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The location. the phone at the room did not work properly
Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again. N/A
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
location crazy crowded lobby!!!!
The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
Luxurious hotel and rooms.
everything is superb... from the location, the room , the food, the service no complain at all.
Ubicacion Todavia algunas partes en remodelacion
Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
nice and quiet. Great service the room is too small
Everything. It was perfect. Room was a little small but I can't complain for the price I paid.
Gorgeous hotel, but the staff was rude on multiple occasions. I am used to being treated like royalty when I spend this much on a room.
Service, rooms, location Nothing
Great employees with lovely attitudes
Location, housekeeping services, large room. Gym is spacious and it offers certain fitness activities to the guests, such as Pilates and Yoga. The blinds didn't close totally and allow some lighting into the room. Next day it was fixed with Velcro straps. The front desk assured me that I had a view to 5th Ave and it wasn't true. I saw the back of other buildings towards W 55 St. The gym is spacious but the machines are outdated and only for a certain group of muscles.
Friendly staff and traditional hotel
Great location. Fantastic bed. restaurant/café staff not very effective, engaging or helpful. however the remainder of the employees at the hotel were excellent.
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
The location of the Hotel. Very close to the shopping area and to Central park.
great location very expensive food
Good location near main atractions Yes, bad attention, lack of amenities.
The Library is a gem.....Outstanding food, service and ambiance
the location is great- staff helpful
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
The locationa and staff is great. The Hotel rooms are shabby
Very clean. Pretty decor. Friendly staff. Willing to meet needs when asked.
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
Large and renovated bathroom Bedroom small
Warm and friendly atmosphere
Location Old fashion very loud poor AC system
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
The windows in the room were frosted. No view, not even of the air shaft. The room was discounted and the advertisement said, 'Courtyard View', so expectations were low. But FROSTED WINDOWS at the PIERRE.....WTF. If I were the Pierre I would be embarrassed to sell that room. Save it as a spare, use it to comp. someone when you are sold out, but don't advertise it as a Courtyard View when rooms at Rikers' Island have a better view of a courtyard than cell block 412, at the Pierre. I cannot believe the Pierre needs my $500/night and would stoop to selling this room, which is so below their supposed standards. Get rid of the elevator escorts and you won't have to mislead people into an unsatisfying purchase. No more Taj, Pierre for this vacationer. The Essex House has worked fine in the past and will again in the future. HUGE disappointment.
The suite was beautiful and nicely appointed. Room was upgraded to suite due to my anniversary. They sent gratis champagne and cake which was waiting for us after dinner. We were on 4th floor and room was next to heating/AC machines. So long as you didn't look out the window, it was lovely. (I recognize I didn't pay for park view but street view but did end up with the single worst view room in the place.)
Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep. They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!
Personalen var mycket tillmötesgående. Läget vid Central Park och utsikten över parken från rummet. Ganska lyhört särskilt ut mot korridorer.
Försöker att alltid bo på detta hotell vid New York vistelse. Perfekt läge vid Central Park South, Park view rummen med fantastisk utsikt över Central Park och Upper West/Upper East side..
Very nice bed and very good service!
small hotel and very close to Central Park. service was impeccable no
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
Friendly and helpful staff, great location and comfortable rooms
Nice facilities and great location Hotel staff could be more helpful
The property is vintage upper East Side in design and service. The property appeared to be maintained extremely well and the staff was always attentive. The rooms were immaculate and very well maintained. The location is walking distance from both upper East side boutiques and restaurants as well as from midtown shopping, museums and people watching. Subway access is also very convenient. I would recommended this hotel to anyone looking for an old world luxury experience in the heart of vintage New York. I would also return without hesitation. No complains on this visit
Everyone was extremely helpful and the rooms were large and clean. The hotel is located on a side street, close to shopping but quiet. I would highly recommend this hotel. The prices in the hotel restaurant were extremely high. A cup of coffee was $10 and yogurt with granola and berries was $27. It was very good but this wasn't room service but actually in the restaurant.
have not heard any "no, it is not possible" no
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
The attentiveness of the staff and the location. The bed was a little uncomfortable.
The location was great!
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
The service at this hotel is the best we ever had.
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
great location and view on Central park
Everything - and especially Norman the Bartender - a great person. None.
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
Naturlig trevlig personal. Bra läge. Inga stolar el bord i rummet. Man skall vara beredd på att frukost endast är muffins, yogurt och kaffe.
Bra läge, bekvämt och rymligt rum. Personalen visste inte att vi bokat rummet, de skyllde på att booking.com ej meddelat dem det. Vi fick rum i alla fall, så det löste sig efter en tids väntan. Många av receptionspersonalen var ovanligt ouppmärksamma, talade i telefon samtidigt som de talade med närvarande kunder, man fick intryck av att det mesta var rörigt. Dålig frukost, bara söta bullar serverades.
Everything. The room was nice, the staff was outstanding Nothing. I intend to make it my go-to hotel for my overnights in the cityp
Great little hideaway in the heart of midtown.
The hotel is exotically sparse, elegant in its appointments, despite the unfinished sense of the rooms - you believe you are in a loft to be sure. Rooms need a luggage rack to place suitcases on, and the lighting in the bathroom was not informed by a woman.
