Had no record on file from Sweden to Washington
Flight has been canceled and no assistance was offered at Frankfurt Airport to guide us through. We stayed there for more than 8h with no help from anyone
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Minus: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Plus: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Minus: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "The crew on-board was nicer this time"
Minus: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Plus: "Everything was great"
Minus: "I’d honestly pay more for childless flights"
Minus: "Improving customer service during delay but overall good"
Plus: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Minus: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Plus: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Minus: "for that flight really nothing - great."
Plus: "Service and the crewe was very kind"
Minus: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Minus: "Food could be improved."
Plus: "Quick, efficient, relaxing."
Plus: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Minus: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."
Plus: "Staff was great."
Minus: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Plus: "Crew were professional and friendly"
Minus: "Small seats"
Minus: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Minus: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Minus: "Flight was 2 hours late in departing from Frankfurt."
Plus: "The seats are comfortable and the plane was clean and well-presented."
Minus: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Plus: "Professional, efficient, full, nice sandwich and coffee."
Plus: "The plain was verry clean,better comfort(new plain)good food&entertainment"
Minus: "The connection from the other flight was verry short,verry confusing with the gates!!!"
Minus: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Minus: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Plus: "Enough space for my legs, cabin crew okay"
Minus: "No entertainment"
Minus: "Didn’t like the breakfast at all"
Plus: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Minus: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Plus: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Minus: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Minus: "2 hours delay on a 1 hour flight."
Minus: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Plus: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Plus: "On time."
Plus: "The honesty of the staff and the constant updates"
Minus: "Flight was delayed and overall the flight wasn't comfortable."
Plus: "They welcome you on the plane."
Minus: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Plus: "Great crew. Very comfortable flight, good food. On schedule"
Plus: "The crew was nice and professional."
Minus: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Plus: "Crew was fantastic."
Plus: "Title says it all Short flight"
Plus: "I don't like anything"
Minus: "I don't like food crew members Bad odour flight"
Plus: "Standard short flight."
Minus: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"
Plus: "very good service overall Gothenburg airport is great"
Minus: "such early flight!"
Mycket förseningar. Bananbrödet ombord var dock extremt gott!
Delayed flight, it is noticeable airplanes noticeable aged
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
New 737 and seats too confining
Det fanns Ingen veg mat eller våtservetter.. men fick sitta exit row och dricka vin så helt ok ändå men var rätt hungrig.
They canceled our flights but they flew anyway.
Minus: "We got double charged for bags."
Minus: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Plus: "The plane size & comfort was excellent. The staff were very friendly"
Plus: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Minus: "Flight was delayed, had to run to my next connection flight."
Plus: "Flight arrived on time"
Minus: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "Crew was nice and pleasant"
Minus: "Flight very late"
Plus: "The entertainment was amazing"
Minus: "The seats were a bit hard"
Plus: "the drinks"
Minus: "seat reservation. having to pay for luggage...."
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "Overall KLM experience is good"
Minus: "Food quality was mediocre for a business class flight."
Plus: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Minus: "Transfer point needs upgrade."
Plus: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Minus: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Plus: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Minus: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Minus: "old screens and entertainment system leg room to small"
Plus: "Crew was excellent -kind nice and very attentive"
Minus: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Plus: "Crew was awesome"
Minus: "Very slow service at checkin, was not even available when I arrived at the airport"
Plus: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Minus: "That it didn’t happen."
Plus: "Everything excellent. Comfortable seats in business."
Plus: "The attendants took great care of us. Super smooth flight."
Minus: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Plus: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Minus: "there was no lounge close to our departure gate"
Plus: "Overall everything was ok."
Minus: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plus: ".Very much on time with pleasant service."
Minus: "Can nit find much fault fir a short run!"
Plus: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Plus: "Seats were comfortable"
Minus: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Minus: "They stole my money"
Plus: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Minus: "The amount of extras you have to click no to while checking in online."
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Plus: "Good efficient flight crew friendly and helpful"
Minus: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Plus: "quick and relaxed"
Plus: "Timing & efficiency. Good food though only a sandwich."
Minus: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Minus: "The bags where damaged from the staff"
Minus: "Terrible service in flight and customer service wise .. app functionality was below"
Plus: "The cabin crew, the flight and communication and the cleanliness of the plane."
