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Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
well designed, efficient and a good price.
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
Clean, good location Not enough elevators, pretty loud at night
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
In a city where 3 star hotels are above $250 per night, POD 39 rises at a fenominal location, with modern clean and fresh look at a fraction of the price.... Staff is excellent and the rooms are small- cruise ship size, but that's a great compromise for the bvenefits you get... HVAC system was great and the shower is the best ever.... Some of the electrical outlets didnt work and could not be fixed..
Location Everything other than location
Very comfortable, cozy bed, with quality mattress and bedding. Great location. Speedy, polite left-luggage service. Way too intimate a space for two people unless you're really, really close. And even then you better not be claustrophobic or have a lot of stuff. You could practically touch all four walls standing in the middle of the room. The bathroom has a not-sealed or soundproof, sliding frosted glass door, like a shower, with no privacy whatsoever. Snotty eye-rolling wenches with attitude at the front desk on check-in, but extremely nice gentleman at check-out almost made up for it.
It's located near major attractions and it's the room assigned to my family and myself is a good size room. That it did not include continental breakfast
Extremely small rooms. Loud air conditioner. Needs work
Gorgeous lobby and exterior. Fantastic location. Tiny room, lower grade bath & shower items...didn't feel like I'd get great customer service from the room experience.
We stay only for 1night and it was great, location is incredibleand the hotel staff was so nice and helpful with is. The only problem it was the charge for the wifi I never use, its too expensive. Everything else was so nice and perfect. I could said that if I go again to the city and decide to stay in a hotel probably The Roosevelt will be an option.... WIFI charge of $16.00 that I jever use....
The Lobby was beautiful! Tiny room for the price and rather gloomy
Nothing Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
In general the staff was nice and accommodating. In particular the concierge named Aisha (spelling?) was extremely kind and helpful. The room was clean, and got the job done. I would stay here again as it was a great value and location. My 'Cosy Queen' was pretty small. If I had another person sharing the room, it would have definitely been too small. But for myself it was fine, but not for the clastrophobic!
Front desk staff.
Good location, nice lobby, Good complimentary toiletries Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly. Excessive noise from external sources
The bed was very comfortable. Yes I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
Hotellet ligger mycket centralt nära shopping, kommunikationer, restauranger, sevärdheter, teatrar, museer ja allt. Det är ett mycket prisvärt hotell, med som sagt var ett toppläge. Man får mycket för pengarna.
Funktionellt och praktiskt med bra läge midtown NY. Inget särskilt.
Det mesta var väldigt bra. Fick fel rum från början, men kompenserades med två frukostbiljetter. Rummet större än de flesta i NYC. Dyrt internet, halvslarvig städning.
Hjälpsam personal i reception. Negativt att det kostar nästan 14 dollar per dag att nyttja WIFI, drog ner helhetsintrycket till ett lågt betyg.
Bra läge, bra pris, rymliga rum. Rummet hade inte den utrustning som utlovats, t ex matsplats. Pentryt saknade helt porslin och bestick. Fanns ingen ledig plats för egen mat i kylen som var full med minibardryck. Långsamma hissar.
Great central location immediately adjacent to Grand Central Terminal. Staff were very police and the rooms and common areas were clean. Would definitely stay again and recommend to others.
Perfect location if you need to get in and out using Grand Central Station. Friendly staff - very accomodating in finding the right room/bed solution for me and my teenage son. Very clean. Great bed. Very hot, especially on upper floors - hot air rises! Kind of enjoyed the heat though!
Convenience and staff worked hard to meet all our needs Convenience to Grand Central Station and restaurant in hotel providing all 3 meals
The hotel staff was very guest friendly. I arrived by flight in the morning and thought to check my bags and went out for several hours. The lady staff was so nice. She told me there was room and checked me in the the morning!
Location Not a 4 star on any measure
Room and bathroom was very clean. Great staff. The internet TV did not work properly. There was no iron and ironing board in the room - you had to go to a common area to grab one. Strange.
This guest did not leave comments about this hotel.
Location and staff Room size
Great room and the 27th floor terrace was amazing! Our tv was not working.
Very compact but plenty adequate and very clean. Floor layout interesting. Filtered water available. Great location
Location is great- close to grand central station and to to many attractions. The bed was disappointing. I could feel the springs on the mattress, it is either very old, or poor quality, or both. I moved to the side closest to the wall and it helped.
