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The location and our room size No complaints
Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
Window view was loud but nice, room was clean and service was very good. Nice location. Jeffery was a great bartender showing professionalism with an intoxicated female needing assistance at the bar Urban tax fee is a shady charge that was not explained at check in, The fee is for bike rental and internet, yet the Wi fi was listed as free and you would be insane to ride a bike down the hills. I had to argue to get it removed.
Mood Took too long to check-in
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
Location Mandatory "urban bundle fee" of $20+ per night, even if you don't use or want the services. Housekeeping was bad -- there was a half full highball glass in the hallway outside our room for our entire stay. When we arrived on a December evening the room temperature was set to 54 degrees with cold air blasting in. Overall not a friendly or welcoming environment, unfortunately.
GREAT CUSTOMER SERVICE, EVERYONE IN THE LOBBY WAS VERY HELPFUL AND KIND. HOTEL WAS CLEAN, AND PROVIDES A FRESH SMELL AS YOU WALK IN. I LOVED THE WATER BOTTLES TO GET PURIFIED WATER AS YOU WALK IN OR LEAVE.
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
Customer service was outstanding.
Everyone was amazing! Jonathan the bartender, patrick the bellman, everyone! They made my boyfriends birthday very special. This is the best hotel in SF. Thank you to the entire staff. Nothing because everything was awesome!
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.
They need to add a salon that has someone there to do hair blow outs for customers staying at the Ritz.
Most of it is the location and the good value The service was not great very unpersonal
Lovely room with plenty of plugs for laptops, etc. Refrigerator and coffee maker. Room also had separate "dressing table" area AND a full bathroom; perfect for a couple! Parking rates absurd. Found a much cheaper garage on our own.
The staff were very professional .
Love the new contemporary renovations to the rooms and lobby Always like space, just wish the rooms were a little bigger, but overall great value for a city where nothing is inexpensive.
Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday. We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.
Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met. Nothing.
Since its remodel they have great rooms
The staff was great specially the greeters at the door and baggage handlers Location location location
We should get a discount for the noise inconvenience.
Very stylish, perfect location, hotel staff was very very helpful and courteous. Appreciated the free internet. Room lighting could have been better. Thermostat was a off and room was a bit chilly unless we used a high setting.
Everyone from the valet attendant, bellman, and front desk was beyond helpful and attentive. Even on a stormy rainy SF day, they were warm and ever inviting to me. They got me a room on the 27th floor with an amazing view of union square during the holiday season. I highly recommend. Also, the bathroom had great lightening and everything was very clean. Location simply can't be topped. Parking is a choice of valet between $41 around the corner and $60 front door. Wifi is also now FREE. The mattress sheet wasn't fully tucked in but everything else made up for a minor oversight.
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
Very clean hotel with an excellent staff.
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
Great service. Excellent facilities. Great room
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
Very upscale, attentive to guests. There are better values at comparable hotels.
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
The attention that most of the staff display for you The wait time in the dinning room
Location, furnishings (wonderfully comfortable beds!), friendly staff
Loved the location to union square and rooms were clean and comfortable
Great views and convenient location!
Because we booked through the AMEX Fine Hotels program, we were upgraded to room with a truly fantastic view of North Beach, the bay, and the Bay Bridge; we were comp'ed breakfasts; and we got 5 nights for the price of 4. The hotel is in the financial district, which is very quiet on weekends.
Furniture was dated. Door locks did not operTe. They charge $60/night to park your car which was not disclosed up front.
Charged me for parking but I did not have a car. Also charged me for internet after they said it would be complimentary
All staff were helpful & friendly. For leisure travel not the best location
Very nice hotel, probably standard for this class, the Omni was well situated for easy access to Chinatown, the financial district and not too far from shopping and the waterfront. Staff were often helpful and politely friendly. I appreciated the advice from the doorman and concierge. I don't much care for being charged for in room wif and a better front desk experience would improve my rating.
Hotel was clean and staff was super friendly. They all were super helpful and went above and beyond to make our stay comfortable. The rooms were very quiet and the restaurant in the hotel was very delicious!
Accommodating staff, comfortable bed and great location. A short walk to the ferry terminal and Montgomery BART station. Windows are thin - the clang of the trolley bell was clearly audible despite the fact the our window faced Montgomery, not California Street (where the trolley runs).
We were in town for the marathon and it was a fantastic base for our adventures. They allowed us to check in early when we arrived in town. They let us check out late so we could shower after the race! The staff were kind, friendly, and very accommodating. It was within walking distance of everything we needed and easy access to public transit. Don't forget to sign up for the loyalty program!
staff was very accommodating and helpful. It was a wonderful experience. nothing.
