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Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
It was my first trip to New York. I was really impressed by the staffs and everyone at Pod 39. Very efficient and valuable hotel in New York. The location is very convenience. The hotel room was comfortable for one person or two people. I'm surprised of how clean the room was. The hotel maintain the cleanliness very well. Very reasonable prices. I wish they had a small fridge.
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
Sure the room was tight but the bed was comfortable and everything worked fine in the bathroom. The location is wonderful and so is the value. I will return. Bed was very comfortable and the bathroom facilities very good
Location Everything other than location
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
It has everything you could need in a compact package! Great location! If it had a mini fridge and microwave it would be the best place to stay in NYC for the money!
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
Personlen var hjälpsam och tillmötesgående och läget är utmärkt. Hotellet kändes dock slitet och i behov av restaurering. Städningen av rummen lämnade en del övrigt att önska och sammantaget tycker jag inte att detta varett prisvärt alternativ. Hotell i NY är dyra men det går definitivt att hitta trevligare och personligare hotell med samma läge och till samma pris. Rummet kändes ofräscht- lakanen luktade surt, det var mycket damm på möblerna och badrummet var slitet och i behov av en rejäl upprustning.
Snabb incheckning, centralt läge Dåligt utbud på serveringar, hutlöst dyr frukost
Hotellet är fräscht och ligger väldigt centralt till allt du vill göra på Manhattan.
At rummet var rent och aircon verkade. PRiset.fortfarande dyrtt men.lagom.jämnfort med andra. Fitnisscenter. LIvet och ockaj. frukost ska.var en del av priset og til en bättre kvalitet. Fruktsallad är väl det positive! FAst en pris.på 15 dollar betalas kommer extra som JUs och.espresso! Kafét.inget bra smakför en nordEuropä! RUmmet haded en konstig lukt at klor och fukt.
Nära till det flesta sevärdheter Litet rum för mycket pengar, ett täcke i dubbelsäng :( För det priset får man frukost på alla hotell världen runt, har själv besökt 13 länder bara i år.
Det mesta var väldigt bra. Fick fel rum från början, men kompenserades med två frukostbiljetter. Rummet större än de flesta i NYC. Dyrt internet, halvslarvig städning.
Hjälpsam personal i reception. Negativt att det kostar nästan 14 dollar per dag att nyttja WIFI, drog ner helhetsintrycket till ett lågt betyg.
Hotellet ligger mycket centralt nära shopping, kommunikationer, restauranger, sevärdheter, teatrar, museer ja allt. Det är ett mycket prisvärt hotell, med som sagt var ett toppläge. Man får mycket för pengarna.
Bra läge, bra pris, rymliga rum. Rummet hade inte den utrustning som utlovats, t ex matsplats. Pentryt saknade helt porslin och bestick. Fanns ingen ledig plats för egen mat i kylen som var full med minibardryck. Långsamma hissar.
Funktionellt och praktiskt med bra läge midtown NY. Inget särskilt.
Clean and modern bathroom, plenty of room for a nyc hotel room. The purified filtered water on every floor was amazing! The terrace was lovely.
Easy check in and check out - all on a computer. Nice staff, perfect location for business on the east side. My window was open the whole time and I couldn't figure out how to close it. The heating was VERY loud.
Bemötande I reception och av övrig personal. Centralt beläget. Sängar var bra. Saknade stolar och ett bord att sitta vid. är fundersam om att hotellet kan ha dragit mitt VISA-kort två gånger.
Bra läge med. Trevlig och hjälpsam personal. Allt funkar. Dörrarna i korridoren skulle kunna vara mer ljudisolerande samma gäller fönstrena mot gatan.
Bra läge nära Grand Central station Hissar upptagna under städningen på morgonen
Bra läge nära Grand central station och subway. Stort bra rum med breda sköna sängar. Ingen internetterminal för gästerna, endast wi fi. Ingen frukost. Ingen lounge/bar.
jättebra läge och stora rum. Ganska lyhört och lite jobbigt med heltäckningsmattor överallt
Rooms were large (for New York) and comfortable. Bathroom was large. Staff was friendly. Very close to Grand Central Terminal. Quiet at night. Food prices at Silverleaf were not posted and VERY high!
The staff was so nice and went above and beyond to be as helpful as they could. Mario was a wonderful door man that was able to compensate the trouble we had with our door. Chris and Danny helped my mom and I get metro cards so we could use the subway to travel around the city. Danny physically walked us to the train station to show us where to buy the metro cards. We had issues with the door to our room the entire stay, the key card wouldn't work after ten minutes of being programmed.