Minus: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Minus: "Klm flight has very congested seating Getting information about eticket was pain"
Plus: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Minus: "Nothing to improve"
Plus: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Minus: "What is there not to like about KLM? I cannot find anything."
Plus: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Minus: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Plus: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Minus: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Flight was cancelled and re booked to a flight that didn’t make sense (couldn’t make connections, no luggage agreement between the airlines, and no support from SAS whatsoever once we got stranded)
Outstanding service Boarding at the gate was a bit crazy. The gate seating area was small and they boarded the back of the plane and business and eurobonus at the same time which got crazy and very tight. Otherwise SAS is a great airline and service.
Basic flight. No food, no entertainment but everything was smooth as expected.
Inställt flyg och absolut ingen information även om jag hade Guldkort, mycket pinsam support när man ringde numret i appen, och flyger man fick va 2 timmar försenat
It had a good range of movies but the flight map was broken at my seat. I tried both online and by calling to request a menu and the wait to speak with someone was 45 minutes, and there was nothing on line that allowed me to choose a meal option. The plane was small and all seats were taken. After the meal there were incredibly long lines for only two toilets. Finally, SAS lost our luggage, which can of course happen, but there were more than 50 people waiting around at the carousel and nobody from SAS came to tell us the truth. Finally news trickled back to us by word of mouth and when we got to the SAS baggage consigne, there was only one SAS woman working there and she refused even when asked to announce to us what had happened so we would have some idea. Instead she told someone who told someone else and again by word of mouth we found forms to fill out about who we were and where we were staying. I stood in line for 45 minutes and only then would she explain the luggage had been left in Copenhagen but would arrive that night or the next day--something she could easily have shared with the group instead of leaving everybody in the dark. And at no time did another SAS official or staff member come to help all of us standing there, some of the group waiting with no news for 2 hours when the SAS lady knew full well what had happened. It is shameful. Will never fly SAS again.
SAS seems to like setting up flights that aren't ready to take off and then causing passengers to have to go through multiple transfers to get to their destination. The transfers also don't include the upgrades you paid for previously if their with a different airline. It is better to pay the extra hundred or so dollars to fly with an actual proper airline like Air France. Expect surprises if going with SAS.
I never flew with SAS before and got to fly all the way from the US and I loved it !!
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
Flight crew was excellent.
Plus: "Flight was fine...."
Minus: "....but departure wa delayed over an hour"
Plus: "A lot of seating space. very comfortable."
Minus: "You have to pay for wifi."
Minus: "We paid for meals that were NOT delivered"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Minus: "I was unable to make it to copenhagen due to missing my connection"
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "The airplane clean ,Food good etc."
Plus: "Beautiful airport, nice merchandise and merchants.flights on time."
Minus: "In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info."
Plus: "Love the service on Alaska. Crew were incredibly nice!"
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Minus: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."
Plus: "Great selection of movies."
Minus: "Sitting on runway for take off for some 40 minutes."
Minus: "When I booked the flight, it did not say that I was not allowed to check any bags. My wife and I had one each, and it costed us €140 total to bring the luggage. If I had known there was a slightly more expensive ticket that would have allowed us to check a luggage each, I would of course have chosen that. Very poor information provided."
Minus: "Placering av resesällskapet"
Minus: "Försening 1,5 timme"
Plus: "No comment since very short flight."
Minus: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plus: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Minus: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Plus: "Only that it was the shorter part of the trip."
Minus: "Seat was tight and did not recline at all. Back was killing me. Flight attendants came across as rude the way they spoke to the people. No entertainment at all. Not even water was offered."
Minus: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Plus: "Transfer desk was remote but once found, staff was very good"
Minus: "Haven't made it yet due to late flight/missed connection"
Plus: "It was a normal flight, only a few hours long. The crew was very nice."
Minus: "Once again, just some leg, and arm space issues but that's to be expected."
Plus: "Safe departure, flight and landing."
Minus: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"
Plus: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Minus: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Plus: "Yeah Everything well organized"
Minus: "I believe so"
Plus: "There is a nothing to mention that was memorable or comfortable."
Minus: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Minus: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Plus: "Despite being a short flight, they gave food"
Minus: "Nothing. All ok"
Plus: "More space in business class (777-300) than many other airlines."