Location and Gym
No wifi unless you pay more not even hbo on tv
Excellent service by everyone in the hotel without being overbearing! Great centrally located! Definitely recommend!
Location and relaxing after event evening just downstairs from room. Resteraunt not open late enough.
Very friendly staff, fast check-in, excellent, safe and central location, beautiful design, stylish spacious rooms, beautiful views. Close to bart, cable car, malls and landmarks. And free illy coffee to top it off.
We arrive 2 hours before check-in time and we got the room without any problem.
Upgraded to a suite for free. All staff very friendly and helpful
LOCATION, very nice room, near from the port 1, access to the buses stop, near form China Town
Location The bed and pillows. Not comfortable at all. Parking was too expensive. Although they did offer a garage to park for $30/day which I should have done.
Location Downtown Hotel parking Incredible expensive
We came from the Embarcadero BART/Muni Station on Market Street which was a very comfortable walk. Arrived about an hour before check-in time and received a room right away. Front desk was backed with a line for awhile. Had a high floor on first stay and liked it much better than the lower floor this time. Room and features are good. Large screen TV nice! Restaurant on the third floor is very good. Arthur is a great waiter; ask him where is from. BATH ROOM DOOR IS A JOKE!. It is very heavy and slides open like an old barn door. It is impossible to use the facilities in the middle of the night without making noise that awakens spouse. Bed was firm but comfortable. Would prefer a top sheet instead of just the covered comforter. Towels were nothing to shout about.
The beds were extremely comfortable and the location was nice. On November 20th, my girlfriend and I decided to take a weekend trip to San Francisco and stayed at Le Meridien. Upon arrival, the parking situation threw us for a loop as we drove into their structure that apparently is no longer in service. Frustrating, but we eventually figured it out. The hotel itself was nice and the first night sleep was great! Nice views of the all buildings, super comfy bed and overall very spacious. The second night however...very different story. We came back to our room(2103) around midnight from a great night out. We could hear the people next to us in the Sydney Cove Suite(2104) who had a few guests over. They were a little noisy but it didn't bother us at the time. Around 230AM, I was woken up to "extra curricular activities"....(Wink wink cough cough). Okay...just a couple enjoying their night together like any other couple would...we all do it, no big deal. But this wasn't normal (we very quickly realized there were more than 2 people still in that room...) and it happened again and again and again...and again.Precisely that many times until 530AM!! Not only were they blasting their music still, but the walls were so thin, we could hear EVERYTHING. Very disturbing and very disgusting. After the first hour and a half trying to block out the sounds (which was impossible) we called the front desk who initially was less than helpful. The first call we asked to have someone come up to ask them to please be quiet. No one ever came. We called back again about 20 minutes later and asked if anyone was coming. The man at the front desk said they had sent security who heard nothing from any room, which we did not believe. Our neighbors hadn't stopped since the first call downstairs and was still happening WHILE we were on the phone during the 2nd call! At that point we were very direct about what was going on/what we were hearing in that room and they immediately called the guests. Finally around 530--sweet silence. We notified the woman at the front desk when checking out who was very apologetic about the situation. It really is a shame that we had such a disturbing second night. The hotel really is nice and very comfortable hence the 3 "stars", but the walls make it seem like you are in the same room with your neighbors. I'm not sure that we would come back after the night we had.
It was disappointing not to be provided free internet.
The location and the comfort of the beds were great. There were a few things that could be improved upon: 1. There were union protesters outside of the hotel before 7 AM each day with megaphones, and each day, it took over an hour for the police to come by to put a stop to the noise-making. The hotel could at the very least have provided earplugs. 2. The rooms, while clean, look a bit dated and dark. 3. There were not enough reception staff to handle the flow of guests, leading to long wait times.
All of the hotel itself. The parking situation. Very very expensive $$$
Great location within easy walking distance to all attractions, shopping and restaurants.
Location and sercice Internet access no
Staff was very friendly and helpful. Breakfast was good too--personally I was hoping for stuff like pancakes and eggs. The hotel breakfast was mostly just bread, fruit, and cereal. But it was all really good, so even though it wasn't exactly what I wanted I couldn't complain. Nothing really. Good all around.
Easy check in, short walk to shopping, restaurants and city life, fairly clean, good service, nice staff. It wasn't worth the "discount rate" of $129. It was a basic room with no bells and whistles.