Enjoyed comfortable beds, coffe shop and evening wine that was complimentary. Stayed there with wife and two teenage children - bathroom was too small!
Easy to get to fom Laguardia. Room nice, clean , quiet, temperature control worked well, staff efficient and nice. Twenty min walk to Harold Squire, MSG, Penn Station, 5 min to Grand Central. Good value hotel.
The location was great. Walking distance to Grand Central Station. The bathroom was clean and the bed was really comfortable. The staff were friendly and the concierge was somewhat helpful. The first thing I noticed is that the staff were not dressed very neatly. As I struggled with my bags and getting into the lobby the doorman didn't help at all. Then when I got up to my floor I smelled a strange odor, almost like a skunk, and then in my room it smelled like mildew the entire time I was there. I had to spray my cologne all over the room so I wouldn't smell it when I was trying to fall asleep. The blanket on the bed looked dirty like it was covered in dog hair so I didn't even touch that and also everything felt sticky in the room. I also didn't receive a courtesy call to assure everything was ok with the room.
Great Staff, very good location for us. Were always cheerful from the front desk to front door and especially the service people. Would recommend outright with the exception of noise. Had very noisy neighbors next to us. Sound traveled easily through the walls. Traffic noise was also pretty apparent.
The location is great for anyone coming from Long Island. I really like knowing that Kimpton always welcomes pets. Fire alarm battery needed to be replaced. I ended up taking it out to make the beeping stop. I told the front desk, but they didn't seem bothered. The thermostat was held to the wall with tape. It came loose and the batteries did as well. I don't know if I received awards points or not, but I'm not sure I care. Kimpton wouldn't honor the lower price I found on hotels.com; so, I didn't book the room through them.
Location Good deals always have windows against next building with no view
The location and friendly staff
Staff was awesome and very accomodative Free Raid-The-Mini-Bar Card Rooms were tiny (even by NY standards) Hotel felt a bit claustrophobic in general
The staff was excellent. Small bathrooms. Phone system not working properly.
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
FYI the rooms are real real small. Didn't bother me.
Near to Grand Central Roadside noise was too loud
only bad thing was the small rooms other than that it was good
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Hotel stay was right on point after a long day thanks
We loved the comfort, location, staff helpfulness, cleanliness & smooth functioning.
Easy access to Grand Central and in the heart of NYC.
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
We thought the place was clean and a good value for the money spent. It was an excellent location. Room was small but we expected that in NYC.
The 27th floor lounge
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
A lot of street noise and elevator noise from my room Are there any Whitehouse options?
Everything works. Very efficient use of space. Nice restaurant downs stairs. GREAT location across the street from GCT. No front desk to speak of. Off putting at first, but it works well.
Mycket trevlig hotell, perfekt läge för en weekend i NY. Härlig frukost.
Har varit i New York flera gånger men aldrig bott på ett sådant bra hotell. Extremt trevlig personal, fina rum och perfekt läge i förhållande till allt jag ville se och göra. Ett stort plus för sängen som var den skönaste jag någonsin sovit i. Har inga klagaomål.
Historic property. They don't make them like this any more. Elevators were very slow and jam packed with people at peak hours. Also, there are lots of stairs in lobby making accessibility a challenge for disabled.
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
In general the staff was nice and accommodating. In particular the concierge named Aisha (spelling?) was extremely kind and helpful. The room was clean, and got the job done. I would stay here again as it was a great value and location. My 'Cosy Queen' was pretty small. If I had another person sharing the room, it would have definitely been too small. But for myself it was fine, but not for the clastrophobic!
Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly. Excessive noise from external sources
Extremely small rooms. Loud air conditioner. Needs work
The location for the cost is imcomparable. I will definitely put this on the list next time. Front desk and bar staff were not service oriented. Bar prices are... well... it's NYC.
Location was great Elevators were impossible. Had to wait upwards of 10-15 minutes for an elevator to reach the 10th floor, every single time we used them. Actually opted to take the stairs a few times to save time. Toilet in the room ran for almost 5 minutes after every flush. We were locked out of our room at 1130am, 30 minutes prior to checkout time. The "breakfast bar" in the hotel lobby had nothing but coffee and 2 bananas left at 10am, with no other options provided. We did not get a receipt at checkout, either, nor was one emailed to us. And lastly, we waited for almost 30 minutes for our car to be brought around at checkout because the driver was waiting for the doorman to call him to come around (which he did as soon as we came outside).
It's located near major attractions and it's the room assigned to my family and myself is a good size room. That it did not include continental breakfast
I liked the location and for the most part the room was clean and the bed was nice. I didn't like how most of the hotel was not updated and the valet service took a while.
