurant plans were taken care of properly. Great job!
Got to the check in desk and found out there was a hidden fee of $30 for internet and other incidentals. Bait and Switch
Feels like an adventure since it appears to be on a us ship!
The room cleanliness and decor. Customer service-I had requested a 1 bed and they initially gave me a double. So we had to go change rooms. Then at 6am there's was a fire drill so everyone had to evacuate but the issue is that the staff never offered an apology.
Excelent bed, shower, big room, quiet. Staff from front desk confusing and not gentle. Didn'tgive important information. Lounge vip not worthy.
Super clean New and very spacious rooms Air scent in lobby TOO strong which appears to be overdone these days in many hotel lobbies
The location and staff were wonderful. The gym was very nice. The hotel was clean. . For my purposes, it was perfect. The bathroom could use updating, but it was okay. I would NOT classify this as a romantic hotel. The Edison lamps were unique but not very effective as lighting.
I loves the fresh but edgy rooms. Do the valet parking.
Clean, renovated, stylish, friendly, with a perfect location. Not a the over priced dirty old hotel usually available for the price in the warf. I did not pick the hotel or we wouldn't have stayed in this area. I was WRONG. They've saved an old hotel from being an awful tourist trap. I was anticipating mushrooms growing on the carpets and paint from the 70's. But it was as clean as a Hampton in or Holiday in express I would usually use during the week for work. Location is at the end of the war so getting in and out of there was easy. It's also at the end of Columbus state getting into little Italy and over to China town were also simple. Again, I did not expect this clean of a room for that close to $200 in this area. Would stay here again if asked to. Charged for waters. Hotel elevator room card reader. In room AC could have worked better, but it was well enough that we didn't bother to complain. Not enough outlets. Though there are charging stations in the room, only 1 next to the bed and the other shut off when the TV was off. Stairwell doors all need new door closers. Bed looked lumpy but slept fine.
Location Booked and paid extra for king bed, when we checked in there were none available, so still had to pay extra for 2 queens.
I liked that we were in walking distance of the wharf and North Shore. A few blocks from the congestion of fisherman's wharf gave us some peace and quiet. We were able to sleep with the window's open without the noise from the streets or groups of people invading our space.
The service, location and amenities were incredible. Very comfy beds! Everything was perfect, except the shower would clogg a bit. Would definetly recommend
Bra valet parking, bra in/utcheckning Att inte erbjuda gratis WiFi utom i lobbyn är tyvärr typiskt för många kedjor som fortfarande inbillar sig att WiFi är en exklusiv service som man skall ta extra betalt för. Frukost inte prisvärd, överväg att gå ut på stan.
Hotellet var kanon med pool rent snyggt mysigt perfekt läge Dyr frukost
Det centrala men ändå lugna läget Frukost ingår ej i rumspriset, dyrt tillval
Läget nära Fishermans Wharf. Mycket fräsht och snygg design i rummet men konstigt att man hade hallen och klädhängare i badrummet och det kändes lite äckligt att gå in där med ytterskor... Jag bokade rummet i mycket god tid för att få ett rum med utsikt och så högt upp som möjligt då jag firade min 50årsdag. När vi kom fram blev vi erbjudna ett rum på första våningen för de andra var inte städade. Vi väntade då i 3 timmar för att få ett rum högre upp och med utsikt - det fanns bara 4 våningar men något bättre än första våningen blir det ju defenitivt. När vi kom tillbaks 3 timmar senare fick vi ett rum på andra våningen med utsikt över en innergård med cementtak i samma höjd som vårat fönter - verkligen inte vad vi förväntade. Vi hade lika gärna kunnat checka in på en gång i så fall. Det känder väldigt tråkigt efter att ha bokat i så god tid och speciellt påpekat detta.Annars var hotellet jättebra, men stor besvikelse pga rum
Jag tyckte att hotelet var hur bra som helst!! Personalen var jätte trevlig och väldigt tillmötesgående! Det var ett mycket bra läge om man vill hålla till nere vid just Fisherman´s Wharf, nära till båtarna till Alcatraz och Pir 39 som var helt underbar!! Tack för en underbar vistelse!! Tyckte att allting var mycket bra!!
