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Hitta billiga flighter till Reykjavik Keflavik Intl (KEF)

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Flyginformation Sverige till Reykjavik Keflavik Intl

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Flyg avgår från Sverige
Flygpris 729 kr
Flygbolag WOW air, Norwegian, Icelandair, Wizz Air, Lufthansa, airBaltic, easyJet

Topptips för att hitta ett billigt flyg till Reykjavik Keflavik Intl

På jakt efter billiga flygbiljetter till Reykjavik Keflavik Intl? 25% av våra användare hittade returbiljetter till Reykjavik Keflavik Intl för följande pris (eller lägre): Från Stockholm 1163 kr
Boka minst 3 veckor före avgång för att få ett pris under medel.
Högsäsong anses vara januari, februari och december. en billigaste månaden att flyga till Reykjavik Keflavik Intl är januari.
Ange önskad avgångsflygplats och resdatum i sökfältet ovan för att låsa upp Reykjavik Keflavik Intl erbjudanden på flyg.

FAQs - Boka flyg till Reykjavik Keflavik Intl

Hur lång tid tar resan till Reykjavik Keflavik Intl?

Flyg från Stockholm 3t 18m

Vilket är det billigaste flyget till Reykjavik Keflavik Intl?

Den billigaste flygbiljetten till Reykjavik Keflavik Intl från Sverige de senaste 72 timmarna kostade 729 kr retur på rutten Stockholm till Reykjavik Keflavik Intl. Den mest populära rutten är Stockholm till Reykjavik Keflavik Intl och den billigaste biljetten som hittades på den här rutten de senaste 72 timmarna kostade 1990 kr retur.

Vilka bolag flyger till Reykjavik Keflavik Intl?

Från Sverige flyger Aeroflot, Icelandair och Finnair oftast till Reykjavik Keflavik Intl. Den mest populära rutten lyfter från Stockholm, och Aeroflot, Icelandair & Finnair flyger den mest frekvent.

Hur långt från centrala Reykjavik ligger Reykjavik Keflavik Intl flygplats?

Keflavik Intl flygplats ligger 38 kilometer från centrum i Reykjavik. Visa på karta.

Boka billiga flygbiljetter till Reykjavik Keflavik Intl

(Tur & retur)
Flygplatser
Avreseort
Stockholm
1386 kr
bara
1386 kr
729 kr
bara
729 kr
Destination
Reykjavik
729 kr
bara
729 kr
ons 14 nov.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 30m
fre 16 nov.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 15m
729 kr
Resa: 3 dagar
Genomsnitt 6,8 Bra
Baserat på 5 omdömen
Övergripande
5,9
Gå ombord
6,2
Komfort
5,6
Besättning
6,9
Underhållning
4,1
Mat
4,7
ORD
KEF
Medelmåttigt 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

BOS
KEF
Medelmåttigt 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
BCN
Medelmåttigt 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

SXF
KEF
Bra 6,3

Seats are too small

ARN
KEF
Bra 6,3

The cheap airfare to Europe.

Pay-per-bag, "no baggage included" policy.

fre 2 nov.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 15m
ons 7 nov.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 15m
844 kr
Resa: 6 dagar
Genomsnitt 6,9 Bra
Baserat på 3 174 omdömen
Gå ombord
7,0
Komfort
7,0
Besättning
7,5
Underhållning
6,9
Mat
6,1
OSL
SXF
Medelmåttigt 2,3

The plane didn’t malfunction and landed properly

Everything else. I understand that budget airlines are no frills, but this flight was just heart breaking. Took off 4 and a 1/2 hours late. Half of the staff was very rude too.

SXF
ARN
Bra 7,0

Fast processing, fast baggage, very efficient

They charge for drinking water, no snack, no morning coffee

OSL
WAW
Medelmåttigt 3,3

Boeing 737 ok

No food

ARN
FLL
Bra 7,3

Very unfriendly and stressed out female attendants....they should keep the guys only...I wish I was seated on the other side of plane... Catered primarily to customers ordering and paying on the plane...including cooked meals....customers with preordered meals got everything last...we end up having no choice of meal (chicken only) while people seated next to us got their NOT preordered beef dinner promptly, 10 minutes before us...and people seated behind us got no prepaid meals because they run out of food...???...

