Flyg till Basel

Plus: Crew was okay.

Minus: That your airline commit to schedules.

Plus: All in time

Plus: Punctuality and professionalisms were at the best

Minus: All ok

Plus: Friendly crew. Great phone support.

Minus: Online check-in was very messy - not available. After contacting the phone support, it was possible.

Plus: Brussels Airlines crew

Plus: Crew was friendly.

Minus: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.

Plus: Seats were comfortable. Entertainment system stopped working part way through

Minus: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Minus: Free coffee

Plus: Great crew, especially on a long-haul flight. Decent food, considering how many people they were serving. Best bathrooms I have ever experienced on a large plane.

Minus: Legroom, legroom, legroom!! If we are to be treated as sardines, at least pack us in oil. It gets worse every time we fly. Crew agreed; the airlines need to be put on notice. It makes their job impossible.

Plus: Crew was very pleasant and kind

Minus: Seats are small and not much legroom, like on all flights. I hadn’t found a way to pay for a checked bag online, so that process was a little awkward - had to leave my passport and boarding passes at the check in counter, walk to the ticketing counter, wait in line to pay, then walk back to the check in counter. But the staff was very friendly and kind.

Plus: The planes were well maintained. Good entertain emend choices. Food was decent too

Minus: One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay.

Minus: Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t.

Plus: We had an eventless and safe flight and it was not too cold on the plane.

Minus: There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience.

Minus: I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!

Plus: fare

Minus: boarding process felt like herding

Minus: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Minus: Flight keft 35 min kate and boarfing was very slow and disorganized

Plus: Punctuality and professionalisms were at the best

Minus: All ok

Minus: 30 min delay !

Plus: All in time

Plus: Brussels airport clearance was quite efficient

Minus: Better instructions at the airport

Plus: Yes

Minus: Maybe the entertainment choices

Plus: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.

Minus: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,

Plus: The crew was Ok except at the beginning when they could help more inside the plane with finding the seating.

Minus: I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed.

Minus: One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay.

Plus: The seats were nice and the food was unusually good

Minus: More water brought to the seats. The landing was strange. The pilot pulled up on the first approach and when the second approach was completed the steering was stuck. They ultimately got the steering to work.

Plus: Planes were comfortable and well maintained.

Plus: The crew.

Minus: The time between flights.

Minus: Time

Minus: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Minus: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Minus: 30 min delay !

Minus: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Minus: Departure was slightly late (passengers still exiting the plane when gate was called)

Plus: Got us there safely

Minus: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.

Plus: The flight crew were amazing and had lovely gifts for our daughter

Minus: the flight was late and no food or drinks were available without paying rather high prices

Plus: Crew and food

Plus: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).

Minus: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.

Plus: All seats were very comfortable and spots where I can view everything and crew were awesome.

Minus: Local travelers should be offered even water.

Minus: Leg room was terrible in economy and food was poor from the USA

Plus: The crew was Ok except at the beginning when they could help more inside the plane with finding the seating.

Minus: I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed.

Minus: Three hours departure delay from Munich to SFO

Minus: Improve quality of on board announcements.

Minus: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Plus: Seats were comfortable. Entertainment system stopped working part way through

Minus: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Plus: Friendly crew. Great phone support.

Minus: Online check-in was very messy - not available. After contacting the phone support, it was possible.

Minus: Delay of 40 minutes

Minus: Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person

Plus: Love Lufthansa

Plus: The most comfortable coach seats I've ever been lucky enough to sit in (aisle and window in the first row of economy)! First time flying an A340-600, it's a great plane for a long trip.

Plus: the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again.

Plus: Seat was both comfortable and spacious. Crew were very attentive and personable.

Minus: Really great flight. Can’t say enough about it.

Minus: One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay.

Plus: The take off and landing was peaceful and on time

Minus: I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say.

Minus: The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it.

Minus: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Plus: Yes

Minus: Maybe the entertainment choices

Plus: By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience

Plus: Seats were comfortable. The crews were helpful.

Minus: Cleaner bathroom on the plane.