The lobby is beautiful and the location is great. Upon arrival to an already expensive hotel, I was told I had to pay a MANDATORY fee for "free wifi and a 10% food voucher and gym use". I didn't want any of that, but was forced to pay anyway. I was woken up by housekeeping next door at 5:55am - no apology when I left at 6am because I couldn't sleep. The room was dusty and not very clean and I ended up taking the stairs from the 12th floor because the elevators were sloe, though those issues were nothing compared to the terrible hours and ridiculous fees. Do not stay here.
More dining, social areas
Checked in after a long flight from Australia at 11pm. Room was not made up and bathroom was disgusting. Went to receptionist who allocated us another room - same result. Demanded a refund, and went and checked in at the Westin. Very disappointed.
Trevlig och serviceinritkad personal som var trevlig och tog väl hand om sina gäster. Hotellet passade mig alldeles utmärkt
Läget var utmärkt nära Union Square där flera tunnelbanor går till Times Square och nedåt Manhattan. Rummet var rent och snyggt och sängarna var sköna.
Stort rum med sköna sängar. Perfekt läge. Vänlig personal.
service was outstanding!!
We really enjoyed the Kitano Hotel. We went as a family to enjoy a weekend there but I used to be a travel agent and this is the perfect location for a business trip to New York depending on where your office is. It's at the corner of Park and E. 38th. We got it through Kayak and simply picked it for price and location. It ended up being the perfect hotel for us. It's located very close to Grand Central Station and therefore easy train access to the rest of Manhattan but it's location also lended itself to walking. There are a few nice restaurants in that area that we enjoyed walking to and, of course, a Starbucks just a little over a block away. The hotel is basic in what it offers but what it does offer is nice. We ate lunch at one of its restaurants and it was very good food and the entire staff was very friendly and accommodating. We didn't eat there for dinner but we heard pleasant music coming from one of their restaurants as we walked out one night. The rooms are small and rather basic but that's all we needed for our purposes. We don't spend time in our hotel when we are in a city like New York so it all worked out. The beds are surprisingly comfortable and the bathroom was nice. Overall I'd highly recommend this hotel to anyone going to Manhattan for family or business travel. It was all great and we'd stay there again. Frankly we loved this hotel but the rooms were a little small. If you need room to spread out you'd need to go elsewhere. We had two adults and an adult "kid" and we found it just fine for our purposes though so this was not a problem for us at all.
Larger room, bathroom large enough, shower worked well, friendly accommodating.staff. Later checkout time, shouldn't charge for computer access.
Location was excellent - great for for shopping in midtown. Staff was very helpful and customer-oriented. Room was on the small side but well laid out. Hotel restaurant has live music concerts.
Terrific location. Guest Services were very helpful. Housekeeping was not up to par with rest of hotel features and services.
The staff on all levels were extremely pleasant and helpful. The hotel is centrally located so we were able to walk to most of our destinations. The rooms were very clean and the amenities were very nice and upscale. Highly recommend! I didn't stay long enough to try the restaurant in the hotel. I want to book another visit soon or at least try to visit the restaurant on a future visit, even if I can't stay at the Kitano!
Service, service, service! What a welcome surprise, a hotel with carrying employees! Bravo! Room would have been too small for 2 people but it was fine for 1
We traveled to NYC to watch a friend run in the NYC Marathon. The Kitano was walking distance to Grand Central Station. The staff was pleasant and very helpful. We asked to store or bags, because we arrived several hours early. They were able to have a room available for us within 10 minutes. The room was great. We would definitely stay again and recommend it without any reservation.
Common areas were nice! Restaurant was very nice and elegant. The staff was exceptionally friendly and truly helpful. Shower needs improvement and even repair. Besides the shower, bathroom was very good for NYC. Bed was very soft and pillows were mediocre.
Great suite, stylish and comfortable furnishings, and large, modern bathroom at fair price and good service. Environment conducive to business and tourism with family, privileged and quiet location, with all facilities. The view from the low level is not pretty, facing other buildings, but it does not bother. The restaurant does not have many choices, but is reasonably priced and a good last minute option. Anyway, around there are several alternatives to services and restaurants.
Great location! Hotel was within walking distance of pretty much everything! Staff was extremely friendly & accomodating. when in NY again for fun, this would be the first place I would look to book. Not overpriced but still seemed like a luxury stay. Thanks Marriott! Nothing. the stay was amazing
Hotel was excellent! Everyone was very friendly and helpful. The room was very nice and clean with very comfortable bed. Very close to the sites. 10 minute walk from Rockefeller, 20 minute to Time Square. Very safe area, would definitely recommend.