OSL
JFK
Okej 5,0

It was better than our flight over- which was awful

Flight attendant seemed annoyed. Sat on the runway for 45 minutes upon arrival. Entertainment selection is dismal. “Premium” cabin layout a challenge when seats reclined.

tors 7 mars
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 25m
sön 10 mars
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 05m
1022 kr
Resa: 3 dagar
Genomsnitt 7,4 Bra
Baserat på 91 omdömen
Övergripande
7,5
Gå ombord
7,2
Komfort
7,4
Besättning
8,1
Underhållning
7,7
Mat
6,2
ARN
KEF
Bra 6,0

Uneventful...met expectations.

ARN
KEF
Medelmåttigt 2,0

Not much

Over 2 hours late without an explanation and communication was minimal. During mid flight, the engines revved abnormally and it felt as if we were going to hurl sideways into the ocean. The noise came under control after about 30 seconds. The plane felt old and rickety.

ARN
KEF
Okej 4,0

Staff at the check in counter were unfriendly, we stood in line to ask a couple questions and the 2 women working behind the counter never addressed us and just carried on their own conversation. Our experience at IAD was not any better. Overall really not a fan of Iceland Air.

ARN
KEF
Bra 7,6

On time - very important since we had an extremely tight connection. Crew was professional and efficient.

Only free drinks are tea, coffee and water.

ARN
KEF
Utmärkt 10,0

The flight was on time, the boarding was well done and staff helpful, the flight took the time estimated and yeah could not have had a better flight

ons 14 nov.
NYO
Stockholm Skavsta
KEF
Reykjavik Keflavik Intl
13t 50m
mån 19 nov.
KEF
Reykjavik Keflavik Intl
NYO
Stockholm Skavsta
20t 20m
1386 kr
Resa: 6 dagar
Genomsnitt 6,6 Bra
Baserat på 979 omdömen
Gå ombord
6,9
Komfort
6,5
Besättning
7,7
Underhållning
5,3
Mat
5,9
LTN
PRG
Medelmåttigt 2,0

Staff was nice and felt bad for their company’s policy.

I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads.

BRI
LTN
Bra 7,6

Good legroom and comfortable seats

TLV
IAS
Okej 5,6

The crew was very nice. The flight was ok

Not much of a food choice..

LCA
LTN
Okej 4,0

Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all.

LCA
LTN
Utmärkt 10,0

i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience.

Everything was good

lör 15 dec.
NYO
Stockholm Skavsta
KEF
Reykjavik Keflavik Intl
13t 45m
sön 23 dec.
KEF
Reykjavik Keflavik Intl
NYO
Stockholm Skavsta
16t 35m
1430 kr
Resa: 9 dagar
Genomsnitt 0,0 Dålig
Baserat på 0 omdömen
tis 15 jan.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
8t 10m
tors 31 jan.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
7t 25m
1448 kr
Resa: 17 dagar
8,0UtmärktVisa omdömen
Genomsnitt 8,0 Utmärkt
Baserat på 23 002 omdömen
Övergripande
8,1
Gå ombord
8,1
Komfort
7,9
Besättning
8,5
Underhållning
7,7
Mat
7,7
FRA
ORD
Utmärkt 8,6

CREW COMFORT FOOD

BEING DELAYED OVER AN HOUR AND NO CLEAR EXPLANATION GIVEN FOR THAT

ATH
FRA
Okej 5,3

Crew and Food

DELAYED BOARDING, OVER CROWDED TOO TIED, VERY HARD TO GO TO TOILET OR STAND

ARN
FRA
Bra 7,0

Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff.

No movie, no passenger loading from the rear.

LHR
FRA
Utmärkt 8,6

Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful.

FRA
DEN
Utmärkt 10,0

One flight attendant in particular was outstanding, Eva. Because of her, I would definitely consider Lufthansa for our next trip to Europe!! She mot definitely went above and beyond in her service and professionalism.

ons 14 nov.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 30m
fre 16 nov.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 15m
729 kr
Resa: 3 dagar
Genomsnitt 6,8 Bra
Baserat på 5 omdömen
Övergripande
5,9
Gå ombord
6,2
Komfort
5,6
Besättning
6,9
Underhållning
4,1
Mat
4,7
ARN
KEF
Bra 7,0

Flight went well. Felt fat and was safe. Checked all the important things. Plus they had an outlet per seat which is nice to charge devices.

No entertainment or good food options - you have to pay for everything - but that was the expectation so no problem there.

