Två timmar försenat flyg, besättningen var arga
pga av en av våra resenärer var under 17 kunde hon inte checka in via nätet och när vi kom till flygplatsen måste vi betala för att få boarding kort, dåligt!!! Mycket försenat flyg och en person vid gaten, dåligt !!!
They really do what ever in their power to sqweeze out every euro they can. First the website had tagged my son incorrectly as an adult, and in that denying me the ability to check him in with his proper DOB. So we tought we could check in at the counter, we where there more than 2h before the flight but we came to the counter 1h and 59 min before the flight. The attendand then informed us that we where 1 min late and that she would require us to pay 30€ each to check in. If I hadn't disputed this with the service desk it would have cost us 120€ extra! I won´t be flying with Ryan Air again.
Be more flexible and resonable in these crazy pandemic times ... the only thing that matters to you is money money money ... so sad and pathetic
Jag missade flygplanen fast jag hade 55 mint tills den flyger
Otroligt dålig flygbolag , dolda avgifter man var tvungen att betala på flygplatsen och väldigt osmidig ombordstigning. Rekommenderar verkligen inte ryanair
Minus: "Jag jar skrivit till er då delarcav min resa rill Madridcoch sedan resan från Berlin och hem till Stockholm inte gick. Men detcär ingen som komtaktat mig och jag har försökt på alla sätt att få pengarna tillbaka på den här resan då det var omöjligt att resa den här sträckan när de andra sträckorna försvunnit"
Plus: "Duktig besättning"
Plus: "Personalen var mycket trevliga och snälla"
Minus: "Entertainment online"
Minus: "Entertainment online"
Plus: "Priset på biljetten"
Minus: "Jag har säkert flygit med Ryanair 75-100 ggr. Priority boarding... de har aldrig någonsin lyckats att hantera det på ett bra sätt. Sorgligt."
Minus: "Kommentar: åt ingen mat - underhållning"
Minus: "Better seats too tight"
Plus: "Pilot always communicated flight status."
Minus: "Flight was delayed almost two hours"
Minus: "Planet var försenat på Malta och ingen information gick ut så vi stod i kö i en och en halv timme utan att få veta vad som var problemet. Avgåendetavlan visade hela tiden "on time" men ingen förklaring till varför vi inte fick gå ombord. Flygvärdinnorna på planet var trevliga men man hörde inte vad de sa i högtalarna för de pratade så sluddrigt och fort. Kaptenen sa något som man inte uppfattade i början av flighten men sedan ingen information alls på hela vägen till Göteborg."
Minus: "Allt var uruselt. Servicen ombord under all kritik. Väntade 15 minuter på en kopp kaffe efter beställningen. Beställningen av bagage online är vilseledande så jag hade tydligen bara beställt incheckad väska åt ena hållet och fick därför betala 400 kr för att ta hem den. Detta hände flera passagerare som var arga och jag undrar om ni sätter detta i system för att tjäna mer. Jag reste med Ryan Air för ett par år sedan och lovade mig själv aldrig mer, men ville gärna ge det en chans till men nu vet jag definitivt att jag aldrig reser med er igen och skall dessutom varna alla för detta och inte blir det billigare heller med alla extrakostnader som ni tar ut. Fy för uselt flygbolag!!"
Minus: "Långsam ombordstigning. Matbrickorna lutade så min dryck föll ner på mig. Fick ej glas till drycken. Drycken var ej väl kyld. Personalen gick in i mig med både armbågar och serveringsvagn När jag råkat somna lite mot gången."
Plus: "Jag har tyckt att vällkömn. Och de har jätte gladt"
Plus: "We arrived in time."
Minus: "Crammed space - I had a middle seat. No entertainment sucks on a 4 1/2 hrs flight. Well well, you get what you pay for..."
