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The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
unique, great location - very little street noise.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
The service, room, restaurant, location were excellent.
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
location is fabulous, rooftop bar was very nice. the room was very small.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
Läget är fantastiskt och utsikten från vårt rum på 16e våningne var fantastiskt fin. Personalen trevlig. Känns ålderdomligt att behöva betala för internet (sitter just nu på ett budgetmotell mitt i Tyskland med gratis wifi på rummet!) Enormt slitna rum, receptionisten berättade att de aldrig renoverat sedan starten. Det märks.
låg bra, hade ac, badrummet som vi delade med ett annat rum var nästan alltid ledigt så det kände man inte av. personalen trevlig o hjälpsam. enbart att att städningen inte var 100% ig, det var lite dåligt med damsugningen av heltäckningsmattan i rummet.
Bra läge, tillmötesgående personal, incheck när som helst, mysiga rum, städning varje dag. Nej.
Trevlig person och trevligt bemötande° För att vara ett rvåreosnsrum var det första rummet för litet. Med bara en omgåång lakan. Men vi fick ett bättre rum den andra natten. Jag tyckte rummet var för dyrt.
Läget Branta trappor
Bra läge. Bra rum.
Staff was helpful and attentive. Rooms were clean, light was good and so was having the outlets for devices. Great service of offering the small items one needs or my have forgotten like toothpaste and deodorant. Making this service known. Thanks Better food selection.
It had character There was a bar with a courtyard below my window, there was noise till 1:30 am. You could also hear the beds creaking!!!!
Afternoon tea, furnishings, nice staff. I could leave my luggage after check out until I picked it up late afternoon. No