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45 West 44TH Street, New York, NY
0,7 km från
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
It has everything you could need in a compact package! Great location! If it had a mini fridge and microwave it would be the best place to stay in NYC for the money!
Location Everything other than location
My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful. $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
Very Clean, Very Modern. Loved it!
Location Overall atmosphere less than satisfactory
The bed was horrible...not enough blankets either.
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
Vår familj på tre personer blev mycket väl omhändertagna trots sen ankomst mitt i natten pga flyg. Mycket trevlig personal.
En sak som skiljde detta hotell från alla andra jag bott på (100-tals) var de utmärkta sänglamporna, perfekta för den som vill läsa en stund innan man somnar eller har har svårt för att somna. Föredömligt!
Great staff. Everyone was so helpful and friendly. Especially door men and bell hops. Arrived in rain and they were right there with umbrellas. Stayed on 4th floor and often a loud noise in the walls would wake me up. Possibly related to ventilation or pipes?
You charge me 199 plus tax then $65 for dont know what for?then you put me on the 2nd floor facing a generator when my wife told them we were friend and family dor the hotel said their nothing they can do.was tired just wanted to go to sleep nothing else.only to notice a charge of 65$ no explanation for it....