Flyg till London City

Plus: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Minus: "Crew was not particularly friendly....almost downright rude at times"

Plus: "Everything"
Minus: "Checking, boarding, flighting"

Plus: "The crew was excellent, very good food, good entertainment"

Plus: "Fast boarding"
Minus: "The food is the worst there is"

Plus: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Minus: "A slight delay"

Plus: ";Flight attendants very attentive;"
Minus: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."

Plus: "Service and Aircraft B777"

Plus: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Minus: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."

Minus: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"

Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."

Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."

Plus: "All very comfortable"
Minus: "It was delayed"

Plus: "clean, very new plane friendly staff"
Minus: "delay"

Plus: "crew great smooth flight"
Minus: "no problem and happy crew."

Plus: "Seats were comfortable, food was ok."

Plus: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Minus: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."

Plus: "Kindness"

Plus: "Stewards were friendly; snacks were good"
Minus: "Nothing"

Plus: "Comfortable flight. The crew was very nice and amenities were fine."
Minus: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."

Plus: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"

Plus: "Quick and easy- no problems. We had drink service and a yummy croissant. Flights attendants were really nice and spoke great English."

Plus: "Swiss choclade"

Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"

Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."

Plus: "Fully reliable"

Minus: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."

Plus: "Swiss chocolate is always welcome!"
Minus: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."

Minus: "My seat did not recline and my tv did not work"

Plus: "A snack was actually served on board! With a beer if desired."
Minus: "Change of planes at gate produced some boarding confusion."

Plus: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."

Plus: "Nice staff"
Minus: "Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan."

Plus: "When we landed"
Minus: "Everything else..."

Plus: "I love everything. The aircraft was spacious and clean. The crew excellent and the food very good."
Minus: "I wouldn't say didn't like something but we had to wait 40 min over the time we were suppose to take off. And this is notbody s fault but it was ind of long..."

Plus: "On time and friendly service"
Minus: "Poor selection of films, cramped seats and mediocre dinner"

Plus: "Nice, clean and modern airplane with great service"

Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"

Plus: "easy check-in, fast boarding, one of the few airlines still offers free refreshments on board"
Minus: "not sure of where to queue for boarding for many people"

Plus: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Minus: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."

Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"

Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"

Plus: "zurich a great airport."
Minus: "cheese roll"

Minus: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."

Plus: "Very good service on board"
Minus: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"

Plus: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Minus: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."

Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"

Minus: "The flight was delayed that made the connection very tough."

Minus: "I had a tight connection in Zurich and a very lengthy trek to get to connecting flight. I wish Swiss Air had told me ahead of time that the flight would hold until I (and at least two other people) got there, instead of of having us run like crazy in an effort to make the flight. Connection time was way too tight."

Plus: "Overall good value for the price paid. The service is great and friendly."
Minus: "The entertainment system needs some improvement and upgrade."

Plus: "Crew member Tania Galic was very helpful"

Minus: "Beef main course overcooked and dry."

Plus: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Minus: "Nothing"

Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."

Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."

Plus: "Smooth and easy flight"
Minus: "Food and drinks served late"

Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"

Minus: "Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine"

Plus: "Crew was the best ever."
Minus: "Space is always an issue on super Kong flights, so any improvement for these 11 hour flights would be great. A place to stretch somewhere?"

Minus: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."

Plus: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Minus: "for that flight really nothing - great."

Minus: "Dem måste ändra tiden"

Minus: "Flyg stå still gör an och half timma I Frankfurt"

Plus: "it was great the crew was very friendly and the food was also good to my surprise definitely fly Lufthansa again"
Minus: "the seating is small there is not much room without touching the other person it is so small the one has a hard time to eat"

Plus: "Crew was so attentive and helpful. Very courteous and friendly. Had great experience."
Minus: "Head rest on Seats tilts slightly forward making long flight uncomfortable"

Plus: "Everything!"
Minus: "What’s not to love?"

Plus: "Lufthansa is great to fly with!"

Plus: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Minus: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."

