Ground service at Zurich was an absolutely nightmare and particularly bad for SWISS
On time, stuff was professional and polite, good food. Thank you
Crew, food and in-flight entertainment were all great!
Emirates service is much better
Plus: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"
Minus: "Better choice of movies and classical music"
Plus: "Food was really hot and good customer service"
Plus: "Crew was amazing. Good movie selection. Pretty comfortable."
Minus: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Minus: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Plus: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Minus: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Minus: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Plus: "Cabin cleanliness isgood"
Minus: "Food is bad"
Minus: "Pleasant overall experience"
Minus: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Minus: "The temperature on this overnight flight was sweltering Legroom was poor"
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Plus: "Missed this flight because the first one was late"
Plus: "The Plane was modern, they had food / drinks for us, and overall the flight experience was excellent."
Minus: "Extremely crowded no place to wait, Split Airport has too many planes coming in/out and not much space for passengers."
Minus: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Plus: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Minus: "TV was a bit small"
Minus: "Waited for baggage at Newark for more than 45 min"
Plus: "The seats in exit row were large enough for me to straighten my legs"
Minus: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Plus: "Nothing remarkable"
Minus: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Plus: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Plus: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Minus: "The food was edible but not up to the usual Swiss Air standard."
Plus: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Minus: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Plus: "My partner and I loved our first flight with Swiss from JFK to Zurich the chairs was amazing, we enjoyed the full bed and the entertainmnet screen was amazing to enjoy. The food was delicious and the service was amazing."
Minus: "My Partner and I was dissatisfied with our connecting from Zurich to Cairo. We expected the same flight but we were in basically in coach with little more leg room. The chairs barely reclined to a comfortable position. There was no entertainment, just a three and a half hour flight at the flight plan on a small tv hanging over. their was no differentiation between the economy behind us. just the food that was brought to us, other felt the same as well who were traveling in business with us."
Plus: "I liked everything except my luggage"
Minus: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."
Minus: "I could not obtain a refund."
Plus: "The crew members were professional and we really appreciate their high quality of service. Love the food and we enjoyed the wide selections of entertainment that was provided."
Plus: "When we landed"
Minus: "Everything else..."
Minus: "We had almost 8 hours delay"
Minus: "Paucity of games that might appeal to non children."
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plus: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Minus: "Nothing to complain about"
Plus: "Attention to details from flight attendants"
Minus: "The food was not to my liking except for the crackers, ice cream and water!!"
Minus: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Plus: "The flight attendants were perfect and very professional. I had a toothache on both flights back and forth. And on both flights, the crew members were always keeping an eye on me. Thanks so much. And also the pilots did an amazing job on making the flight as smooth as possible, love the 777! Thank you Swiss. I'm flying again to Athens this summer, I'm going with Swiss :)"
Plus: "I like that this plane had more leg room then other airlines."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Plus: "The food was delivered fast. The meals were delicious, especially the chicken and polenta. I also appreciated the ice cream and I enjoyed the selection of movies and television. I also appreciated the map and trip information display."
Plus: "Seats are roomy"
Minus: "Selection of movies rather poor"
The only issue I had was the online check-in through the Kayak site. The booking info Kayak provided was not allowing me to check in online. I thought maybe I wasn’t actually confining a flight which was terrifying when this was flight was for a business trip. There wasn’t anyone to call, and the whole online check-in for this flight was a complete nightmare.
improve services on board
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Lufthansa is the worst airlines ever !! Very unprofessional I then booked another flight back to Dubai on Emirates
Plus: "Great, patient crew!"
Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Plus: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"
Minus: "Delay for both leg trip."
Minus: "The airline cancelled my ticket and did not notify me. I found out only when I arrived to check my bag. Lufthansa cancelled my flight because they said I had “no showed” for my previous flight two weeks before. This was absolutely not true."
Plus: "Nice crew and comfortable seats."
Minus: "Not a fan of the sandwich provided."
Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "Worst ever"
Minus: "Poor service"
Plus: "Friendly staff, great attention to travelers who need assistance!!!it"
Minus: "Chaos boarding process"
Plus: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Minus: "No movie, no passenger loading from the rear."
Minus: "Had two stop over in Germany so they wont let me board stating need German visa. Requested for rerouting from FRA to USA direct, but lufthansa did nothing to help other than make me stranded had to travel with totally different airliner. Horrible experience with them..."
Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Plus: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Plus: "Crew was excellent and many passengers were as well."