KEF
BOS
Bra 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

ARN
KEF
Bra 6,3

The cheap airfare to Europe.

Pay-per-bag, "no baggage included" policy.

BOS
KEF
Medelmåttigt 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

ARN
KEF
Bra 7,3

My kids loved the hot sandwiches, they said, hey this is the best airline food we've ever had!

Seats the seats were very hard. I had an extra cushion with me to sit on since that was my experience with Wow in the past, but even with the cushion the seat felt very hard.

ons 14 nov.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 30m
fre 16 nov.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 15m
729 kr
Resa: 3 dagar
Genomsnitt 6,8 Bra
Baserat på 5 omdömen
Övergripande
5,9
Gå ombord
6,2
Komfort
5,6
Besättning
6,9
Underhållning
4,1
Mat
4,7
SFO
KEF
Medelmåttigt 2,0

Didn't take the flight. Wasn't allowed to cancel.

ARN
KEF
Bra 7,0

Flight went well. Felt fat and was safe. Checked all the important things. Plus they had an outlet per seat which is nice to charge devices.

No entertainment or good food options - you have to pay for everything - but that was the expectation so no problem there.

ORD
KEF
Medelmåttigt 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SXF
KEF
Bra 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

ARN
KEF
Okej 5,3

cleanliness

Don't mind not being given beverages but resent being forced to pay for a drink of water.

fre 2 nov.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 15m
ons 7 nov.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 15m
844 kr
Resa: 6 dagar
Genomsnitt 6,9 Bra
Baserat på 3 174 omdömen
Gå ombord
7,0
Komfort
7,0
Besättning
7,5
Underhållning
6,9
Mat
6,1
JFK
CDG
Utmärkt 8,4

Entertainment was great, as was having a usb port to charge devices.

Didn't like that i had to pay for a blanket on an international flight.

ARN
OAK
Utmärkt 10,0

The middle seat was empty- much more comfortable flight!!!

You have to pay for everything! But the price of the ticket was very reasonable so that's ok.

EWR
FCO
Okej 5,6

The seats were comfortable and the crew was very friendly.

The air conditioning was very weak. I was hot through the whole flight. The TVs didn’t work. There wasn’t anything to watch.

OSL
WAW
Medelmåttigt 3,3

Boeing 737 ok

No food

JFK
OSL
Medelmåttigt 3,3

Comfort and modern plain Boeing 787 Dreamliner

While checking in Norwegian charged us $200 per person for checked in luggage. We don't now how to a avoid it coming back home. You have to play for lausie food

fre 23 nov.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 30m
sön 25 nov.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 15m
729 kr
Resa: 3 dagar
Genomsnitt 6,8 Bra
Baserat på 5 omdömen
Övergripande
5,9
Gå ombord
6,2
Komfort
5,6
Besättning
6,9
Underhållning
4,1
Mat
4,7
SFO
KEF
Medelmåttigt 2,0

Didn't take the flight. Wasn't allowed to cancel.

KEF
BOS
Bra 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

KEF
BCN
Medelmåttigt 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

SXF
KEF
Bra 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

ORD
KEF
Medelmåttigt 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

fre 2 nov.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 15m
ons 7 nov.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 15m
844 kr
Resa: 6 dagar
Genomsnitt 6,9 Bra
Baserat på 3 174 omdömen
Gå ombord
7,0
Komfort
7,0
Besättning
7,5
Underhållning
6,9
Mat
6,1
ARN
OAK
Utmärkt 10,0

The middle seat was empty- much more comfortable flight!!!

You have to pay for everything! But the price of the ticket was very reasonable so that's ok.

PRG
ARN
Bra 7,3

Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care....

SXF
ARN
Bra 7,0

Fast processing, fast baggage, very efficient

They charge for drinking water, no snack, no morning coffee

JFK
CDG
Utmärkt 8,4

Entertainment was great, as was having a usb port to charge devices.

Didn't like that i had to pay for a blanket on an international flight.

OSL
JFK
Okej 5,0

It was better than our flight over- which was awful

Flight attendant seemed annoyed. Sat on the runway for 45 minutes upon arrival. Entertainment selection is dismal. “Premium” cabin layout a challenge when seats reclined.

lör 6 okt.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
7t 05m
mån 8 okt.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 20m
1928 kr
Resa: 3 dagar
Genomsnitt 6,8 Bra
Baserat på 448 omdömen
Övergripande
7,1
Gå ombord
7,2
Komfort
6,9
Besättning
7,5
Underhållning
5,7
Mat
6,0
RIX
PLQ
Medelmåttigt 3,0

Short flight

They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline.

