Hotell i New York nära Hell's Kitchen

Great staff Tiny but well planned rooms Cool bars Decent coffee Smart concierge

The beds were super comfortable and the decor was amazing ! I live in New York and I felt like a tourist there .

The lounge needs to stay open later . I wanted to enjoy it more .

price and location. Men that checked us in and got cabs for us

food service. Food great service horrible. Ate at hotel twice and service horrible both times.

Great place. Clean rooms that use space in the best ways possible. The shower had great water pressure and the beds were so comfortable! We even got our room upgraded. It really felt very futuristic to stay was a place we got to show off.

Checking in was a bit difficult as the computer didn't recognize our reservation at first, but a staff member quickly helped us out. Checking out was a breeze though the staff member helping us check out bags into Yobot despite us not needing help imposed a forced tip.

This place is very clean and up to date.

The size of the room.

Great location.

Loved the cool check in the cool room the great shower the terrific bed the quiet

I think the room cleaning and maintenance is falling behind. Obviously very easy for the staff to clean but they need to pay more attention to the more perfect maintenance of the rooms and all the details

The staff was extremely helpful and friendly

Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.

Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.

Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.

WiFi wasn't free unless you sign up to rewards club.

Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else

Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.

Spacious, modern rooms. Great location.

Service was OK but not as professional as other hotels (e.g. housekeepers never said hello in the hallways, front doorman usually waved at us when we walked through the door, but rarely actually opened it for us. Was turned off by the front desk person telling us that they normally charge $150 (!!!) for early check-in. That's ridiculous. She waved it for us because her manager wasn't there, but I've never heard of such a thing before. The $75 deposit is also weird. It's understandable given the iPad in the room, but even that seems anachronistic these days. Who doesn't have a cell phone that provides the same functionality?

Wonderfully supportive staff, friendly and helpful. Room was simple but hip and elegant, fresh and clean. And perfect location for my event at the Javits. I'll definitely book at the Cassa Times Square again in the future :)

The staff are awesome! It feels like a very contemporary and trendy hotel. From the "less is more" interior design, to the clean lines of the rooms, the high tech features in the bathroom, lighting fixtures, even the alarm clock is an iPad! How cool is that? All of these things add to what some might call a European look, or contemporary. I really felt at home there, being a professional photographer/graphic designer, it hit home with me on all kinds of levels. The location is great! just minutes from Times Square. We will be back!

Are you ready for the negative? Ok, here it comes...the pens. The pens they use at the front desk just don't go with the rest of the decor. I think they either need something in brushed aluminum or mat black.

Great staff, very attentive

Location was excellent

I usually stay on the lower Eastside when I travel to New York for the restaurants and art galleries. I selected the out purely on the basis of economics and the desire to do something slightly different. Although there are no art galleries and only a handful of restaurants in this neighborhood it is walking distance to time square and the theater district. If shows are your game, this place is pretty awesome. However for 160 bucks a night with good sheets and a recently renovated modern bathroom I do not feel inconvenienced at all. You can easily take the blue line subway down to Chelsea or Greenwich Village and as long as the weather wasn't as terrible as it was during snowstorm Jonas during my stay you can easily walk east across to the Bowery once you have moved south a bit by train. There's a charming coffee and breakfast place right next-door to the hotel which was friendly and provided healthy food options. The staff at the hotel although not the most polished was extremely helpful during the storm. They were able to extend my stay since I was stranded with all flights canceled for 2 days without gouging me. I had a problem with my television remote which they expeditiously repaired and I appreciated the attentiveness and speed. The hotel restaurant was, meh, just fair, certainly not awesome as compared to most restaurants in New York, but they get points for being the only place open on the night of the storm. And again at bargain-basement prices for the room one as little right to complain.

The mini bar

The maids

A staff member member became rude with us in the hotub area. We were compted $50 in room service because of it. Other than that, the place was great!

I stayed in the shared room, nice for 1-2 nights. The rooms coed it's like a high class hostel. Overall enjoyed my stay

Proximity to various NYC highlights is very nice.

I understand parking in NYC is difficult, but a better alternative could be achieved.

Amazing room with a view of the Hudson River. Excellent service from staff. The evening wine reception is a nice touch.

Väldigt trevlig och hjälpsam personal. Perfekt läge mitt på Manhattan.