Plus: "Great food, great service. Crew was very nice."
Minus: "The video screen at my seat was malfunctioning."

Minus: "The TV sound didn’t work too well. Excellent staff Ms Maria Was very gracious."

Minus: "I was rebooked onto LU 1203 from Basel to Frankfurt from LU 1201 without notification. Probably because Flight LU 426"

Minus: "Didn’t like the breakfast at all"

Plus: "service was very good,"

Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"

Minus: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"

Plus: "Good pilots as usual new plane great service clean"
Minus: "Food could always get improvements"

Minus: "2 hours delay on a 1 hour flight."

Plus: "very professional cabin crew"
Minus: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."

Plus: "My flight from Budapest took off hour later then scheduled. We landed in Munich only ten minutes before the international flight's take off to San Francisco. Upon the Munich landing, eight of us were escorted on a special bus, with a special pass controll and on special routs to make sure we get on the plane on time. Our laggage managed to get on the same plane as well. Thank you Lufthansa!"

Plus: "Everything"

Plus: "The app made it so easy. It is like your personal assistant with you telling you about your trip. No delays no major issues. I also liked the seats."

Plus: "The honesty of the staff and the constant updates"
Minus: "Flight was delayed and overall the flight wasn't comfortable."

Plus: "They welcome you on the plane."
Minus: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"

Plus: "The cameras on the outside of the plan are fantastic!"

Plus: "No entertailment because of the short flight, but free beer or wine was nice and a sandwich!"

Minus: "Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin."

Minus: "They misplaced my oversized luggage even after I paid the overpriced $100 fee (87 euro cash only) for a 2nd checked bag. It was not defined by weight or size, but a straight fee of $100 for any kind of extra bag"

Plus: "The Quietness of the trip. Enough to sleep."
Minus: "There is no possibility for me ti eat. I have a sugerless diet without any aotmeel, rice, corne and other wheat. Just almendraflour is allowed and cooked vegetables and fruit and chicken and fish. I always have huge difficulties in flying intercontinental."

Minus: "The flight didn't have any screen and The kids got bored. And made noise at the plain"

Plus: "Excellent service with pleasant, efficient staff. Special vegetarian diet needs met."

Plus: "Meals and service"
Minus: "Cramped seats"

Minus: "Entertainment center was not working properly. Had to be rebooted twice."

Plus: "I don't like anything"
Minus: "I don't like food crew members Bad odour flight"

Plus: "Handy baggage check-in at Airport's Railroad Station. Decent meal, drink selection, and even warm towelettes in Economy."

Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"

Plus: "very good service overall Gothenburg airport is great"
Minus: "such early flight!"

Plus: "Selection of movies in the entertainment section. Food"

Plus: "Crew were nice, helpful, and professional. Seat was comfortable."
Minus: "There was a lot of noise during all the flight; people were talking loudly and kids were crying all the time. The online entertainment system was not practical at all and it does not replace a 10" physical screen in the seat."

Plus: "Lufthansa gets kudos for excellent food and abroad variety of entertainment options. Also, if you check in online soon after the site opens (about 23 hours before takeoff), you can select your seat from among those available at no extra cost, which is nice."
Minus: "The crew announcements in English were hard to hear or understand on this particular flight, although I did not have that problem on the outgoing flight (also Lufthansa."

Plus: "The plan and crew were great"
Minus: "Our bags didnt even leave Detroit and the Spainish bag handling company was horrible. Didnt have luggage for 3 days in Spain. Our bags on the way back didnt make the connection. Whats the deal."

Minus: "Planet var trasigt"

Plus: "Yes, Very good"

Minus: "Allow business passenger to use front bathroom."

Plus: "Perfect"
Minus: "Nothing. Flight was amazing"

Minus: "Klm is the best, even on a 40min they served small breakfast."

Minus: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Plus: "Crew good and seat OK but not exceptional for business class"
Minus: "Food was average - main course could have been better. Range of movies ok but not great"

Plus: "Everything works and quick to get to destination."

Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"

Plus: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Plus: "The crew was pleasant"
Minus: "Baggage checkin & flight boarding was slow & disorganized."

Plus: "The aircraft"
Minus: "No overbooking next time!"

Minus: "KLM crew exceed our expectations"

Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Minus: "Don’t be late"

Plus: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Plus: "Seat was comfy and spacious for economy class"
Minus: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Minus: "Head support for 6 feet plus people on seats would be good"

Plus: "Good for both."
Minus: "Bigger seats."

Plus: "Crew was ok."
Minus: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Plus: "Food, entertainment and crew was exceptionally friendly."
Minus: "Seats not great for such a long flight."

Plus: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."

Plus: "Cabin facilities"
Minus: "They didn’t bring one of my bags"

Plus: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Minus: "Not having to walk outside in Edinbur4gh to board the flight."

Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"

Plus: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Minus: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Plus: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Minus: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Plus: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Minus: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Minus: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Plus: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Minus: "wasn't able to take the flight since I missed it"

Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"

Plus: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Minus: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Plus: "Great food"
Minus: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Plus: "Food was excellent, frequent and filling"
Minus: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Plus: "Excellent very good"
Minus: "Everting so good ex"

Plus: "Very friendly service!"

Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Plus: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Minus: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Plus: "Helpful and smiling cabin crew."

Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."

Plus: "The flight attendants could not do enough for you."
Minus: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Plus: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Minus: "Nothing!"

Plus: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Minus: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"

Plus: "No chargers or tv on planes"
Minus: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Plus: "It was a short flight so it was O.K."
Minus: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Plus: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Minus: "My screen was not working"

Plus: "We had an excellent flight! The crew of flight attendants were great! The food was delicious! The flight arrived to Budapest 30 minutes early! What more could anyone ask for? Perfect! Thank you LOT Polish Airlines!"

Plus: "LOT kept seating set up for comfort of all passengers."

Minus: "Landed at the wrong airport. No compensation from the airline"

Plus: "Crew was nice."
Minus: "Seat not so comfortable."

Plus: "Everything on time and as scheduled. Bag were delivered in good condition."

Plus: "good entertainment choices"
Minus: "my pre-arranged seat was changed without notice."

Minus: "After purchasing two tickets we had to sit in different places on the plane, one is all the way in the front, other all the way in the back"

Plus: "There was in-flight entertainment. The flight was cheap."
Minus: "The food was the worst I have had in 12 years of EU-Asia flights. They missed two connections, causing over 11 hours of delay and arrived at a different airport. We had to spend 4 hours with visa procedures and rechecking luggage in Beijing without staff assistance. Deplorable."

Plus: "It was ok."

Plus: "The crew was disappointing."
Minus: "I had to beg for a blanket, and other basic service."

Plus: "I had no issues at all. Checkin was easy and friendly. I had payed for my checked bag online. Boarding was simple and LOT held the flight about 5 minutes so that some connecting passengers could make it. Service onboard was friendly and efficient."
Minus: "Honestly, everything was just fine. Security at Warsaw is a disaster and a nightmare so give yourself a good amount of time. It took 30+ minutes for me to clear and there were only 8 people ahead of me."

Plus: "The aircraft, specially the seats, the crew, the pilot and the service during the whole flight"
Minus: "N/A"

Minus: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."

Minus: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."

Minus: "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."

Plus: "The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged."
Minus: "The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water."

Plus: "Modern new plane, efficient plane crew"
Minus: "Chaotic boarding, seats have very little support, no food or entertainment"

Plus: "Cheap for my August flight, possibility to make a long layover in Warsaw to visit the city. Food was good"
Minus: "Seat cushion was thick and hard. First time I had to use a folded blanket to make a plushy seat for a 11 hours flight between LA and WAW."

Plus: "Nothing"
Minus: "The flight was 2 hours late and the gate staff was with zero information. And then - we started to board finally and I had no seat! I had paid in advance for two seats next to each other for myself and my boyfriend and they moved me to another seat and then said to bad, complain to polish airlines! We were sitting there for 2 hours and they couldn’t come and tell us they were moving me, they just separated us and said too bad?"