Location Windows did not open (Fresh air)
For a downtown located hotel, the room was surprisingly large. It was clean and well furnished. The noise from street was tolerable. I appreciated the free wifi which worked ok most of the time. Staff was friendly and location is close to everything in SFO. The price seems to be steep but I guess that's typical of SFO. People affected by street noise may not like it.
Getting upgraded to a suite at no cost. Kind of loud from street noise
Hotel's location is very convenient since it is just two blocks ahead union square. The complimentary wi-fi internet was not available most time in the hotel room due to very poor speed, although it was declared as wi-fi free hotel. Not a big deal but it was a bit noisy at nights because of cable cars.
We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable. The drainage in the tub was very slow, but that was the only minus.
Breakfast was better than continental. Staff very helpful. DVD choice a great feature and a laptop in lobby for free internet incl. printing. Large room. All mod cons. A bargain considering breakfast..room decor and location. A gem no!
Excellent location, friendly staff and the restaurant inside the hotel. he rooms are large for being in the heart of the city. The parking situation- valet for 40+taxes was high
Very convenient location. Beautiful rooms. Comfortable and friendly Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.
Utmärkt läge, utmärkt restaurang för frukost och kvällsöl, prisvärt Konceptet är en aning opersonligt, men det betyder inte mycket i förhållande till det goda och prisvvärda läget och den förhållandevis höga kvaliteten.
Rent hotell.Bra läge.Tyst på nattenGym fanns men vi hade ej tid att använda det.Internetuppkoppling gratis bra.Friskt vatten i flaska kunde vi ta gratis varje dag.
Närheten till centrum
Friendly and helpful staff, decent room size and close to the Chinatown entrance gate at Grand Street. The room was clean ( didn`t trust the carpet though ). The carpet in our room needs a replacement. We have been hold up by the night porter singing far to loud at this time of day when we left in the morning at 05:45.
Great location, boutique type hotel, great bedding, crispy clean and free wifi, what else is there to ask? I commend this hotel and recommend it without reserves. I am very very picky and difficult guest but I stroke gold with this one, Kudos! Pricing may be a tad high.
Rooms felt spacious, beds were super comfortable and had a very refreshing feel to them Had breakfast only in their restaurants. Choice of items very good, quality good but much more attention needed to replenishing of items. Customer service was lacking in that they did not notice when you came to restaurants, empty tables were either not cleared, or cleared tables did not have cutltery. This restaurant part of the hotel seemed like such a contrast to the excellent service received from Front Desk and housekeeping.
Friendly staff We were moved from Orchard garden to another Orchard hotel on the same street due to overbooking.
the location is excellent, right at the gates to Chinatown. close to everything.
Bed was comfortable and really good location. Expensive parking for valet. And no parking at all if you don't do it. After we came back from the day out. We came into our room and noticed that A) the door was not shit tight. And B) when we got in it smelled Like somebody had just taken an extended bathroom break. Which was awful. I immediately called customer service and though the guy was nice he was not able to get in touch with any managers. I was supposed to get a call the next day which I still hadn't heard from anybody till I was checking out. They called the manager for me. Who offered 50$ off which I still haven't seen on my credit card bill. Was a bit unfortunate really.
The location is good and the hotel is clean and cheerful and unpretentious yet comfortable The room is very small and the rooms all have no views. The outdoor terrace is very small and sunny so hard to use. Not a lot of comfortable public space. An ok hotel in a convenient area.
location and convenience to the China District and shopping no spa service
I always received a warm smile and greeting when I stepped through the door from the security guard (who would open the door too!) and the front desk employees. They really made me feel comfortable. Coming from the east coast to west coast, it makes the transition that much easier. The security guard even offered to help me walk to the store due to the late hour in case I was nervous. I was very safe in my solo adventure - no need to fear the neighborhood. Fun location, incredible hotel, outstanding service. A must stay!
Very convenient location to China Town, cable cars, and shopping district. Staff was very courteous and helpful. Made for a very nice weekend get-a-way.
Unable to turn off a/c. Gave details to staff.
The hotel staff were very friendly and helpful. Location was central, less than 5 minute walk to Union Square and local transport. Would stay again.
Style and location of the hotel were excellent, especially being close to a moderately-priced public parking garage. We stayed on 2 separate nights at the beginning and end of our vacation, as we were traveling down to Big Sur and back. The first stay was quite nice, minus one of the concierges who was overly loud and also quite rude when I called down to ask if our room had been treated for bedbugs (we had seen stains on the corners that looked like bed bug waste; turns out they weren't). Our second night was in a similar room, but the windows were either single-paned or not sealed correctly: it was horrendously noisy. Probably not a huge problem on an average day, but it was Halloween night, so it was exceptionally loud. Also, the shower was missing several tiles and looks like it had been that way for awhile.