Plus: "Quickness with the site. Easy to use"
Minus: "1) my first issue is that my card was charged 2x before having to run it a 3rd time to guarantee my flight. I guess Kayak and Ryanair do not communicate as easily as other carriers. 2) I was charged $50 Euro at the counter for NOT checking in. I attempted to check in numerous times, but it was not allowing me to check in. I received a booking confirmation, but never received a confirmation ID that would have allowed me to check in on the flight. I would appreciate if Kayak would have a response to this?"
Minus: "Flight was late by 1 hr"
Plus: "Planet var nästan 3h sent iväg från CRL TILL CPH. Ingen kom och erbjöd mat ett dryck och informerade heller inte oss om våra rättigheter som passagerare på plats."
Minus: "På planet sa personalen ingenting om förseningen och när man påpekade vad som skett på flygplatsen kunde de inte göra got för att kompensera. Jag bad om vatten och fick svaret att det inte fanns något vatten. Då tog en av värdinnorna fram sin privata vattenflaska och bjöd mig. Ett riktigt nonchalant beteende från Rya Airs sida vilket allvarligt talat gör så att jag aldrig mer kommer att välja att flyga med er, kommer heller inte att rekommendera er till nära och kära. Riktigt besviken!"
Minus: "pre check no matter what and don’t take a check in or else they stiff you with $120 in fees. Completely crazy"
Minus: "got sick and was not able to make flight but was refused a refund."
Minus: "The price of my ticket had nothing low cost. It was $300 for a one way Rome - Paris. Since I never fly with Ryan air, I had no idea you had to check in online. Otherwise they charge you a 55 euro fee for a normal check in at the airport. It’s written in very small letters at the end of the confirmation email they send you. You obviously don’t see it unless you scroll down 10 times all the way to the bottom of the email. This is called a rip off. This should be mentioned all the way at the top near the confirmation number. So I had no choice but paying that fee. I’m sure I’m not the first person this happened to. These thieves must make a lot of money with this. The other bad surprise was that the arrival airport was so far from the center of the city, I paid 120 euros with Uber to get home versus 45 euros when flying into the main Paris airports. Overall, it becomes the same price than flying with Air France."
Plus: "First off the reviews via Youtube and the web site were scarey but I wished for the best. I packed a small American Tourister bag 14 for my European trip starting in Rome to Paris then on to Amsterdam, as well as packed a book bag. At first I booked non priority but figured I'd add the $7.50 to be safe and be able to take both my bags, plus it got me thru the gate quicker, so I booked PRIORITY and it worked out for me. The space is kind of tight but I was able to fit comfortably in my seat and the flight was abt 2 hrs or so from Rome to Paris. I never reclined my seat because after takeoff I fell promptly asleep. I had a 6:30 am flight. The crew appeared very unbothered n blasé but there were no mishaps and they were attempting to get everyone seated as quickly as possible so we could get on to our destination on time. The landing was a bit off but nothing major just a hard drop, nothing serious. Overall not as bad as the nightmare reviews but nothing to brag about either. Well worth my $60 (American)."
Plus: "Very efficient and organized"
Plus: "Tickets were Cheap."
Minus: "The flight attendants weren’t friendly and had a bad attitude. They were not helpful at all."
Plus: "Planet landade i tid. Bra flygning för ett lågprisbolag"
Minus: "Stolarna funkade i två av tre timmar."
Minus: "Boarding was a mess"
Plus: "Was on time"
Minus: "I've been using the same bag for years and never had to pay for luggage when flying Ryanair. My bag fits perfectly in those metal things they put in the airport. With plenty of room to spare. The lady at the check in said it was too big. Then I showed her how my bag fits with plenty of room to spare. But then she said it also needs to go up and down if I put it sideways. Basically my bag by volume is much smaller than the standard, but is about half centimeter wider. This was enough for her to force me to pay 50 Euros. I didn't believe I should pay but there was no option. It was either pay or not fly since boarding was almost finished. She made me sign a paper to"acknowledge" that my bag wasn't the right fit. I had no option. I really feel this treatment was un-dignifying. I will never fly with Ryanair again."