Minus: "Entertainment very limited. No adjustable air vents in this aircraft"
Plus: "Spacious business class seats, excellent meals"
Minus: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Plus: "Åkte buissness class och allt var perfekt!"
Minus: "Gillar inte att man inte fick ta med sig kabinväska där jag hade datorn och annat värdefullt och ingen information om detta innan så man hade kunnat ta ut grejer ur väskan. Trångt på sittplatsen, helt enkelt ett skruttig flygplan"
Minus: "Entertainment worked sporadically"
Plus: "The schedule and timing"
Minus: "The airport, some of the crew, the aircraft seats, the entertainment system"
Plus: "Great food and friendly crew."
Minus: "Seatback system was old and not very functional."
Minus: "There was no entertainment available."
Plus: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Minus: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Plus: "The Air France service was ok. Got me to my destination on time and alive."
Minus: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Plus: "Not much expected as it was a budget trip."
Minus: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Plus: "Timely and smooth teansit."
Minus: "Food has a way to go to be appetising."
Plus: "Friendly crew, good meal and entertainment"
Minus: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Plus: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Minus: "Slight issue with headphone connection, was not the only passenger."
Plus: ". Budget airline with no legroom or extras"
Minus: "See above. Nothing specific to like."
Plus: "The free glass of red wine when the plane finally took off."
Minus: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Plus: "Bra med lite att äta."
Minus: "Försenat flyg, fullt så att de tog handbagage och skickade ner."
Minus: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Plus: "Absolutely everything perfect."
Minus: "Through my own fault I ordered a different seat instead of window seat. :)"
Plus: "Boarding was on time"
Minus: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Minus: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Minus: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Plus: "I didn’t actually liked the entertainment"
Minus: "I just didn’t enjoy the entrainment."
Plus: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Minus: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plus: "Everything was very prefect and would love to fly again."
Plus: "Hospitality of the flight attendants"
Minus: "Toilets could hv been cleaned more often"
Minus: "Some toilet facilities out of order and some slow service"
Plus: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Minus: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plus: "Boarding and punctuality."
Minus: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Plus: "Personal tydlig med vika regler som gällde när "Belt On" är tänd."
Minus: "Många passagerare visar dålig hänsyn och står upp i passager utan att släppa fram personal eller medpssagerare"
Minus: "Ineffektivt och rörigt. Godtycklig hantering av vilket handbagage som fick tas med eller ej"
Minus: "The air France flight was overbooked and we had been in standby until the last minute"
Minus: "only there were del;ay at JFK"
Plus: "Crew was great."
Minus: "Food could be a bit better. White bread is unhealthy."
Plus: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Minus: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Minus: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Plus: "Amazing service, seat and FOOD"
Plus: "The food was good."
Minus: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Plus: "Good seat near the front."
Minus: "Delayed arrival by 30 minutes."
Minus: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Plus: "Crew are efficient and friendly."
Minus: "Very small plane."
Plus: "The crew"
Minus: "Not enough room for legs. Small amounts of food. No entertainment."
Minus: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Excellent service and value for the money.
Minus: "Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!"
Minus: "My screen was not working"
Plus: "Nothing, we were waiting for border for 3 hours, and the reason was they waiting for another 3 people. That is not acceptable."
Plus: "The dinner was ample for airplane food."
Minus: "The seat was horribly narrow with little legroom and too much recline (barely room for tray table when person in front of me reclined, and the screen was in my face without being able to change angle). Crew could have been more attentive and generous with water. Beverage service rather limited."
Plus: "Plane was comfy and staff was mostly real nice and attentive."
Minus: "Plane was late causing all kinds of commotion at the airport where to catch a transfer we were put on a bus for over 20min at 31deg weather with small kids. Not allowed to go to bathroom, it was terrible"
Plus: "Cheap fair to Eastern Europe. Newer movies."
Minus: "Crammed seats. Flight delayed, almost missed connection flight. Luggage didn’t make it to the final destination. Luggage was delivered to my hotel in 2 days, but noticed they have been opened (had tapes around my bags, the tapes were cut/altered). Some stuff was missing. Worst."
Plus: "Nothing. Arrived to Vilnius with 10 hours delay. Old airplane. Terrible food. Entertaiment system not working"
Minus: "keep providing the same great experience!"
Plus: "Sitting by myself."
Minus: "Not being late by 4+ hours at my final destination and having to do one extra flight."
