Flyg till New York (delstat)

Plus: The crew was outstanding!

Minus: Slightly more comfortable seats would have been helpful.

Plus: The lady checking me in was nice

Minus: Items were stolen from my bag

Plus: Much more comfortable than I expected. Attentive flight attendants.

Minus: After flying cheapi airlines, norhing. It was a great experience.

Minus: The flight was delayed. Food is miserable.

Plus: Amazing crew

Minus: Food was ok. Seat was crowded. Everything else was excellent.

Minus: It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth.

Minus: Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed. Intercom system, especially from the captain, was painfully grating and loud. Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces. Will definitely avoid TAP in future.

Minus: TAP doesn't understand the first thing about customer service.

Plus: No legroom

Minus: More legroom and snacks offered

Plus: Icelandair crew were very hospitable and accompodating

Minus: I have never sat in such a narrow seat. Literally could not put my hand down the side to pull out my seat belt. Two days later I still have sores from where the side of the seats hit my hips. Did not even provide complimentary peanuts.

Minus: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay

Minus: Even the layover was good. Seeing the northern lights from.the plane was spectacular

Plus: The crew was very nice.

Minus: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.

Plus: Arrived safely

Minus: Warm bus at the Reykjavik airport

Minus: You have to pay for your food. What’s up with that?

Plus: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.

Minus: Tv unit was broken in my seat.

Plus: The extra legroom in the Classic Package Seats.

Minus: The snacks where a little on the dull tasteless side.

Plus: Yes, it was comfortable and they r nice.

Minus: Ummmm delayed both flights were delayed, it was annoying

Plus: The price is affordable

Plus: I liked the food

Minus: My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me. The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart). I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.

Plus: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.

Minus: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!

Plus: The price

Minus: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Minus: Even the layover was good. Seeing the northern lights from.the plane was spectacular

Plus: Professional crew. Good simple check in.

Minus: Nothing.

Plus: The socks offered in business were comfortable and nice looking. The red wine was good.

Minus: The food was just average and the seat not too comfortable

Plus: The plane size & comfort was excellent. The staff were very friendly

Minus: N/A

Minus: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Plus: Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful

Minus: TAP being on time and giving a reason why the flight was late

Plus: It was Okay

Minus: I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-

Plus: Food is not really included and the seat DONT recline. But the crew were great and boarding was easy

Minus: More food , comfortable seats

Plus: Food

Minus: I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!

Plus: Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end.

Minus: No food and no entertainment during the flight (which makes it similar to low cost flights).

Plus: Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice.

Plus: The seats were comfy and the pilots were skilled, food was average.

Minus: The handles in between the seats could've been better by being able to be completely raised.

Plus: Of all the flights I checked this was the most convenient in timely manner and comfortable.

Minus: Movie options.

Plus: Crewwere polite and competent. Seats felt a little cramped.

Plus: The crew was fabulous. Very helpful and upbeat!

Minus: The food wasn’t very good.

Plus: Crew amazing yes. Seat comfortable.

Minus: None for now!

Plus: The crew was super friendly and amazing at an incredibly tough and tense time due to the Coronavirus outbreak. A very stressful and long flight was made a bit better and I truly thank you guys for that.

Plus: Very comfy seats.

Plus: I wasn't able to take the flight due to the first leg having been canceled.

Plus: We were able to leave the country quickly.

Minus: It was freezing on the plane.

Plus: Crew wonderful.N

Minus: None for now.

Minus: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Plus: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.

Minus: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.

Plus: The plane size & comfort was excellent. The staff were very friendly

Minus: N/A

Plus: Decent price for economy comfort seat, 4A.

Minus: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Minus: Could be better, say, like with Singapore Airlines..

Plus: Free movies

Minus: Free wifi. Better movie selection

Minus: I didn't like putting two family on different seats far from each other

Plus: Seat was comfortable, food was surprisingly good.

Minus: Nothing

Minus: Very nice crew and great food

Plus: The crew tried to be helpful but were equally frustrated with the ground crew.

Minus: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Plus: Muslim food

Plus: The crews were pretty great!

Minus: The regulating of the temperature.

Plus: I had a great seat and the crew was very helpful and nice! It went very smoothly, especially considering the circumstances, and we even got there early!

Minus: I accidentally put this in the wrong survey (the PNS-ATL) one but there was a lot of changing of gates and running around before the flight. I understand how hectic this whole situation is though so I don’t blame you all at all and everyone I talked to was very helpful. The app helped a lot too with figuring out where I needed to go

Plus: The crew was amazing. But there were to many people on the flight for what’s going on. There were middle seats sold and people were upset.

Plus: Delayed

Minus: There should not be a pay wall around the internet in today's day and age

Plus: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Minus: Move the drapes a few more inches back.

Plus: Fast boarding

Minus: Slow in refuelling, got us delayed for 40-

Plus: Perfect

Minus: Nothing. Flight was amazing

Plus: Almost everything, especially the crew.

Minus: Don’t feel like anything should be better to be honest

Plus: Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs.

Minus: I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era.

Plus: Good organization, good hygiene, polite crew.

Plus: Crew was very welcoming and nice

Minus: There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly.

Plus: They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag

Plus: cancelled this reservation long ago. Not sure why I'm getting this notification

Plus: There was an amazing variety of tv shows and movies. That is essential for long flights like ours was.

Minus: For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy.

Plus: The first part of the trip was cancelled without notice or help of any kind

Minus: Assistance from Delta

Plus: Nothing. It was cancelled and I received no notice. DL was not taking any calls (8 hr hold

Minus: Assistance from Delta. Not even their website was helpful

Plus: The food was great and the screw were nice and young .

Minus: The boarding process and charging 95 dollars for an extra bag is crazy.

Plus: The price was good. The staff really tried to help, but the restrictions from TAP headquarters made them effectively powerless

Minus: The flight was canceled last minute. TAPs phone support were not allowed to reschedule anyone on alternate carriers, but told me that the check in agents had that power. Meanwhile, the check in agents in Boston had been banned by TAP headquarters to rebook anyone on other carriers, and were unaware that the phone support were giving the passengers conflicting information. In the end I was automatically rebooked for a flight 72 hours later (not realistic for me...). I gave up and headed home from the airport after 2 hours. People who needed help with hotel bookings (not me luckily) most likely had to wait in line a lot longer than that

Minus: TAP doesn't understand the first thing about customer service.

Plus: Average friendliness of crew, paying for extra leg room seat is a must

Minus: Food with a taste, rather than dull

Plus: The entertainment was ok.

Minus: Everything else was terrible. From check-in to boarding to flight.

Plus: TAP is great to fly, friendly, safe and solid, nice crew

Plus: Much more comfortable than I expected. Attentive flight attendants.

Minus: After flying cheapi airlines, norhing. It was a great experience.

Minus: Customer service from the crew, it could be nicer and better attitude and more positive.

Plus: Amazing crew

Minus: Food was ok. Seat was crowded. Everything else was excellent.

Plus: Sleeping.

Minus: 1 hour delay Duden to luggages!

Plus: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.

Minus: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.

Plus: New plane, great seating.

Minus: Food should be tastier and boarding should be more efficient and on time.

Plus: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Minus: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Plus: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Minus: When its rain we shouldn’t walk to the air plain

Plus: Almost everything, especially the crew.

Minus: Don’t feel like anything should be better to be honest

Minus: The food service on the 3 hour leg but we knew that ahead of time so...

Plus: The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful.

Minus: My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best.

Minus: TVs/outlets on my side and section of the plane were not working.

Plus: Good organization, good hygiene, polite crew.