Minus: "We got double charged for bags."
Plus: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Minus: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plus: "Crew good and seat OK but not exceptional for business class"
Minus: "Food was average - main course could have been better. Range of movies ok but not great"
Plus: "Pleasant crew. Appropriate and efficiently served snack."
Minus: "Boarding and disembarkation were slow."
Minus: "Information on arrival time was not correct"
Minus: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "very nice crew"
Minus: "my baggage was lost"
Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plus: "Seat was comfy and spacious for economy class"
Minus: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Minus: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plus: "Friendly crew"
Minus: "KLM lost one piece of my luggage"
Plus: "Nice attention and good food. Plane and seats are confortable"
Plus: "The flight crew was so friendly and the food was really good."
Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"
Minus: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Plus: "Crew were great, food, entertainment, seat and everything else was great as well."
Plus: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Minus: "tough to sit on a plane for 9.5 hours"
Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"
Plus: "Comfortable and well laid out seat area"
Minus: "Food was a little substandard for business class"
Plus: "Good flight, very attentive crew."
Plus: "Food was excellent, service from staff was friendly, and entertainment options were great."
Minus: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Plus: "Interior of the plane was clean. Smooth landing."
Minus: "Pilot did not avoid turbulence"
Plus: "Arrived early!"
Minus: "Boarding seemed disorganized."
Plus: "Sound was broken on my TV set!"
Minus: "Called stewardess twice to assist. No response!"
Plus: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Minus: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Plus: "Fast boarding"
Minus: "The entertainment system wasn’t working for the whole 10 hour flight."
Plus: "Excellent very good"
Minus: "Everting so good ex"
Minus: "Please Endeavour to put the expiration date on the food served in the flight."
Minus: "Bit cramped for space"
Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plus: "Helpful and smiling cabin crew."
Plus: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Minus: "The amount of extras you have to click no to while checking in online."
Plus: "My bagage broke"
Minus: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Minus: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Plus: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Minus: "Flight was delayed due to weather in Amsterdam area"
Minus: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Minus: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Plus: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Minus: "The food was okay, not that great."
Plus: "Short-hop flight, fit for purpose."
Plus: "staff was fine"
Minus: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Plus: "Loved the service...everything was excellent"
Minus: "The bus class seat was a bit narrow at the feet"
Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"
Plus: "Jet airways flight till mumbai"
Minus: "Poor legspace in Klm flight till Amsterdam"
Plus: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Minus: "The seats in economy were a little too small for a 12 hour flight"
Minus: "Only one queue for boarding. Flight late on arrival."
Great attention. Very respectful
The crew that checked at the gate was completely unprofessional, i had a child, stroller and a carry on luggage and the crew did not bother providing any help getting down 3 flight if stairs. I asked for hel and they ignored me
Plus: "Great, patient crew!"
Plus: "I was not allowed to board the flight."
Minus: "Consistency of communication online and at the airline counter about who is able to fly right now."
Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Plus: "nothing was good"
Minus: "Very rude and I think they are a group of racists."
Plus: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Minus: "Larger seats! More legroom! No seats which don't recline. Specifically, the seat in front of min reclined -- literally into my lap, since my knees were against the back of that seat ALL the time. Min didn't recline, since it was too close to a partition."
Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Minus: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Plus: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Minus: "No movie, no passenger loading from the rear."
Minus: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Plus: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Minus: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."
Minus: "Because the one came in from London Got Delay And I miss my flight"
Plus: "Flight out was delayed three hours, causing me to not be able to make connecting flight."
Minus: "The long delay. Ended up having airline reroute my last two flights."
Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Minus: "Waited an hour after boarding in the plane."
Minus: "Boarding and departure was late."
Plus: "Exelent crew"
Minus: "Distance too far between gates for transfer"
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "2 hours delay on a 1 hour flight."
Plus: "The movie selection"
Minus: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."
Plus: "Comfortable and clean planes. Flight was on time. Free drink!"
Minus: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Plus: "No delay and the landing is smooth"
Minus: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Plus: "Service was very good, flight was very smooth"
Plus: "Entertainment choices, food was delicious, beverages available in a timely fashion, and great crew."
Minus: "Crying baby"
Minus: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Plus: "they did good job"
Minus: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"
Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Plus: "Boarding was fast Crew was polite"
Minus: "There was no entertainment on board!!!!!!"
Plus: "I love lufthansa"
Minus: "We waited 1 hour inside the plane for a tore change. That should have been done before take off time."
Minus: "Boarding was poor - we were put on standby, the gate changed, we were bussed out to the tarmac, and the plane left very late."
Plus: "Left on time"
Minus: "Full plane"
Minus: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
Minus: "Very small narrow seats in business class on this flight."
Plus: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"
Plus: "Very nice and caring crew."
Plus: "Good entertainment system for flight. Fairly good food served on transatlantic flights."
Didn’t get our bags at all.
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Plus: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Minus: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Plus: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Minus: "They should finally replace old ATR-72."
Minus: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Plus: "Crew was friendly and very attentive. Food was better than most airlines’ long haul meals."
Minus: "Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight."