The pictures don't do it justice. Great location. I had an incredible stay!
I found the staff to be extremely friendly and helpful - this gives such a good atmosphere. I would have wished that their coffee shop served tea - why not?
the showers are incredible, the staff are friendly/helpful, and the rooms are beautifully designed.
Decor and location The street was noisy at night (e.g. garbage collection) and windows didn't keep the noise out; air conditioning was blowing air straight on my head when sleeping
Excellent location for sightseeing,shopping and Central Park.
The hotel room was comfortable. The location was good. Someone through the valet service took our "toll money" out of our car. Not what we expected.
Impeccable service, superb location, quality amenities and good onsite food and drink We booked relatively short-notice, so per-night rate was pricey but equivalent to other similar nearby properties such as The Quin or The Warwick
Very good location and friendly helpful staff. Very comfortable beds Small bath, no counterspace. Our room faced the street and was very noisy from the outside traffic.
The relatively small size of the hotel. The high rate on the 30th and 31st December (500$+ , with the charges/tax)
Rymligt rum. Skön säng. Nej.
Rummets storlek var toppen! Väldigt tyst, blev aldrig störd av något( hade rummet mot gårdssidan). Väldigt vänlig personal.Bra läge, enkelt att ta sig runt i stan. Duschen skulle ha kunnat vara något modernare. Hotellbaren var inte så trevlig, väldigt skränig musik. Passade inte riktigt med hotellets image i övrigt.
Mycket stora rum, bra läge och bra service. Man kunde lämna bagage vid avresedag. Nej
The junior suite was nice. I had to request twice at the front desk that an engineer come to my room to check on noise in the walls. The engineer said that nothing could be done as it is the result of water going down the pipes. Thus, my sleep was disturbed multiple times in the evening. In addition, I requested to be moved which they could not and did not offer to move me to an equal or better suite.
Staff, location, quite clean. // Empleados serviciales, localizacion muy buena, bastante limpio. Still working on the refit. Air Conditioning very noisy. Very expensive breakfast as many other hoterls in ny. // Sigue en obras. El aire acondicionado muy ruidoso. Desayuno carisimo como casi todos los hoteles de ny.
It was a very fun design for the hotel, and I really liked the modern/scandinavian look, especially the stone and glass bathrooms! The bed was surprisingly not as comfortable as I would expect from a hotel. It was a bit hard, and the sheets (especially the fitted one) a bit scratchy (though the comforter was very soft and nice!)
The staff is excellent. There are additional amenities including a bar, restaurant and nice seating area. The rooms are nice, but a bit dark. Would like softer towels.
the location, the bed, and espicially Pernel the shower
price was right, good location noisy, poor service, still under construction.
The hotel is in the last stages of intensive renovation, but the renovated rooms are up to modern luxury standards and any inconvenience that you might experience is more than compensated for by the really cheerful staff. The Opia restaurant, which is independently owned by French management is good quality and a it has buzzing, funky bar.
Very clean, very comfortable beds. Staff was very knowledgeable, friendly and accommodating. Will definitely be staying here again as the location is terrific. Subway is close by but it was an easy walk to museums and Central Park. Many great local restaurants and Whole Foods is a short walk away. I loved the "my pie" takeout around the corner.
work in progress in the hotel.
very comfortable beds and friendly staff Room service was not great - and there is no lounge /foyer area to meet and greet or to sit and have a coffee.
Clean, nice, older facility. Staff is very friendly. Small rooms. Bed not very comfortable and the showers need a door! I realize that's trendy, but it's too cold a breezy!!
Rooms comfortable, good amenities, friendly staff, well located Bed was not as hard as we like
the bed was very comfortable ,nice and quiet in hotel, room was very small,but got upgraded to a suite.noisy on second floor from trafic.receptrion area could be up graded.not close to time square.
Hi Guy's, I had a wonderful time the staff were so nice helpfull from the time we walked in to the hotel It was a big treat for my daughter 11years and me Can't wait to go back x Hazel
The staff is always amazing!
The staff was awesome,the epidemy of good service, kind and helpful. The room clean and organized. The AC could have been cooler, but slept great. I forgot my charger and called back to see if they had found it, they held it for me and I picked it up with my bag a couple of hours later.
I loved the location. There was a lot to see in walking distance. The room service was great and the walk in shower was nice. The room was a bit small. There were a few holes in the wall above the TV, which were a bit of an eye sore. Parking was listed as an amenity when in reality you go park your own car somewhere on the side of the street.
The air condition was switched off because it was winter, resulting in extremely overheated rooms without any possibility of cooling. The staff offered a ventilator which was broken. Never will I ever go there again.
That we all fit very well and locatinon is grate Tus restaurant is not very good, Is expensive, has bad service, and has no god food
our room was amazing! and a great location. you need to pay for wi-fi
Liked overall feel. Location great. Our room was very quiet as promised. Owner needs to invest in climate control system. AC not available during 70 degree days. Staff was very helpful and provided fans but this hotel would be so much better with modern a/c. Would love to recommend but that's a problem.
Large room, comfortable bed, convenient location, pleasant and helpful staff