Plus: "Everything was excellent on this flight."
Minus: "Maybe the food menu? But it wasn't bad."
Plus: "Food was ok"
Minus: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Plus: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Minus: "The flight attendant not wearing perfume. Food was very poor to say the least."
Plus: "The crew was amazing"
Minus: "The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets."
Plus: "The crew was polite and we arrived safely."
Minus: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Plus: "Food was good. Crew was kind and gracious."
Minus: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Minus: "Crew was excellent Seats very short on leg room and hard cushions"
Minus: "Crew was rude and slow"
Plus: "Nothing, flight was cancelled after I electronically checked in"
Minus: "Flight was cancelled"
Minus: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Plus: "Flight attendants were cheerful and efficient."
Minus: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Plus: "Tasty lunch with good service in business class. Modern comfortable plane."
Minus: "Flight delayed by a few minutes."
Minus: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Plus: "Ricaro seats often broken and backs don’t stay in the upright position."
Minus: "Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!"
Plus: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Minus: "My special meal wasn’t available."
Plus: "Good breakfast"
Minus: "Bad seat, just an economy seat"
Plus: "Swiss Air is great."
Minus: "There was not hot tea/coffee offered with a sandwich."
Plus: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."
Plus: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Plus: "Fast flight and crew was amazing."
Minus: "Seats are terrible. Food is just ok, could me better, I remember 2012 when I was flying first time with Swiss (same route), food was excellent and seats were much more comfortable. I’m thinking to get back on Turkish Airlines although the trip is much longer, they are much better in both above mentioned segments."
Minus: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Plus: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Minus: "Leg room is on the tighter side!"
Plus: "Everything was as accommodating as possible."
Plus: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Minus: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Plus: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."
Plus: "Everything. They are in their own class."
Plus: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Minus: "See sbove"
Plus: "The food was good and the crew was nice."
Minus: "No entertainment offered and the seats were cramped."
Plus: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Minus: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Minus: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."
Plus: "Professional polite crew."
Minus: "Seats too SMALL Food not eatable"
Plus: "Food was decent and flight crew friendly."
Minus: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Minus: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."
Plus: "Food wag good, plane comfortable"
Minus: "Transfer at Zurich"
Plus: "All was good except the snack - it was ok"
Minus: "n/a - quick flight"
Plus: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Minus: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Minus: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."
Minus: "Should be clear whether meals contain nuts."
Plus: "The service , the hospitality and kindness"
Plus: "So far so good"
Minus: "So good"
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Minus: "The most racist and unfriendly and uncivilized people ever."
Plus: "Professional. On time. Attentive. Great movies. Overall great."
Plus: "Everything! Great Flight attendants, good food. Drinks in economy class. First class treatment in economy. Plenty of entertainment options. We were fortunate to have a very clear air on our transatlantic flight. They did not turn on the seatbelt sign except to land."
Minus: "Waiting so long in the security check line. Food could be better."
Minus: "We got double charged for bags."
Plus: "Crew was great, on time flight, clean plane."
Minus: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Plus: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Minus: "Very nice crew and great food"
Plus: "Staff were professional and polite."
Minus: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "Crew helpful. Food good."
Minus: "Better range of movies please"
Plus: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Minus: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Minus: "Flight got delayed 30 minutes"
Plus: "No delay and nice staff"
Plus: "Friendly crew, upgraded seat was worthwhile"
Minus: "More snacks in between meals,"
Plus: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Minus: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Plus: "The friendliness of the crew"
Plus: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Minus: "the headrest is hard. Apart from that- all was fine"
Minus: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Plus: "Food, entertainment and crew was exceptionally friendly."
Minus: "Seats not great for such a long flight."
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Minus: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Plus: "KLM staff is great"
Plus: "Helpful and kind crew"
Minus: "I wish there was WiFi"
Plus: "My seat at the window was great and the staff really friendly and courteous!"
Plus: "Crew was good"
Plus: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Minus: "tough to sit on a plane for 9.5 hours"
Minus: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plus: "Nice crew pilot food and beverage"
Minus: "No wifi"
Plus: "Good flight, arriving well on time."
Plus: "The seats seemed to have more space on this plane which was nice."
Minus: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plus: "Arrived early!"
Minus: "Boarding seemed disorganized."
Plus: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Plus: "The aircraft was clean"
Minus: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Minus: "Please Endeavour to put the expiration date on the food served in the flight."
Plus: "Decent seat size. Sorta slept the whole flight."
Minus: "Crowded seating, wake-up for breakfast service two hours before arrival"
Plus: "Very friendly staff"
Plus: "Helpful and smiling cabin crew."
Plus: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Minus: "Dutch sub titels would be nice."
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Plus: "Eveything is well arranged"
Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"
Minus: "Terrible service in flight and customer service wise .. app functionality was below"
Plus: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Minus: "The seats in economy were a little too small for a 12 hour flight"
Plus: "Crew service"
Minus: "Flight delayed."