RIX
MUC
Bra 6,0

the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least.

the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost

RIX
HEL
Medelmåttigt 2,0

My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue.

RIX
CPH
Medelmåttigt 2,0

Newer plane for this stretch.

PLQ
RIX
Utmärkt 8,0

the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least.

the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost

fre 23 nov.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 30m
sön 25 nov.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 15m
729 kr
Resa: 3 dagar
Genomsnitt 6,8 Bra
Baserat på 5 omdömen
Övergripande
5,9
Gå ombord
6,2
Komfort
5,6
Besättning
6,9
Underhållning
4,1
Mat
4,7
SXF
KEF
Bra 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

ARN
KEF
Bra 7,0

Flight went well. Felt fat and was safe. Checked all the important things. Plus they had an outlet per seat which is nice to charge devices.

No entertainment or good food options - you have to pay for everything - but that was the expectation so no problem there.

SFO
KEF
Medelmåttigt 2,0

Didn't take the flight. Wasn't allowed to cancel.

ARN
KEF
Bra 6,3

The cheap airfare to Europe.

Pay-per-bag, "no baggage included" policy.

KEF
BOS
Bra 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

tors 7 mars
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 25m
sön 10 mars
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 05m
1022 kr
Resa: 3 dagar
Genomsnitt 7,4 Bra
Baserat på 91 omdömen
Övergripande
7,5
Gå ombord
7,2
Komfort
7,4
Besättning
8,1
Underhållning
7,7
Mat
6,2
ARN
KEF
Utmärkt 8,0

Great food

It was delayed which made the change of planes in Reykjavik stressful

ARN
KEF
Bra 7,3

Seats were comfortable and entertainment was good.

No direct connection between gate and plane. A LOT of lugging carry-ons up and down stairs.

ARN
KEF
Bra 7,6

On time - very important since we had an extremely tight connection. Crew was professional and efficient.

Only free drinks are tea, coffee and water.

ARN
KEF
Okej 4,0

Staff at the check in counter were unfriendly, we stood in line to ask a couple questions and the 2 women working behind the counter never addressed us and just carried on their own conversation. Our experience at IAD was not any better. Overall really not a fan of Iceland Air.

ARN
KEF
Bra 6,6

Crew were nice and friendly

Boarding was an unorganized blob of people. The plane was very warm, and there was a flight delay which is wrecking my timing.

fre 23 nov.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 30m
sön 25 nov.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 15m
729 kr
Resa: 3 dagar
Genomsnitt 6,8 Bra
Baserat på 5 omdömen
Övergripande
5,9
Gå ombord
6,2
Komfort
5,6
Besättning
6,9
Underhållning
4,1
Mat
4,7
KEF
CPH
Okej 5,6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

BOS
KEF
Medelmåttigt 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

SXF
KEF
Bra 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

ARN
KEF
Bra 6,3

The cheap airfare to Europe.

Pay-per-bag, "no baggage included" policy.

KEF
BOS
Bra 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

tors 7 mars
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 25m
sön 10 mars
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 05m
1022 kr
Resa: 3 dagar
Genomsnitt 7,4 Bra
Baserat på 91 omdömen
Övergripande
7,5
Gå ombord
7,2
Komfort
7,4
Besättning
8,1
Underhållning
7,7
Mat
6,2
ARN
KEF
Utmärkt 8,0

Great food

It was delayed which made the change of planes in Reykjavik stressful

ARN
KEF
Medelmåttigt 2,0

Not much

Over 2 hours late without an explanation and communication was minimal. During mid flight, the engines revved abnormally and it felt as if we were going to hurl sideways into the ocean. The noise came under control after about 30 seconds. The plane felt old and rickety.

ARN
KEF
Bra 6,6

Crew were nice and friendly

Boarding was an unorganized blob of people. The plane was very warm, and there was a flight delay which is wrecking my timing.

ARN
KEF
Utmärkt 9,0

In flight entertainment

Boarding process wasn’t very good in KEF.