Bra läge, schysst prisläge och trevligt bemötande Kaffet, men det är dåligt i heöla USA, forutom på Starbuck
Location was close to wharf activities Food and shopping choices were abundant. Location had some logistic predicaments Cable car hub is nearby but there was an accident so I had to take a bus but it didn't go to my END point and I had to walk 5 blocks UPHILL
Price, Location, access to taxi's. I requested the earliest possible check in time, and after my flight landed on the day of check in, the Hotel text me and said that I couldn't check in until after 3pm. I didn't have a rental car so I had to drag my luggage around downtown SF. I also requested to have a room with a view and a room on the highest floor possible. I was put on the 3rd floor with a window facing the hotels interior roof top. Zero view. There were large cobwebs above the bathroom door frame, the top sheet of my bed was yellowed on the underside and there were a few small stain marks on the sheets that were either wine, juice, or blood. King size bed was not comfortable at all. I HATE the hotels TV/entertainment system. The remote has a rollerball to control a mouse on the screen that is so small you can't read it unless you are sitting in the chair at the desk. Least user-friendly system I've ever used in a hotel. It's like you are watching tv through the computer's "tv application". Really strange.
Great location. Staff was very friendly and accommodating. We had 2 doubles and the beds sagged in the middle. Very hard for two people to sleep in a bed. Kept rolling into eachother. Please update mattresses.
The hotel was clean and convenient to getting around the city, especially the piers and fidi, which is why we chose it. The neighborhood is very touristy, which means the restaurants aren't great, nor is the shopping, but it's close to some tourist attractions if that's the purpose of your visit. The outdoor pool and spa were an added bonus! The hotel also offered laundry machines on each floor which was nice (though detergent should be included in the cost!). The room itself was very clean, comfortable and modern. There were USB plugs and big, bright windows as well as an ottoman for lounging while working. The included wifi isn't super fast, but can be upgraded if needed. Some of the desk staff was less knowledgeable and friendly than I would have expected, but others were great and made up for it!
Location Price confirmed by booking.com was not registered with the hotel. When they tried to charge a higher rate, I had to present the confirmation email from booking.com in order to get it adjusted down to the confirmed amount.
Close to the wharf and waterfront Huge construction going on. Had to take side door, make shift reception area. Didnt really feel welcome. would have preferred to stay elsewhere had I known about it.
I was here on business. I was very pleased with my room and the staff. My room was really clean and the workout room had many treadmills. The only thing negative comments would be minor so I won't even mention them. Thank you Hyatt !!
The place was gorgeous, clean and spacious But they were so understaffed. We checked in at 430pm and did not receive our crib for the baby until close to 10pm! We had to call them once to remind and I had to remind them at the counter when I came back from the store. We also added some items for them to bring up like baby shampoo and toothpaste, etc. when housekeeping came up at 930pm, he only brought the small items. I asked about the pack and play and he said they never told him. I assumed he was going to ring our toothpaste and the bedding for the baby, no. They didn't tell him about the toothpaste either!!!!! He had to come back twice!!! It was late and waaaaay past the kids bedtime. Sooooo annoying. The ladies at the counter made it seem like they would take care of everything but they didn't. One of them even asked me about the crib check in. Very disappointed.
The staff was very friendly and helpful. The facility was clean and comfortable and you couldn't ask for a better location for Fisherman's Wharf.
Närheten till Pir 39 och hamn för utflykter. Vi saknade en "Shuttle" när vi lämnade hotellet för att ta buss från Pir 39 till Emmervill på morgonen.
Ligger bra till för alla aktiviteter i SF. Parkeringsavgift fruktansvärt dyrt och ingen info. Det gamla vanliga kolla innan. Det finns en "public park" next to hotel me dhet andra priser och med samma säkerhet.
Location, Comfort Parking way too expensive.
Very nice hotel, the remodeled areas are beautiful. Beds were very comfortable, the location is stellar and the staff are graet. I was told that the remodel had changed the layout and contents of the rooms. As a result, I reserved a room with room for four people and arrived to a room that would sleep two. The issue was resolved with rollaway beds (the room was quite large), but that could cause problems for other people.