Plus: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Minus: "See above"
Plus: "Night flight so no entertainment allowed sleeping"
Minus: "Kosher food could be improved"
Plus: "Food and staff were great"
Minus: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Minus: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Plus: "Was able to check in online, very convenient and easy to access site."
Minus: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Respektera kundens tid och pengar . Vi förlylade pangar för buss som vi hade bokat för att allt är försenad och ni bry sig inte att kunderna behöver kanske åka vidare nästan 150km med barn hem från flygplatsen.
Sämsta jävla service ever på planet. Spaniens svar på Adam Sandler var både otrevlig och sämst manliga flygvärdinna jag träffat. 1t ochv30 min för att få beställa nått att dricka. Sen att man sitter som packade sillar är väll det man får räkna med på Ryanair
Mat delas inte ut på Ryanair så det bör finnas ett alternativ för detta i frågeställningen. Värsta med ryanair är väl egentligen merkostnaderna som uppstår. Jag ska resa med 2 barn. gratis incheckningen öppnar någon timme innan flyget. Alternativen jag har är att betala för tidig incheck och val av platser eller köra på gratis incheck och få slumpmässigt valda platser. Chanserna att jag får sitta med mina små pojkar är ganska slim. Att resa ensam är inga problem men med sällskap bör man välja bort Ryanair
Köpte till fast track vilket var kanon
Reduce the waiting hours please, this is sooooo annoying
Två timmar försenat flyg, besättningen var arga
They really do what ever in their power to sqweeze out every euro they can. First the website had tagged my son incorrectly as an adult, and in that denying me the ability to check him in with his proper DOB. So we tought we could check in at the counter, we where there more than 2h before the flight but we came to the counter 1h and 59 min before the flight. The attendand then informed us that we where 1 min late and that she would require us to pay 30€ each to check in. If I hadn't disputed this with the service desk it would have cost us 120€ extra! I won´t be flying with Ryan Air again.
Plus: "I wasn’t even allowed to board because of their huge lack of knowledge And misscommunication"
Minus: "I wasn’t even allowed to board because of their huge lack of knowledge And misscommunication"
Plus: "The crew was excellent!"
Plus: "The crew was very friendly, the pilot gave us some interesting information en route."
Minus: "Not much was good about this flight. I had to pay an extra €55 because I couldn’t check in online 2 hours prior and had to do it at the airport. The flight itself was a sales pitch with every few moments the flight attendants offering things to sell. I’ll try not to take Ryanair again."
Plus: "Left on time arrived on time luggage also"
Plus: "Priset på biljetten"
Minus: "Jag har säkert flygit med Ryanair 75-100 ggr. Priority boarding... de har aldrig någonsin lyckats att hantera det på ett bra sätt. Sorgligt."
Plus: "The price"
Minus: "Extremely outdated and old planes... they are goofy and don’t feel safe"
Plus: "absolutely nothing."
Minus: "Checking to make sure people carried on only 1 bag that was of correct size, not letting people run up and down the aisles, providing free water, more space, crowd control. Overall, it was the worst flight of my life, and I will never fly Ryan Air again."
Plus: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Minus: "No complaints."
Plus: "The crew at the airport were clued up and took action when they knew the flight was going to be delayed. They ensured everyone was checked in for the flight and boardring passes checked before gathering everyone in the correct groups so we could board quickly. Pilot got us there ahead of schedule!"
Plus: "Nothing they charged me an extra 55 euros since i couldn't checkin online."
Minus: "Ryanair has hidden fees and customer service is very poor"
Minus: "Check in and lagged bag"
Plus: "It got me to where I wanted to go"
Minus: "The crew were more interested in flirting with each other and seemed oblivious to much else. Once we landed loads of people got up, the aeroplane then started moving again and people were falling into each other - not a single member of cabin crew said anything or encouraged people to sit down"
Plus: "We arrived in time."
Minus: "Crammed space - I had a middle seat. No entertainment sucks on a 4 1/2 hrs flight. Well well, you get what you pay for..."
Plus: "Easy on off plane"
Plus: "It was very confusing and I didn't find it helpful that you only had 3 lines that we sat in 2 only to be told to we just need our passport clarification that took 5 min. So we waited in line for 1 hour for nothing."
Minus: "The crew and staff where very nice."
Minus: "All is all."
Plus: "Pleasant crew"
Minus: "Delay, poor ommunication, no explanations."
Minus: "Tried to cancel through the Ryanair website, and they wouldn’t cancel it. So... never went, and the seats were empty"
Minus: "Flight was late by 1 hr"
Plus: "Flight route. No one else does Ostrava to London unfortunately"
Minus: "Uncomfortable seats"
Minus: "Missed this flight because a connecting flight was delayed. Tried to rebook 12+ hours in advance but the site/customer service chat and phone all failed."