Bra läge nära Grand central station och subway. Stort bra rum med breda sköna sängar. Ingen internetterminal för gästerna, endast wi fi. Ingen frukost. Ingen lounge/bar.
Bra läge nära Grand Central station Hissar upptagna under städningen på morgonen
Bra läge med. Trevlig och hjälpsam personal. Allt funkar. Dörrarna i korridoren skulle kunna vara mer ljudisolerande samma gäller fönstrena mot gatan.
jättebra läge och stora rum. Ganska lyhört och lite jobbigt med heltäckningsmattor överallt
Bemötande I reception och av övrig personal. Centralt beläget. Sängar var bra. Saknade stolar och ett bord att sitta vid. är fundersam om att hotellet kan ha dragit mitt VISA-kort två gånger.
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
only bad thing was the small rooms other than that it was good
FYI the rooms are real real small. Didn't bother me.
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
Easy access to Grand Central and in the heart of NYC.
Hotel stay was right on point after a long day thanks
Near to Grand Central Roadside noise was too loud
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
Läget var utmärkt nära Union Square där flera tunnelbanor går till Times Square och nedåt Manhattan. Rummet var rent och snyggt och sängarna var sköna.
Stort rum med sköna sängar. Perfekt läge. Vänlig personal.
Trevlig och serviceinritkad personal som var trevlig och tog väl hand om sina gäster. Hotellet passade mig alldeles utmärkt
A lot of street noise and elevator noise from my room Are there any Whitehouse options?
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
We thought the place was clean and a good value for the money spent. It was an excellent location. Room was small but we expected that in NYC.
Everything works. Very efficient use of space. Nice restaurant downs stairs. GREAT location across the street from GCT. No front desk to speak of. Off putting at first, but it works well.
The 27th floor lounge
Hotel was excellent! Everyone was very friendly and helpful. The room was very nice and clean with very comfortable bed. Very close to the sites. 10 minute walk from Rockefeller, 20 minute to Time Square. Very safe area, would definitely recommend.
Great location! Hotel was within walking distance of pretty much everything! Staff was extremely friendly & accomodating. when in NY again for fun, this would be the first place I would look to book. Not overpriced but still seemed like a luxury stay. Thanks Marriott! Nothing. the stay was amazing
Service, service, service! What a welcome surprise, a hotel with carrying employees! Bravo! Room would have been too small for 2 people but it was fine for 1
Location was excellent - great for for shopping in midtown. Staff was very helpful and customer-oriented. Room was on the small side but well laid out. Hotel restaurant has live music concerts.
Common areas were nice! Restaurant was very nice and elegant. The staff was exceptionally friendly and truly helpful. Shower needs improvement and even repair. Besides the shower, bathroom was very good for NYC. Bed was very soft and pillows were mediocre.
Larger room, bathroom large enough, shower worked well, friendly accommodating.staff. Later checkout time, shouldn't charge for computer access.
We traveled to NYC to watch a friend run in the NYC Marathon. The Kitano was walking distance to Grand Central Station. The staff was pleasant and very helpful. We asked to store or bags, because we arrived several hours early. They were able to have a room available for us within 10 minutes. The room was great. We would definitely stay again and recommend it without any reservation.
service was outstanding!!
We really enjoyed the Kitano Hotel. We went as a family to enjoy a weekend there but I used to be a travel agent and this is the perfect location for a business trip to New York depending on where your office is. It's at the corner of Park and E. 38th. We got it through Kayak and simply picked it for price and location. It ended up being the perfect hotel for us. It's located very close to Grand Central Station and therefore easy train access to the rest of Manhattan but it's location also lended itself to walking. There are a few nice restaurants in that area that we enjoyed walking to and, of course, a Starbucks just a little over a block away. The hotel is basic in what it offers but what it does offer is nice. We ate lunch at one of its restaurants and it was very good food and the entire staff was very friendly and accommodating. We didn't eat there for dinner but we heard pleasant music coming from one of their restaurants as we walked out one night. The rooms are small and rather basic but that's all we needed for our purposes. We don't spend time in our hotel when we are in a city like New York so it all worked out. The beds are surprisingly comfortable and the bathroom was nice. Overall I'd highly recommend this hotel to anyone going to Manhattan for family or business travel. It was all great and we'd stay there again. Frankly we loved this hotel but the rooms were a little small. If you need room to spread out you'd need to go elsewhere. We had two adults and an adult "kid" and we found it just fine for our purposes though so this was not a problem for us at all.