Plus: "Crew was good, short flight on an older aircraft, everything was fine"
Minus: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Minus: "My bag making it to my destination not broken."
Plus: "Fast service, kindness."
Minus: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Plus: "The crew is fantastic team,Dana is the best!Thank you"
Minus: "they charged me for baggage when it was supposed to be included"
Minus: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Plus: "I didn't get to my AirSerbia flight."
Minus: "I didn't get to my AirSerbia flight."
Minus: "No entertainment equipment, video or audio."
Plus: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Minus: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Plus: "Planen verkade hyfsat nya och det var rent och fint på planet."
Minus: "Första avgången var 1,5h försenad, andra avgången var 20 min försenad."
Minus: "Flight was late and caused loss of connection flight to Amsterdam"
Minus: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Minus: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Plus: "Timeliness, cleanliness and comfort."
Minus: "Inflight duty free closed too early."
Minus: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Plus: "Nice service."
Minus: "Small aircraft"
Plus: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Minus: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Plus: "Departed and arrived on time despite boarding chaos."
Minus: "What was that stuff they served us to eat?"
Plus: "Crew was extremely nice and helpful."
Minus: "the Air Serbia magazine was the only entertainment available."
Plus: "No complaints"
Minus: "Everything was OK"
Plus: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Minus: "No entertainment No food for vegetarians"
Plus: "I got to board first because I am wearing a cast on my leg."
Minus: "The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again."
Plus: "Gave us food when they weren't required."
Plus: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Minus: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Minus: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
Minus: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Plus: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Minus: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Minus: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Plus: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Minus: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Plus: "The seat, flexibility were great..and food are tasty and delicious"
Minus: "The crew was not friendly for the flight to Belgrade"
Plus: "Food was very tasty. Staff was responsive and helpful."
Minus: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Plus: "The price"
Minus: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Plus: "Flight crew are nice, reasonable service during flight"
Minus: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Plus: "Food is very good"
Minus: "Flat bed is not comfortabl, no mattras.."
Plus: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Minus: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Plus: "Baggage allowance"
Minus: "Too few movie choices."
Plus: "Service was great on both legs of the trip"
Minus: "Not on time departing from Rome"
Minus: "The landing was even harder that the fist flight b"
Plus: "Very experienced and kind ground staff as well in the aircraft, BEST PILOTS IN THE WORLD ! Fantastic and generous portion of food, clean and new aircraft."
Minus: "There is nothing wrong one could mention about Air Serbia - they have great connections, many destinations, from recently even direct flight from Belgrade to New York, very good prices, and beside Turkish Airlines they have the best food catering among European airlines ! I just hope that airport in Belgrade will follow the success of Air Serbia and that "Nikola Tesla" Airport will be upgraded soon."
Plus: "the terminal at Biograd"
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
Plus: "Not much to say here. It was a short flight, and it went smoothly."
Minus: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Minus: "Flight attendant didn’t smile @ all, it was like we are on her way."
Plus: "Clean airplane nice pretty stewardess in short dress."
Minus: "Probably private jet whit hot tub."
Minus: "The crew might be greeting passengers onboarding."
Plus: "We made it safely to our destination."
Minus: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Minus: "At least a complimentary glass of water or juice in Economy."
Plus: "Arrival in time"
Minus: "Compartment for hand luggage was full, no space"
Minus: "Om flyget var i tid!"
Plus: "The airplane was brand new. The crew was very friendly"
Plus: "everything was good enough"
Minus: "I would like a meal and drinks on the board"
Plus: "Food offered on flight even though short trip"
Minus: "Was delayed so being on time"
Plus: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Minus: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Minus: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Plus: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Minus: "Flight was delayed"
Plus: "Small compliment from Air France was lovely and unexpected"
Plus: "All fine"
Minus: "Flight delayed 2 hours"
Minus: "Horrible customer support"
Plus: "Simple no frills airline"
Plus: "Crew were efficient and friendly."
Minus: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Plus: "Absolutely nothing"
Plus: "Tallin airport is beautiful"
Minus: "Lost luggage and indifferent assistance."
Minus: "would not check my bag to final destination"
Minus: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Plus: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Minus: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Plus: "staff were polite, helpful, and efficient"
Minus: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Minus: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Plus: "Newer plane for this stretch."
Plus: "Quick boarding, pleasant crew"
Minus: "Small propeller plane with very limited room, no in-flight service,"
Plus: "They waited for transit passengers Were helpful"
Plus: "Nice new propeller plane on time"
Minus: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Plus: "If water was free it would be better. Other than that everything was fine"
Plus: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Plus: "On time boarding and departure. Clean plane and friendly staff."
Minus: "Nothing, all was good."
Minus: "An extra fee is charged if you don't check-in online."
Minus: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Minus: "I needed to cancel the flight a month before, and I got no refund"
Minus: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Minus: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Plus: "It got me from point A to point B."
Minus: "Seat was uncomfortable and next to an odorous toilet."
Plus: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Minus: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Minus: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plus: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Minus: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Plus: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Minus: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Plus: "Very efficient, quick"
Plus: "Clean and modern airport in Riga Baggage well handled on connection"