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Minus: Never on time

Plus: Exelent landing!

Minus: Food

Plus: Took off on time

Minus: No food, need to pay for a second piece of a hand luggage! Duty-free shopping is not fun any more when you need to pay for extra packages you aquired in shops to take them onboard.

Plus: Nothing. This airline is the worst. Treatment is horrible, the people at the front desks are rude to everyone and they treat customers in a very unfair way and rude condescending manner and threatened me and another two not to allow us to get on the flight because of their “sudden rules change”.

Minus: The employee’s could be better at treating people. They are the rudest ever. They could offer more than a cup of water on the flight.

Plus: On time

Minus: Food abd more comfort flight

Minus: I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest.

Plus: Free cup of ice.

Minus: Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline.

Plus: Nothing

Minus: As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case.

Plus: Flight is very fast, crew was amazing

Minus: The flight was late and there was no information, just few times delayed boarding time. And people (especialy young lady) behind boarding desk looked very unhappy that people were asking questions

Plus: New gate number already established on the live update screen while printed still with old (three flights in three weeks - same airport/airline ad same story). Crew misinforms about the gare number too. Very confusing for the 75-year-old. Luggage lost, entertainment poor, plane late

Minus: people were nice, other than that logistics poor so work o every aspect

Minus: flight was delayed 4 hours

Plus: The crew was great and in-flight service was great.

Minus: This is twice now I've had massive delays flying with LOT and because of this one I'm currently still stuck in Chicago because my international flight landed with 35 minutes for me to get to my connecting domestic flight when i should have had an hour and a half.

Plus: One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems.

Plus: The flight was on time.

Minus: Gate was in a new addition to the SAW AIRPORT. Far from cafes and shops. After deboarding from the plane, it was a bit unclear whether to board a bus or walk into the International Terminal. Perhaps more frequent flyers are familiar with this routine, but signage would assist new passengers.

Plus: Comfortable flight

Minus: No food

Plus: Took off on time

Minus: Chairs

Plus: All fine

Minus: A

Minus: unexpected fees to print boarding pass. very strict about bag size and fees. flight significantly delayed at boarding area because staff insistent on checking every size of every bag even if you only had one item.

Plus: The crew was amazing. New comfortable seats.

Minus: It was traveling at its perfection.

Plus: Seat was ok Food was fine and the crew too.

Minus: The ground cree including yhe security were terrible Nasty and borderline unrasonable.

Plus: the drinks

Minus: seat reservation. having to pay for luggage....

Minus: Too hot inside the aircraft

Plus: Seat comfortable

Minus: Flight was delayed and overhead bin space was very small

Plus: Slow service.

Minus: Better communication!

Minus: Food and seats

Plus: It was cancelled and scheduled next day

Minus: The food was sub-standard, though it was described accurately as a snack.

Plus: Very helpful and accommodating

Minus: They flew me from Madrid to Istanbul with a replacement passport knowing my final destination. Was Bahrain but would not let me board the plane in Istanbul. Now I’m stuck here with no money, credit card, or flight and I’m completely screwed because of Pegasus

Minus: On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred.

Plus: Took off on time

Minus: Chairs

Plus: Comfortable flight

Minus: No food

Plus: I liked everything except the fact that it was extremely stuffy on the board already, impossible to breath

Plus: Crew was nice.

Minus: For some reason, we were put on standby despite having purchased tickets three months earlier. Apparently, they overbook by 10%. Thankfully, when we arrived in Kiev and went to the international transfers desk, they were able to fit us on our originally booked flight.

Plus: Nothing

Minus: Would have been better if the flight had not been overbooked and we were bumped.

Plus: Took off on time

Minus: No food, need to pay for a second piece of a hand luggage! Duty-free shopping is not fun any more when you need to pay for extra packages you aquired in shops to take them onboard.

Plus: Nothing

Minus: 5 hours delay

Plus: Crew was extremely nice and helpful.

Minus: the Air Serbia magazine was the only entertainment available.

Plus: Crew is fantastik,Dana is the best

Minus: Food

Plus: Departed and arrived on time despite boarding chaos.

Minus: What was that stuff they served us to eat?

Plus: Checked luggage included, seat reservations are fairly priced, in flight meals and snacks are reasonable. Crew is professional.

Minus: It was hot in the plane, probably cranked up the cabin heat to 25°C :)

Plus: Evry think

Plus: Easy check-in with great allowances for hand baggage and checked baggage.

Minus: Flight was delayed slightly but probably not the fault of the airline.

Minus: seats are not comfortable at all

Plus: Nice and fast plane ride.

Plus: I may never travel with this airline

Minus: I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it

Plus: Not so comfortable and no any food or drink beverage for free of charge

Minus: They should at clean and provide food and drink for free of charges

Minus: No tv screens. Have to lay for food. Seats dont recline

Minus: food

Plus: Snack was great and tasty. Legroom is spacious on Aeroflot flights. Flight attendants were nice and attentive. Aeroflot lady at check-in desk clearly went an extra mile to help (see more below)

Minus: Aeroflot and Finnair systems are not talking to each other good enough. Aeroflot system was not able to see my status and perks with AA, member of the same Oneworld alliance as Finnair. So, it took extra time at the check in to explain, convince and get my extra luggage free perk.

Minus: Seats were very close to each other

Minus: Everything

Plus: Excellent crew

Minus: Flight delayed and no reason Food very bad

Plus: Crew are good ,seats were more than ok

Minus: Better seats and headphones to listen to the intertainmen system

Plus: Efficient and on time.

Minus: All fine.

Plus: Some crew was attentive, others were not. Piloting was good

Minus: Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight.

Plus: Nothingv

Minus: Very bad

Plus: Cheap ticket prices

Minus: Bad in plane services Very bad in payments Lake of latest aviation regulations

Plus: Nice and fast plane ride.

Plus: No different than other airlines as far as airplane goes. Crew was OK.

Minus: Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it.