The location is excellent, it is right on union square with plenty of bus, cable car, walking and taxi opportunities. The staff was extremely helpful and nice, and the rooms are smallish but very comfortable, clean and have everything necessary. And it actually did include breakfast even though on the site, it said it would not include it in the rate. The hotel is a bit noisy, since it's right downtown, for us it wasn't a problem, but for people looking for a very quiet night's sleep, you may prefer somewhere a bit out of the city. The breakfast could improve a little bit, but we were not expecting breakfast at all according to the information on booking.com, therefore we were pleasantly surprised to have anything at all.
friendly staff, helpful concierge noisy hallways, hot water not quite hot enough
Convenient location, bus stop just outside the front door, walking distance to train station, shopping, union square. Walgreen superstore on the next street. There are no airconditioners in the room - yes there are fans. There is no area to be dropped off with your baggage without stopping traffic.
Fabulous aesthetics, excellent service, loved the vibe of the bar, outstanding live music, inventive menu, and perfect continental breakfast. Would have liked a coffee maker in the room.
It was a very comfortable hotel. Everything was fine,.
excellent location cleanliness was poor, it seems only bed is made during cleaning process, sink and toilet seemed not to be cleaned. not mentioned on the internet page hotel is still under renovation, so rooms and hallway full of dust. elevator really dirty. stuff not really helpful. at the moment i would not recomend this hotel.
The room was neat and efficient, especially enjoyed the shower. Bartenders were knowledgeable, handsome, and professional.
good cost ratio
Really nicely done interior, nice bathroom, very friendly staff and an excellent breakfast buffet included in a great rate. It was all around fantastic. Dinner was phenomenal also. Highly recommended – I would come back any time.
Excellent staff, very helpful. Great location- 2 blocks from Union Square and right across the street from a bus line. When we checked in there was a dead bug on the bathroom floor. Still there 4 days later when we checked out. Not the best cleaning. Very tiny rooms and you need to be a giant to hang up your clothes in the closet.
The building is beautiful and welcoming, the staff is amazingly friendly, other guests were pleasant, breakfast was nice, bed was comfortable, I felt safe, windows open, fan in room, wonderful place!!! The fan in the bathroom didn't work, but they supplied me with a plug in fan to accommodate, not really that big of a deal.
Trevlig personal Frukosten kunde ha varit bättre
Ganska bra läge med nära till shopping mm, helt ok rum med bra städning, dock luktade korridorerna illa, endast en ur personalen var trevlig resten vi träffade däribland två kvinnor verkade tycka att service var det minst viktiga I hotellbranschen det var pust och stön både vid in och utcheckning allt verkade jobbigt istället för att välkomna oss som betalande gäster till deras hotell, den värsta ur personalen en indisk herre vid namn Monsure var bland det otrevligaste vi träffat vi beställde hotellet med inkluderad continental frukost vilket efter mycket tjat visade sig endast vara en god vilja från deras sida vi fick iaf en frukost I frigolitkartong modell pizzeria, frukosten bestod av ett äpple wienerbröd och muffins!!!!!!! Dock luktade korridorerna illa, endast en ur personalen var trevlig resten vi träffade däribland två kvinnor verkade tycka att service var det minst viktiga I hotellbranschen det var pust och stön både vid in och utcheckning allt verkade jobbigt istället för att välkomna oss som betalande gäster till deras hotell, den värsta ur personalen en indisk herre vid namn Monsure var bland det otrevligaste vi träffat vi beställde hotellet med inkluderad continental frukost vilket efter mycket tjat visade sig endast vara en god vilja från deras sida vi fick iaf en frukost I frigolitkartong modell pizzeria, frukosten bestod av ett äpple wienerbröd och muffins!!!!!!!
Trevlig personal som var mycket hjalpsamma. Centralt och ett hyfsat pris. Trevligt att de bjuder pa vin mellan 17.00 - 18.00. Hotellet var helt ok men de hade inte nagon frukost som det stod pa booking.com. Detta hade hotellet meddelat den 15/9.
Hotellet ligger nära Union Square och Powell Street/Market Street. Dålig service och bemötande vid incheckning. Fick först vid incheckningen veta att den i bokningen inkluderade frukosten inte längre höll med frukost och fick ingen ekonomisk ersättning för detta. Bristande städning speciellt i badrummet.
Bra hotell i de centrala delarna av SF. Bra, rent och rymligt rum. Trevligt att hotellet bjöd på vin varje dag mellan 17-18. Fungerar bra med parkering ca 200 m från hotellet.