The staff , especially Katie at the front desk went above and beyond to make our anniversary stay wonderful. Nothing
Concierge services was excellent
Very close to the wharf, restaurants, cable cars and cruise terminals.
Convenience of location, it is within walking distance to most all tourists attractions. The parking fee is outrageous ($45) and you must use valet to park your vehicle. Customer service was professional; yet, it wasn't above and beyond what should happen.
Location and friendly staff. Room was clean and quiet 3 years ago the parking wasn't as expensive as this trip 51 plus 8 tax each night is outrageous
The rooms were clean, the cleaning staff was friendly and always greated when we would pass. The breakfast was very good and had a lot of options, we always are early and it seemed to get really busy the later you ate but they never ran out of food. I felt like it was a great value! The hotel is located in fishermans wharf and is walking distance to the pier and tour buses, bike rentals, shops, and dining options. We did not have hot water the first morning however it was fixed when we got back to the hotel later in the afternoon. The concierge staff could have been better- they suggested an Italian place for dinner that had terrible reviews- - im glad I checked ahead. We also asked about bars and nightlife and she sent us to broadway street which is full of strip clubs- didn't see many bars- after the fact we figured out that we should have been closer to the beach on the same street. They lacked knowledge of the areas, I know it's a big city but they should be familiar with areas to send tourists.
House keeping is good and something unexpected good....... Breakfast is not good enough e.g. lack of variety of fruits
Great location, excellent breakfast, comfortable rooms and courteous staff There is no fridge on the room
Perfect location walking distance to main attractions. No guest laundry facilities had to walk to another Holiday in to use the laundry. Breakfast times could have been extended to at least 10am.
The location is within walking distance of our destination, the hotel is very clean and staff friendly. The room did not have a refrigerator or microwave, our previous stay there the room had both.
Cleanliness/comfortable /location Parking fees
The Location was really good The breakfast was poor and the room was a bit dingy with a small bathroom. They had a coffe maker in the bathroom - yuck!
Very well situated to everything - transport, shops,
I loved the comfortable bed, the cleanliness, and the friendliness of the staff. We had stayed at another location the night before which was so terrible, that I was online looking for a hotel and fortunately found the Marriott. They were able to accommodate us and turned our potentially awful weekend into a great success. I wish we would have found Marriott earlier. Could hear some people late at night but they settled down quickly enough.
Within walking distance to everything you want to see! Perfect for families! Love the breakfast room. Very clean!
The staff was great. Helped with tickets to attractions and local restaurant suggestions. Comfortable beds were a plus. No free breakfast, but reasonably priced breakfast was available
Great location, pricy for the little you get. Not the cleanest Marriott I've stayed in
The hotel staff was very helpful! Everyday Edward had suggestions for us. The room was very clean and was in a great location. Only a block from the dock, food, shopping, and tour buses. Street was a little noisy. But obviously, not the hotels fault.
The price point and location were great. The staff was always kind and greated us. It was nice and clean. So was the general location of the hotel. Some other "high end" hotels in the financial district for instance suffer from ridiculous pricing ,and you get to watch homeless at close range. The beds were terrible ,imagine the Grand Canyon combined with the Marianas trench. Rooms very spartan and bland.
Clean and very quaint. Friendly staff. The location was great, near the wharf and cruise terminal. Had coffee and tea available near the front desk. Was excellent for the price we paid! The rooms were very small. Had to put the chair on top of the wardrobe so we could both put our suitcases on the floor.
We could barely fit in our room because it was so small. We were the first room across from the bathroom and could hear every time someone went pee. Like literally hear them pee. The lightbulb flickered and a curtain blind fell off. The bed was uncomfortable and room was so tiny.