Plus: "The crew was excellent, the food was pretty good,"
Plus: "Flew back last weekend in February. Transfer between plane from Barcelona in Frankfort (LH hub) to flight to Boston extremely chaotic. Masses of passengers all attempting to transfer to US bound flights. Insufficient staff from both Lufthansa and German border control to process or even organize the masses of people flying that day. Mob scene at transfer points. Not up to LH usual standards. Quite surprising as their passenger volume data should have alerted them to impending problems. Our flight was delayed over an hour for takeoff so USA bound connecting passengers (whose luggage was already on the planes) could be processed."
Minus: "Chaos and disorganization. Masses of connecting passengers unable to get to their flights anywhere near planned boarding time. Takeoffs delayed substantially."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "2 hours delay on a 1 hour flight."
Minus: "Horrible experience. Stranded for 3 hours inside stationary flight, 4 hours in a long queue. Very very poorly managed. I slept on a chair in the cold weather. Atleast make arrangements for bad situations, apparently I was booked on another flight but they made me stand in a 4 hour long queue to find that out. Kiosk outside showed I was put in no flight. One of my worst experiences and rest assured if I’m given a chance I will never choose Lufthansa again."
Plus: "Staff were amazingly helpful n friendly. Food was yummy."
Plus: "overall good flight"
Minus: "5 hours delay in take off from frankfurt. reason - ice on plane wings. snow in frankfurt is not uncommon, and lufthansa needs 5 hours to clear ice? and why board people in the plane when you know you can't fly ?"
Plus: "The movie selection"
Minus: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."
Plus: "Comfortable and clean planes. Flight was on time. Free drink!"
Minus: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Plus: "Great service. Polite, multilingual staff. Food is quite good. Super ckean orderly plane."
Plus: "Loved flying business class. Great service! Flight was on time for departure and arrival."
Plus: "Accurate. Friendly."
Minus: "My suitcase weal broke during the flight!!"
Plus: "Hasn't happened. Still waiting."
Plus: "Boarding is efficient. Flight very smooth."
Minus: "great crew"
Plus: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Minus: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Plus: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Minus: "I'm 6'2 230 seat was tight for me but that is it"
Minus: "The special meal I got was not the same as I ordered."
Sitting not too comfy, crew rather not too supportive
LOT informerade bra om flyget gällande gate- och tidsändringar före och under resan.
Bra information om själva flyget via mail före och under resan.
Сoffee could be better. Everything else was good.
The crew was really kind and helpful. Flight was on time and everything went smooth. No complaints.
Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.
Minus: "The food was very poor, the staff hardly offer any liquids through out the flight."
Minus: "My screen was not working"
Minus: "Short term for the transfer"
Plus: "Did not like barking dog behind me, at all!"
Minus: "Food was bad, by far the worst I had ever eaten."
Minus: "The flight was delayed an hour, this happens frequently when I travel on LOT"
Minus: "The loading was a mistake. We were bused out to the plane but they didn’t start until the planned 30 mins before departure and it took 90 mins so we left over an hour after we were scheduled. Landing so late that a number of people couldn’t make their connections"
Plus: "I WILL NEVER use LOT!"
Minus: "The crew is very lazy and slow. Boarding was a mess. These guys could barely speak and understand simple English (poor background) though it's an international flight.The food was also terrible. My luggage was lost and in 1 week was found all smashed and crashed and dirty. I WILL NEVER use LOT!"
Minus: "there is always a delay... the movies on the moniter needs to be updated..."
Plus: "Nothing to like in this Lufthansa flight."
Minus: "Boarding was delayed by 40 minutes. Flight delayed by almost an hour. And after departure crew informed us that they has some issues with catering and they will not provide with a regular service. Even tee was not available (they offerred juice, coke). They gave sandwich in a business class!"
Minus: "The Odessa airport is confusing for departure but good arrival area"
Plus: "Sitting by myself."
Minus: "Not being late by 4+ hours at my final destination and having to do one extra flight."
Plus: "Arrives on time. Speedy boarding. Polite staff. Smooth flight."
Minus: "Leg space in the seat is very tight."
Minus: "The crew was rude."
Plus: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Minus: "the flight was delayed"
Minus: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
Plus: "Comfortable plane"
Minus: "The entertainment did not work for a number of passengers in my area. The system was restarted once, with no results. The crew did not seem to care. The food service was poorly coordinated."
Plus: "Everything was OK exept few things"
Minus: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Plus: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Minus: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Plus: "Amazing crew. Very professional and nice. Clean plane. Quality food. Great service."
Minus: "Flight was delayed"
Plus: "Entertainment was good"
Minus: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"
Plus: "Not much."