Plus: "Planet var nästan 3h sent iväg från CRL TILL CPH. Ingen kom och erbjöd mat ett dryck och informerade heller inte oss om våra rättigheter som passagerare på plats."
Minus: "På planet sa personalen ingenting om förseningen och när man påpekade vad som skett på flygplatsen kunde de inte göra got för att kompensera. Jag bad om vatten och fick svaret att det inte fanns något vatten. Då tog en av värdinnorna fram sin privata vattenflaska och bjöd mig. Ett riktigt nonchalant beteende från Rya Airs sida vilket allvarligt talat gör så att jag aldrig mer kommer att välja att flyga med er, kommer heller inte att rekommendera er till nära och kära. Riktigt besviken!"
Plus: "Low(ish) cost, no fuss actually made about baggage despite ludicrous amount of e-mails and instructions"
Minus: "Non-frills seats and boarding starts fairly late and then is a bit cumbersome."
Plus: "That I finally got to Marrakesh."
Minus: "Price was outrageous. check-in a nightmare. their site said technical problem, Ryanair staff person said she would explain to check-in woman who promptly said no! Download the check-in and return after 50 minutes in line! Or pay 55 Euro for us to do it! No helpful; Awful service; Ticket sales people after queing for another 30 minutes-same no help-just put new client all this from 4:45 am in the airport. Finally with 10 minutes to spare before being blocked off the flight; check-in deemed to check me and suitcase it requesting 20 Euro. I refused...other passengers got mad so she let me pass. Small crowded plane/no leg room/ constant hostess annoucing buy duty free, food. No landing cards provided! Nothing-you pay, do it all and you are lucky to arrive--NOT WORTH THE HASSLE AND STRESS."
Plus: "Boarding at el prat"
Minus: "check in was a nightmare, service was surly and rude. We were treated as if we were an inconvenience to them.They tout their "airline as cheap and easy" I guess you get what you pay for but that experience was inexcusable.When the agent couldn't handle a small baggage problem she cut us out of the line and made us stand in the corner while she served others behind us. She never did try to solve the problem, we had to seek other help and we charged exorbitant fees. Never fly with Ryanair."
Plus: "That the plane made it to its destination safely."
Minus: "Online check win had no place to pay for bags. Terrible customer service during check in. Made us get out of line and wait because they did not want to deal with us. Had to insist on a supervisor to handle issues.Had to pay an \additional $140 dollars to get on board for luggage and boarding passes. Ridiculous"
Plus: "Planet landade i tid. Bra flygning för ett lågprisbolag"
Minus: "Stolarna funkade i två av tre timmar."
Plus: "First time using RyanairI have heard so many negative comments about Ryan air and was genuinely surprised that my experience was so positive. The entire boarding process along with arrival and departure were easy and everything was on time."
Plus: "Crew. 1 small and 1 cabin bag for free. Much better then Wizz air."
Minus: "I HATE RYAN AIRs CHAIRS! I always fall asleep when I fly and then I am falling forward. After 1 or 2 hours flight I end up with nack pain, back pain and a grumpy mode."
Minus: "Way too hard with the line for a person in her 60's."
Plus: "Good landing and on time."
Minus: "Took my carry on bag and put I with the checked in bags without prior notice."
Plus: "not a lot really"
Minus: "firstly with Ryanair, you pay for every little service free on other airlines. to add 2 luggage of 20kg each we paid an extra US$ 40,00 per luggage + taxes = US$ 104,00. If you travel with somebody and like to sit together you have to pay extra money. during the flight the crew was going up the alley trying to sell whatever they have for sale during the flight, going from drinks to food, from gifts to alcohol and cigarettes, but not giving the embarkment cards like every other airline does, no, here you have to wait to be in front of the customs, get the form, fill in the form and then take your place in the queue for another 30 minutes.. and I don't mention here how many times the crew hit my leg and knee with the trolley during the two hours flight."
Minus: "Flyget var över 1 timme sent från Barcelona, informationen på flygplatsen var riktigt dålig. När vi sedan kom på flyget var utbudet i mat/snacksväg otroligt magert. Vi fick inte ens någon ordentlig ursäkt eller förklaring till förseningen."
Plus: "Besättning /flygvärdinnor var riktigt bra, trevliga och flexibla. Ryanair passar tiderna."
Minus: "Jag tycker att Ryanair borde bjuda på kaffe och liten bulle under tre timmars resa men mat skulle beställas ifall man vill ha. Stolarna är inte alls bekväma men man klarar sig på gränsen, att sitta tre timmar på de utan att ändra ställning /ergonomisk är inte bra för ryggen ."
Minus: "Ogillar starkt hur bolaget metodiskt sprider ut familjen under alla flygresor i förhoppning att kunna mjölka mer pengar för platsbokning"