I liked the atmosphere, and the fact that for a shared-bathroom facility there were multiple baths and toilets available. I also LOVED the location and the general 'feel' of the place. the room was just so incredibly TINY! barely had room to move around the bed, which would not have been so bad if there were at least some sort of desk or table to sit at, or a lounge area in the hotel that had a table and chairs (there were several couch-type areas but nothing that could double as a desk). I was travelling for work, and could not really do much at all at the hotel. also this was listed as a double room... I cannot imagine sharing this room with someone else.
The decor and atmosphere was fantastic, i'd definately stop again and encourage others to try a few nights there for its charm and value Not really a dislike but the rooms were small, i really wanted to checkout the pent house.. maybe next time!
This place is bursting at the seams with character. I really enjoyed the vibe, though I'm not quite sure how to characterize it. I was in a room directly above the restaurant, and it was loud. Pack earplugs. The mattress wasn't super-comfortable, but it was fine.
The price and what you get for it. The rooms were too cramped
Easy location, checkin, shared bath done quite nice, quiet and clean as a whistle
The hotel offers good value and a good location as well as character. Guests get a discount on the nice restaurant attached to the hotel. Hotel staff were friendly and welcoming. Rooms fairly small but comfortable
The vintage and historic feel of the hotel. there's an almost communal hostel-like atmosphere to the hotel due to the nature of amenities such as shared bathrooms and washroom. Interior is incredibly beautiful. Parking was a pain but that's an issue you'll encounter with many places in SF. gotta be careful with noise levels since you can hear things and sound can easily penetrate through walls and windows.
Good location near Fisherman's Warf. Low price. Comfortable bed. Friendly staff. 100 year old hotel. Per other reviews I requested a room with a sink. This allowed me to brush my teeth, shave, and have drinking water without leaving the room. Others had to do so in the hallway shared sink. Imagine what a low rent hotel was like 100 years ago, and you will be fine. Thin walls, older mattress and bedding and furnishings. Small, but to be expected. Shared bathrooms and showers were not ideal, but not a big deal for a quick one night stay.
Was a little worried about the bathrooms being down the hall. However, this was no problem at all. Had to wait a time or two for a shower, but was extremely pleased with how clean the shared areas were maintained. Of course, would have preferred our own bathroom.
the location is amazing, the place is tidy and perfectly clean, we basically loved it! nothing really
I loved the decorations in the room. It was adorable. Everything was great.
We love the atmosphere and location of the hotel boheme. The room was very romantic and stylish.
The staff were great, it felt very homely and comfortable. We felt very welcome and enjoyed it immensely. Nothing
The staff was the best I have ever dealt with at any hotel ever!!! The room was showing its age and felt dirty and needed a thourough cleaning. Great location except the club nextdoor had a band playing until 2am. Close to the city attractions and Fisherman's Wharf. The bar next door was too loud for relaxing at night.
Great staff. Accommodations were cozy, unpretentious, and authentic.
Small size, very European in nature. It reminded us of a place we stayed in Florence. Our room overlooked Columbus street, and we sat at a small table in the bay window taking it all in while observing the sights and sounds of N. Beach and sipping our complimentary sherry.
Good hotel, old but well maintained, very considerate staff. There is no elevator and you have to climb 2 flights of stairs just to get from the street to the lobby -- not easy if you have heavy luggage. I got there around 8 in the evening and there was no one who could help with the luggage. The ads for this place should more clearly indicate these limitations.
The location of the hotel and the friendliness and helpfulness of the staff. The cleanliness was very good. Carrying my luggage up the stairs
Location in North Beach section of town which was close to transportation and great restaurants; 'Happy Hour' with wine, cheese and crackers; friendly and helpful staff; price was right Room and bathroom was a little small
Staff was very accommodating. Parking was a challenge.
Hotellets plats i staden ar bra eftersom det ar latt att ta sig till centrum. Fisherman's Wharf ar en turistfalla men som trots allt bor besokas. Nara till batarna som gar till bl.a. Alcatraz. Se till att boka ett rum som inte vatter mot Mason Street eftersom gatuljudet ar storande, vi bytte efter 1 natt (ljudisoleringen ar minimal) och en 7-Eleven-butik pa gatan har oppet hela dygnet.
Läget. Saknar kylskåp på rummet.
läge där hotellet ligger nej