Terrific location. Guest Services were very helpful. Housekeeping was not up to par with rest of hotel features and services.
The staff on all levels were extremely pleasant and helpful. The hotel is centrally located so we were able to walk to most of our destinations. The rooms were very clean and the amenities were very nice and upscale. Highly recommend! I didn't stay long enough to try the restaurant in the hotel. I want to book another visit soon or at least try to visit the restaurant on a future visit, even if I can't stay at the Kitano!
Rooms and staff were excellent! Front desk, bar, concierge and bell men. Very very helpful to me when I hurt my ankle. Heard cleaning staff complaining in the hall, they didn't care who heard them.
Service was exremely pleasant and accommodating. Room was the smallest room I have ever stayed in. There was no room to put suitcases, no drawers for clothes, insufficient room for toiletries, not even a box of tissues. TV wall mouint was broken so huge TV took up entire desk. TV did not work properly, either. Mattress was worn out and sagging. Room was generally down at the heels.
The staff is excellent-helpful and friendly. The rooms are very comfortable. Very good bar. A small annoyance--all of the housekeeping paraphernalia (carts, towels, etc) was stored right outside my room. No noise or anything, just a bit unsightly.
The staff are excellent. They make every effort to ensure that you are welcomed and enjoy your stay.
The staff was excellent! The location of the hotel was great and the room was incredibly clean and comfortable. nothing.
The staff was pleasant and helpful. The room and bathroom were small. no place to put the suitcases. also one elevator did not work for over 2 days and we did not have water for 12 hours.
The staff was so nice and went above and beyond to be as helpful as they could. Mario was a wonderful door man that was able to compensate the trouble we had with our door. Chris and Danny helped my mom and I get metro cards so we could use the subway to travel around the city. Danny physically walked us to the train station to show us where to buy the metro cards. We had issues with the door to our room the entire stay, the key card wouldn't work after ten minutes of being programmed.
the amount of space of the room and the modern decor there wasnt 24 hr room service and the menu was rather lacking in choices. Also didn't like the reception and lobby area...it was to open and no place to sit and relax
This guest did not leave comments about this hotel.
Complimentary wine hours and coffee in the am. Also free minibar soda and water!
This guest did not leave comments about this hotel.
The location is good. The hotel is nowhere near as it is advertised 4 1/2 stars. It is a 2 1/2 to 3 stars at best. Furniture is old. Terrace rooms not worth the extra money at all. View of an office building directly across. No way should this room be a The reception desk upon entering the lobby looks like a construction zone. It's a 2 1/2 - 3 stars at best. The desk the receptionists use looks like something they picked up at a garage sale. The rooms are so dated the wood floors are worn out.
Perfect Midtown Location. Ultra modern, comfortable accommodations. It was great for a short stay, but for a longer stay, didn't have much area to store clothes.
Cleanliness, size of room, bathroom was exceptional, location was great, staff was great, wine on check in was great The bed did not have a sheet, which was odd and made me think of sanitary issues from prior guests.
Great location, with free wine at happy hour . Room was largest and nicest I've ever had in Manhattan. Shortly after returning home I realized I was covered in bedbug bites. I contacted the hotel and they say they checked the room and found no evidence. Still, I was affected for over 2 weeks with terrible itching and discomfort.
Good deal in a great location. Tired - in definite need of a refresh. The small, supposedly chic lobby area, overwhelmed by surrounding non-guest revenue, gets old for residents very quickly.
Best hotel experience ever! Very sleek, staff was fantastic!
This guest did not leave comments about this hotel.
The staff is knowledgeable and kind. Helpful all the time. The decorations and rooms are spacious and elegant. Clearly a top-tier hotel. Everything was perfect.
Har varit i New York flera gånger men aldrig bott på ett sådant bra hotell. Extremt trevlig personal, fina rum och perfekt läge i förhållande till allt jag ville se och göra. Ett stort plus för sängen som var den skönaste jag någonsin sovit i. Har inga klagaomål.
Mycket trevlig hotell, perfekt läge för en weekend i NY. Härlig frukost.