Plus: "Sparkling water"
Minus: "LOT lost my bag!!!"

Plus: "Good service good food ever think in the time"

Plus: "Friendliness"

Plus: "Plane is comfortable"
Minus: "Crew is not very friendly. Security personnel downright rude"

Minus: "When boarding the crew wasn't inviting they were acting like they did not care at all about the people no smile no hi whatsoever. When I addressed one crew member he was not only occupied watching something in his phone but responded plain rudely to me. Its quite obvious that on the airplane the crew is working. Ukrainian airlines was offering the same trip cheaper but I decided to take LOT. Also I was surprised that I had to pay my luggage in my fly back. Next time I'll try Ukrainian airlines"

Plus: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Minus: "In-flight entertainment offered a very conventional set of movies from which to select."

Plus: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Minus: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"

Plus: "Getting off at the end"
Minus: "Food, seats, no entertainment the worse business class in the industry. Boarding was also a mess. Absolutely no redeeming features."

Minus: "old aircraft enterrainment system didnt work food tray broken in many seats"

Plus: "What a joke, I’ll never use LOT AGAIN"
Minus: "My flight from the original destination was 15 min late and they left me stranded in Warsaw."

Plus: "nice clean aircraft"
Minus: "they did to run late and lost my bags on both occasions i flew with them."

Plus: "Flight was on time, the crew was very pleasant. No complaints"

Minus: "Long and hot wait in the transfer bus (you have to take a shuttle to the gate."

Plus: "I am an oriental origin and the food that was served was not appealing. But, it was ok."
Minus: "It did not have vegetable, almost none."

Plus: "Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination."
Minus: "There were not many flights available so we had to stop in Stokholm and then fly to Oslo."

Minus: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."

Plus: "Nothing"

Minus: "Cheap airline that is priced like a major airline. They charge for checked in luggage on flights between different EU countries. Major airlines don't do that, so check the fine print before purchasing."

Plus: "On time"

Plus: "Nothing"
Minus: "The flight and the food All complete horror"

Plus: "Their online boarding passes failed to work at TSA. Instead of apologizing for the issue, they refused to give us paper passes so we missed the flight."

Plus: "Nice new plane (Dreamliner) with a lot of overhead space for hand luggage."
Minus: "There is less leg room than on other international carriers. I am tall and found it quite uncomfortable. I was also surprised by how bad the food was - worst airline food I have ever had on both trips. Sadly, also the most unfriendly air crew as well. Also, unlike international flights with Air Canada, you have to pay for alcohol (though the prices are pretty good)."

Plus: "Service, food, entertainment were of good quality"
Minus: "Flight was delayed 40 min; after landing the plane was sitting on the field forever; during descent, my ears started aching, and I think I got some kind of vestibular system damage, possibly from an overly fast descent. Not good."

Plus: "Excellent flight"

Minus: "the plane was 45 min late"

Plus: "I guess the plane could have been cancelled, so I should be happy with that."
Minus: "Both planes were late taking off. My wife and I both checked our backpacks, her's made it, mine did not. If my bag comes in they will not deliver it unless someone is there to sign for it. That doesn't work well as we are on vacation and have plans/appointments to be out all day. I'm not sure if I'll ever see my bag again. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."

Plus: "The food and service was very good."
Minus: "The seating arrangement. Unless you have an isle seat,you have to climb over someone to get to the isle."

Plus: "The flight is very short"

Plus: "I only liked that I got to watch a few movies to kill the worst experience I had !"
Minus: "I didn't like that I got no food I asked for a water bottle never got it! I was hungry the entire flight I was only lucky to be close to the bathroom"

Plus: "We arrived safely and the flight was smooth."
Minus: "At check in there was a technical issue regarding a charge that required a manager to resolve. Unfortunately, the airline was so understaffed that it took an hour before a manager was available to help out. Meanwhile, we were sent from place to place to wait for the manager. He solved the problem in one minute."