ARN
KEF
Utmärkt 10,0

The flight was on time, the boarding was well done and staff helpful, the flight took the time estimated and yeah could not have had a better flight

sön 30 sep.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
10t 35m
ons 10 okt.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 20m
2479 kr
Resa: 11 dagar
Genomsnitt 6,5 Bra
Baserat på 6 129 omdömen
Övergripande
6,9
Gå ombord
6,7
Komfort
6,6
Besättning
7,6
Underhållning
5,4
Mat
5,8
MAD
LGW
Medelmåttigt 3,0

It was cheap

Boarding was late

GVA
NCE
Utmärkt 8,6

No free food

BSL
LGW
Okej 4,6

Being delayed 4 hours

LPL
IOM
Utmärkt 10,0

First time using EasyJet. Everything was very easy. All done online. No problems whatsoever. A very pleasant journey.

Nothing. Everything was just fine!

LGW
GLA
Utmärkt 9,3

We left about 30 minuets late but flight was great and landed about 25 minutes late

tors 6 dec.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 25m
mån 10 dec.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 05m
1031 kr
Resa: 5 dagar
Genomsnitt 7,4 Bra
Baserat på 91 omdömen
Övergripande
7,5
Gå ombord
7,2
Komfort
7,4
Besättning
8,1
Underhållning
7,7
Mat
6,2
ARN
KEF
Bra 6,6

Even though they changed my seats without asking i found tbat on two legs i had more leg room.

Flight was late. Had to run to connection. Never said the connecting gate or plane being held. Very limited movie selection. Woyld like crew to come through at least one more time in the over seas portion of the flight.

ARN
KEF
Utmärkt 9,0

Service was excellent and as advertised.

ARN
KEF
Medelmåttigt 2,0

Not much

Over 2 hours late without an explanation and communication was minimal. During mid flight, the engines revved abnormally and it felt as if we were going to hurl sideways into the ocean. The noise came under control after about 30 seconds. The plane felt old and rickety.

ARN
KEF
Bra 6,6

Crew were nice and friendly

Boarding was an unorganized blob of people. The plane was very warm, and there was a flight delay which is wrecking my timing.

ARN
KEF
Bra 7,3

Seats were comfortable and entertainment was good.

No direct connection between gate and plane. A LOT of lugging carry-ons up and down stairs.

mån 19 nov.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 30m
sön 25 nov.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 15m
782 kr
Resa: 7 dagar
Genomsnitt 6,8 Bra
Baserat på 5 omdömen
Övergripande
5,9
Gå ombord
6,2
Komfort
5,6
Besättning
6,9
Underhållning
4,1
Mat
4,7
ARN
KEF
Bra 7,0

Flight went well. Felt fat and was safe. Checked all the important things. Plus they had an outlet per seat which is nice to charge devices.

No entertainment or good food options - you have to pay for everything - but that was the expectation so no problem there.

KEF
BOS
Bra 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

ARN
KEF
Okej 5,3

cleanliness

Don't mind not being given beverages but resent being forced to pay for a drink of water.

KEF
BCN
Medelmåttigt 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

ORD
KEF
Medelmåttigt 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

tors 6 dec.
ARN
Stockholm Arlanda
KEF
Reykjavik Keflavik Intl
3t 25m
mån 10 dec.
KEF
Reykjavik Keflavik Intl
ARN
Stockholm Arlanda
3t 05m
1031 kr
Resa: 5 dagar
Genomsnitt 7,4 Bra
Baserat på 91 omdömen
Övergripande
7,5
Gå ombord
7,2
Komfort
7,4
Besättning
8,1
Underhållning
7,7
Mat
6,2
ARN
KEF
Okej 4,0

Staff at the check in counter were unfriendly, we stood in line to ask a couple questions and the 2 women working behind the counter never addressed us and just carried on their own conversation. Our experience at IAD was not any better. Overall really not a fan of Iceland Air.

ARN
KEF
Bra 6,0

Uneventful...met expectations.

ARN
KEF
Bra 7,6

On time - very important since we had an extremely tight connection. Crew was professional and efficient.

Only free drinks are tea, coffee and water.

ARN
KEF
Bra 7,3

Seats were comfortable and entertainment was good.

No direct connection between gate and plane. A LOT of lugging carry-ons up and down stairs.

ARN
KEF
Medelmåttigt 2,0

Not much

Over 2 hours late without an explanation and communication was minimal. During mid flight, the engines revved abnormally and it felt as if we were going to hurl sideways into the ocean. The noise came under control after about 30 seconds. The plane felt old and rickety.

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