Minus: "Everything is a cash grab... literally everything. I purchased two tickets, and couldn't even sit with my wife with out forking over more money."
Plus: "The price of this flight was great and was on time. Could not have asked for a better value for my money. Also the Check in online and having e-tickets makes the whole process much faster."
Minus: "Crew was awful. They spoke on the loud speaker trying to sell something for more than half the flight."
Plus: "The staff was very considerate and helpful. Many of them spoke multiple languages."
Minus: "Boarding was a nightmare. They didn't have space for all of the luggage on the plan, making all passengers check their bags elsewhere. The process was slow and tedious. The staff was kind, but have no sense of urgency. The plane was dated... The seats were worn and uncomfortable. Very cold flight and no offered amenities"
Minus: "Flyget var över 1 timme sent från Barcelona, informationen på flygplatsen var riktigt dålig. När vi sedan kom på flyget var utbudet i mat/snacksväg otroligt magert. Vi fick inte ens någon ordentlig ursäkt eller förklaring till förseningen."
Plus: "Besättning /flygvärdinnor var riktigt bra, trevliga och flexibla. Ryanair passar tiderna."
Minus: "Jag tycker att Ryanair borde bjuda på kaffe och liten bulle under tre timmars resa men mat skulle beställas ifall man vill ha. Stolarna är inte alls bekväma men man klarar sig på gränsen, att sitta tre timmar på de utan att ändra ställning /ergonomisk är inte bra för ryggen ."
Minus: "Booked online & didn't read the fine print. Therefore never registered & had to pay $60 penalty. Did get an e/m 2 days before the flight but was in Poland at the time with no access to my e/m. Don't remember being asked about luggage online so had to pay $40 for my ck'd bag that I thought was excessive. Don't understand if I book online & get a confirmation why I have to register. Seems to me it's another unnecessary nuisance to scam senior citizens like myself. Since you cost me another $100 don't think I'll ever fly Ryanair again. Milt Kriger"
Plus: "The fare was very inexpensive"
Minus: "All of the added fees and added expenses in getting there (cab,busses,time) made in the same cost if not more. as flying to and out of the larger airports. Wasn't worth the stress in the end."
Plus: "Safe, clean"
Minus: "To difficult to get boarding passes on line . Site has a problem changes info. Had to cancel two flights because they were not helpful.your person who took our nfromation on line gave us confirmation then at airport would not let us board even though the info was on her screen at airport. There fore we had to cancel another flight through you , cancel car rentals etc,hotel, no I was not pleased with service. We missed gong to Lourdes, had to book another flight to Madrid spent entire day at airport trying to go some where as you had no other flights which was costly, many expenses we had no counted on and your girl was rude and left the counter went on here break leaving us standing there with 2 young kids and myself k 83 years old.so we could continue our trip very disappointed"
Plus: "Ground and flight crew were attentive, polite, and helpful. The price of the flight was unbelievable, excess luggage fees were reasonable. Shuttle into town was efficient and economical."
Plus: "Don't fly this airline. Overall it was a horrible experience. The ticket agent charged double our entire airplane fair for our bags! There wasn't a tray table, the ticket agent had his feet up on the counter....this gives a pretty good general idea of the value Ryanair puts on Customer service."
Minus: "See above. If I was the CEO, I would read the feedback from my customers."
Minus: "Delayed flight without being told before boarding at Paris BVA"
Minus: "Ogillar starkt hur bolaget metodiskt sprider ut familjen under alla flygresor i förhoppning att kunna mjölka mer pengar för platsbokning"
Plus: "Price is cheap. But you get what you pay for."
Minus: "They don't tell you the gate number until 30 minutes before your flight departs. Everyone stands infront of the screen waiting for the gate number and then everyone runs to the gate and stands in line for 30 minutes. Ryanair also sometimes has shuttles that will take you to the plane so you have to hop on a bus then get on a plane...it's weird."
Plus: "Very easy, no hassles; Beauvais is a small airport at a distance from Paris but the bus service is excellent."