Flyg till Milano-Linate

Plus: Great crew n comfort.

Plus: service and timing were great

Plus: All seats were very comfortable and spots where I can view everything and crew were awesome.

Minus: Local travelers should be offered even water.

Minus: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Minus: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Plus: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.

Minus: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.

Plus: The crew reacted good to the change of plane

Minus: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience

Plus: Brussels airport clearance was quite efficient

Minus: Better instructions at the airport

Plus: They hand out wine like it's candy

Minus: Also, they hand out wine like it's candy - be careful!

Plus: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Minus: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Plus: The crew was friendly and willing to serve.

Minus: Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats.

Plus: Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants.

Minus: Honestly can’t think of anything!!

Plus: Flight attendants were nice

Minus: Food quality

Minus: Boarding was awful

Minus: The entertainment choices needs updates and more varieties I believe.

Plus: Great crew n comfort.

Minus: Boarding was awful

Minus: Brussels Airlines skruvar upp värmen på bastu-nivå... varje gång. Helt galet :(

Plus: Good seats

Minus: Boarding process and Entertainment options. Availability of Snacks would also been good

Plus: Everything was good except the long layover

Minus: Shorter layover

Plus: Decent price for economy comfort seat, 4A.

Minus: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Plus: Everything works and quick to get to destination.

Plus: Muslim food

Plus: Pleasant crew. Appropriate and efficiently served snack.

Minus: Boarding and disembarkation were slow.

Plus: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).

Minus: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.

Plus: Smooth flying so got some sleep

Minus: Clearer back-to-front boarding process

Plus: Yes

Plus: All seats were very comfortable and spots where I can view everything and crew were awesome.

Minus: Local travelers should be offered even water.

Plus: How great everyone was and smooth sailing.

Minus: Made sure the flight was not over booked.

Plus: I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature.

Minus: The seat could have been much better as far as reclining and space. Overall I loved the flight.

Minus: I not get to go my flight, I couldn't get reimbursement

Plus: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.

Minus: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.

Minus: The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight.

Minus: The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!

Minus: All god nice flight crew helpful. A well organized flight just what you would expect from a German airline

Plus: They were very nice! Always a smile, even after 10 hours with us!

Minus: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Minus: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Plus: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Minus: Flight was delayed, had to run to my next connection flight.

Plus: Crew were excellent

Minus: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Plus: Usual faultless KLM experience

Minus: Nothing.

Plus: too crowded , not organised enough

Minus: organisation

Plus: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).

Minus: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.

Plus: Smooth flying so got some sleep

Minus: Clearer back-to-front boarding process

Plus: Seats were comfortable. Entertainment system stopped working part way through

Minus: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Plus: The crew was OK, but nothing special.

Minus: Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :(

Minus: Delay in take off 45 min!!!!

Plus: n/a

Minus: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.

Plus: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.

Minus: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.

Plus: Good movie selection. Attentive crew.

Minus: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Plus: With my little boy the seats were so uncomfortable cause of the engine. But the rest was great.

Minus: Great crew this time.

Minus: Flight was delayed 40 minutes and arrived 2 hours later.

Plus: Very helpful crew. Quick boarding process.

Minus: Not much leg room, or space in seats.

Plus: The seat was quite comfortable, the crew was great, and the food was actually pretty good.

Minus: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.

Minus: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Minus: Free coffee

Minus: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Plus: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Minus: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Plus: Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it

Minus: I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions

Plus: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Minus: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Plus: Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew.

Minus: Nothing comes to mind. Keep up the good work.