Minus: "More communication about flight delays from the airport staff."
Plus: "The crew remained polite and we were given a bottle of water each during at 2.5 hour delay."
Minus: "We had a two and half hour delay on an evening flight on a Sunday from WAW to Paris. This was during the UNFCCC COP24 when there was extra heavy international traffic through Warsaw. It was not clear why the plane was delayed for so long. It meant in the end that we got to Paris after midnight when the RER train had stopped running and the airport was functionally closed. This meant instead of a train ticket, rather a 55 euro taxi to get home. This was an expensive delay."
Plus: "Good connection experience."
Minus: "Waiting/standing on the bus for the one last guy."
Plus: "They asisted me with blanket to cover with"
Plus: "Over all was ok nothing exceptional but boarding was very slow, and slk of us with connections did not make it as the luggage came on the carousel 60 min afterward checked the security. Will not use them again."
Plus: "The crew"
Minus: "Change gate"
Minus: "no seat assignment"
Minus: "Crew was grumpy. It was a problem to get a full glass of water. It was always a half of glass and no ice. Even in warm pop-no ice Food was not up to standards. Seats no leg room If crew was nice and smiled. Would have helped"
Plus: "Price, non-stop to Warsaw In flight entertainment options pretty good."
Minus: "Extremely cramped and uncomfortable seats. Cabin was hot and humid, no air vents to control temps."
Plus: "Poor boarding processs"
Minus: "Still waiting for our luggage two hours after deplaning. The luggage has not been unloaded from the plane. Hundreds of people still waiting This is unacceptable"
Plus: "Good food and service."
Minus: "Tv is very difficult to see at that distance. Poor choices of films."
Plus: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
Minus: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
Plus: "New airplane, good food."
Minus: "Flight attendance kept waking me up to lift my seat so the passenger behind me can "enjoy their vegetarian meal". After I requested not to be disturbed ever again with that kind of requests, they woke me up for breakfast again. I was the only passenger around that they requested to pull my seat."
Plus: "Your crew manager was being very arrogant.. No tolerance at all"
Minus: "They delayed the departure"
Plus: "The legs room"
Minus: "The food was bad"
Plus: "Good food and service very smooth boarding and the 787 Dreamliner is a great plane. Flying to Japan included a delicious Japanese themed meal"
Minus: "Onboard entertainment system could do with a bit more choice and choice of subtitles for films (if you speak French only, good luck!)"
Plus: "Airplane was super old, no tv, food was horrible"
Minus: "Terrible old plane, with tv that don't work and are from 50s. Food was really really bad"
Minus: "was delayed for 4 hours."
Plus: "They are compatible to the standard of other international airline. Very courteous and professional."
Minus: "Bathroom comote lid did not stay up when I lifted and constantly coming down so that it was a nuisance to use the bath room."
Plus: "boarding hour late all other ok."
Minus: "everything ok"
Minus: "Everything was fine"
Minus: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"
Plus: "The crew was ok"
Minus: "LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you."
Minus: "Credit cards didn't work in flight."
Plus: "Boarding was relatively quick"
Minus: "After the first hour when food/drinks were handed out, the cabin crew (Economy) seemed to disappear entirely to the back of the plane and spend the rest of the flight chatting with each other until the final meal just before landing. I don't expect champagne service in Economy but the flight attendants could have been more proactive in walking down the aisles occasionally rather than just when handing out meals. If you needed a drink the best option was to head to the back of the plane and pour it yourself. In fact, most of the passengers did precisely this!"
Plus: "free snacks and water, friendly staff and good flight"
Plus: "lots of legroom on this flight"
Plus: "Nothing much"
Minus: "The aircraft was very small with exposed wings and it was very noisy"
Plus: "The economy premier seating is outstanding. Plenty of room, friendly service, actually pretty good food. Don't know how it was for the regular economy seating - it looked pretty tight."
Minus: "There are not very many bathrooms for the size of plane. It seemed there was always a line."
Plus: "Got me to Paris in one piece"
Minus: "Flight was late leaving and arriving. Even so it was an international flight, no food was available except for a glass of water and a wafer. Paid food had a very short menu. The head stewardess was in a bad mood most of the time and there was line at the bathroom as there was only one. Boarding was by bus and we waited a long time in the bus before it left for the plane, bad organization."
Minus: "15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!"