Minus: "This is about as budget as you can get. Entertainment systems didn’t work, drinks were warm. Food was mediocre. Bathroom doors didn’t work, and the toilet seat wouldn’t stay up while using it! Yuck! Had to shuttle EVERYWHERE between flights, before and after. Crew was not attentive, and not so friendly either. Only good note was the young lady who checked our bags in Warsaw and helped get our seats together (after the airline messed the seat assignment up in the first place). Ugh. Worst airline I’ve been on."
Plus: "Good crew."
Minus: "The plane was late and somewhere along the line my luggage was lost. Either here or before that."
Minus: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Plus: "Nice crew and comfortable seat"
Minus: "Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :("
Plus: "Crew was great. Food was good."
Minus: "No on-board entertainment."
Plus: "Helpful Crew"
Minus: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."
Plus: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, the arrival was early. Good entertainment selection; personal TV screens and free headphones."
Minus: "Food options were limited and kind of gross, but no one expects fantastic food on airplanes."
Plus: "the crew was friendly and helpful. it wasn't such a long flight and despite that, they still had smiles on their faces when you needed something."
Plus: "Plane is comfortable"
Minus: "Crew is not very friendly. Security personnel downright rude"
Plus: "Crew was very good. Plenty of food, and they came around often with drinks and water."
Plus: "Crew was very nice"
Minus: "Seat was broken and flight was delayed 45 min"
Plus: "Airplane was super old, no tv, food was horrible"
Plus: "The crew was very attentive."
Minus: "The wait until we could get off the plane after landing due to the fact that there weren't any gates available."
Plus: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Minus: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Plus: "I would not give 1 star. 0 if possible!"
Minus: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Plus: "The price was fair."
Minus: "They were very fussy about the weight of my carryon"
Plus: "Price, many food options"
Minus: "Never seen seats so close together."
Flying on time would have been a great idea, also worst communication ever.
Pegasus is better than Wizz, Ryanair, Tui etc
Tack för allt, det var en fantastisk resa
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
Som vanligt lyfte 45min Sent!, överfull passagerare som hade massa baggage i cockpit.
Plus: "Seats were comfortable, crew courteous"
Minus: "Good value for money"
Minus: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Plus: "The price was good"
Minus: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Minus: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Plus: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Minus: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Plus: "Customer service is awful I will never fly Pegasus again"
Plus: "The crew was fine."
Minus: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Minus: "The boarding Schdule"
Plus: "Cheap price with basic seats but all in good order and plenty of leg room"
Minus: "The check in processes was very very slow"
Plus: "I may never travel with this airline"
Minus: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Minus: "They stole my money"
Plus: "Friendly crew."
Minus: "Not being able to check-in online."
Plus: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Minus: "Late Irritably staff No food"
Plus: "Professional crew paying fit"
Minus: "Paying for drinks"
Plus: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Plus: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Minus: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Plus: "Everything was on time, crew was nice, a lot of empty seats"
Minus: "Noisy children..."
Minus: "Airline stuff was bad in palne which not care about undisable boy was travel with me"
Minus: "Old plane"
Minus: "my flight from Rome to Istanbul delayed 1 hour so i missed my second flight to Athens and they asked me to stay at the airport till the next day waiting for free seat :( but i refused and i fighting with them .. then they found a free seat in the next flight"
Plus: "Way and take two taxi Please write in the mail In big laters the terminal"
Plus: "The flight itself went smoothly"
Minus: "I expected to atleast get a glass of water"
Plus: "Arrived 30 mins earlier"
Minus: "Nothing to dislike"
Minus: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Plus: "quick boarding at Sabiha Airport. At the airport, the free Wi-Fi connection didn't worked."
Plus: "Quick flights"
Minus: "Long layover in inexciting airport Long, congested lines to board planes"
Plus: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Minus: "This experience was absolutely horrible for my wife and myself both. We understood that being among the more "budget friendly" airlines, we would have to sacrifice some comfort. But this airline is beyond atrocious to say the least. There is no terminal exit, but rather we had to walk down steps from the plane, walk in the rain to a stand-up bus, and ride it to the airport. How on earth are you supposed to make close connecting flights with those conditions? We barely made it only because they let us skip the line for security. Save yourself the misery; dig deeper in your pocket for a better airline."
Plus: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
Minus: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Minus: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
Plus: "it's fine. It gets you from point A to point B."
Minus: "It's almost outrageous that they don't give water."
Plus: "Was first to check-in and received exit-row seat with its extra leg-room."
Minus: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Minus: "The landing was so unstable I was scared to death. The flight was over 1 hour late. The staff's English was not understandable at all even for a native speaker."
Minus: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Minus: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Minus: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Minus: "Delay. No apologies not even one."
Plus: "Delay in Kuwait Airport for 1,15 hours,caused missing our connection in Istanbol Airport to Trabzon and a delay of 7 hours.."