Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
Bra läge. Bra rum. Bekväma sängar. Tillmötesgående personal.
Väldigt bra gym, många maskiner rent och snyggt som dyra fitnesscenter. Fint läge. Ingen frukost, men det visste jag doch i förväg.
Välidgt dyrt för pengarna. Ok läge men inte alls prisvärt städningen. En dag bäddade de inte ens våra sängar. Och jäjkligt kallt på rummet!!
Närhet till Times square med allt vad det innebär i form av nöjen och shopping. Närhet till Metro. Rummet tillräckligt bra.
centralt läge, tillgänglighet och bekvämlighet på så central plats, bra alternativ till okej pris
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Clean spacious rooms, good service, not great wi-fi
Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops. Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
I thought the hotel had some very positive attributes such as the entertance to the building and the location of the hotel but these positive atrributes were over shadowed by the disappointing service I had encountered here I was extremely unsatisfied with the service at the hotel. When I first arrived in my hotel room I found that the bathroom door knob was somewhat broken and the toilet handle was difficult to use making it hard to flush at times. My room was supposed to come with a coffee maker in it and there was not one. I was not upset with that fact but what did upset me was that when I called to have one delivered, I was told that one would be brought up right away. This however was not the case, I called the front desk again about 20 or so minutes later and they apologized and told me one would be sent up. Another 15 minutes went by and I was still kept waiting for the coffee maker. I called the front desk for a third time and they transferred me somewhere in the hotel where I was told that the person that was to bring the coffee went on lunch, considering I called way before noon this was very frustrating. After waiting a whole hour I finally received the coffee machine and to my surprise was just a simple keurig machine that anyone could of brought up to my room. Another issue that I faced here was upon checking out. I had called the front desk an hour and a half before it was time to check out to have them send security to my room because the safe was no longer working and to have them bring my car out of the parking garage, they asked for my ticket number which was to be given to me by the doorman at my arrival, sadly no such ticket was given to me when the doorman took my car.The front desk basically told me there was nothing they could do without the ticket number and sent my call to the doorman for him to assist me. I waited on the line and the phone just continued to ring with no response. I called back to the front desk after a period of time because I was still waiting for security to open the safe and to get the car issue settled and ended up being transferred from person to person and no one was helping me locate my car. It became evident that I would have to go to the front desk to get this handle because nothing was getting handled. At the desk they insisted that I had received a ticket, which was 100 percent false if I had received the ticket I wouldn't have been in the situation I was in. It wasn't until a manager came over and took over and helped my situation by having the doorman go an physically check the lot for my car, and when he returned I was again forced to wait at least another half an hour to get my car which I didn't quite understand why it wasn't taken out of the lot while the doorman was already over there. I really am not one to complain but when I'm paying over 500 dollars to stay at a hotel I'd expect my service to be much better than the way I was treated.
Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
Location Radiator pipes baning all night no sleep at all
The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness. New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
Room was clean. The ugly bath tub. Noisy heating system and bad pluming pipes made a awful noise all night . Didn't sleep well and was up early and checked out. This hotel was recommended to my spouse and I.
With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.
Awesome location Beautiful lobby and bar Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
Hotel location is wonderful. Walking distance from so many NYC landmarks.
The staff are very friendly, helpful and efficient, especially Justyna from Reception/Reservation. Location is awesome. The hotel has a great security policy. We felt secured. The hotel physical looks need to be updated and maintained. This may upgrade the hotel in general and compete with other hotels in the area.
everything, the history of it, the staff, the decor too bad the restaurant closed
The hotel was clean and had a great location! Staff was polite and helpful. Liked it all!
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
Clean and comfortable bedroom, nice bathroom, location is very good, near Port Authority, Subway, Times Square. The elevators are just 3 for more than 30 floors, what makes it difficult to get in in the morning, when everybody is trying to leave. I took more than 10 minutes to get one since it always skipped our floor. The reception desk staff was fine, but just that, they were not friendly enough to make you feel they really cared for your stay. I asked about the value for a late checkout since there was a transaction in my credit card, and they just said that they did not know about any transaction according to the value I showed to them. After the checkout, that was the value of my late checkout.
Free continental breakfast in NYC !!!! nuff said
Loved - the location although a bit shady at night due to the gay strip club two doors down, all the free food and drinks although it wasn't the best tasting at least they offered and thats more than you can say for any other hotel in the surrounding areas, the kitchenette came in handy Hated - the elevator situation too many people not enough elevators, the fact that they used a pasenger elevator as a service elevator to hual trash from the guests room...it was filled completely to the top with trash bags and we had to stand there and watch and wait as they got it all out and sprayed and wiped down the elevator so we could finally get back to our room, I did not like seeing so much of the inner workings of the hotel in plain view
Enjoyed the decor and atomosphere - great location and a great stay! Free happy hour and solid breakfast to get you going. Someone tried to come into our room at 8AM but we had the deadbolt on - never found out who it was or why they would come in with a 12AM check out.
Breakfast, laundry facilities, nice rooms and bathrooms, kitchenettes, view, location Too few elevators for the number of guests. Spent 20+ minutes waiting for the elevator.
Clean, friendly staff, safe location, near Penn Station and Bus/Subway station. High speed elevators were quick and fully functional yet compact room, quality continental breakfast included. All rooms sleep 2 persons. Booked through booking.com and charge for room was not to occur until stay, instead the room was charged immediately, one month before stay. While Elements is a non-smoking hotel, you may encounter some large dogs. Rooms suitable for 2 persons only, would be crowded with a large dog as well.
The location is convenient to many points of interest 3 elevators for a 40 story building equals 5 to 10 minute waits for the elevator. The included breakfast is worthless as the space is so crowded and trashed by 8:30 that it is unusable. The kitchenette in the room has no value for a weekend stay and the space it takes up means there's no room for your suitcase.
My husband and I always enjoy the Element, it's got everything we need. We stay there 2 times a year while we work trade shows at the Javits.
It feels as if you have your own apartment. Element has thought of everything. The full sized fridge,nth silverware and the dishwasher. The most notable feature at Element is the staff. They are truly focused on getting everything that you desire to you and somehow seem to always go above and beyond. Great for locals and for tourists. Room service was missed.
Hotellets läge intill Time square. Bra rum. Dyr frukost. Gick över gatan till en mindre restaurant och åt frukost.Städningen kunde vara bättre framför allt i badrummet.
Läget vid Times square var utmärkt. Rummet var mycket bra och badrummet fräscht. Härlig utsikt. Nej
Mycket bra läge nära Times Squere, tunnelbana, båtturer och bussturer. Promenadavstånd till flera attraktioner och teater. Dyr frukost. Bättre att gå ut på gatan och äta mitt emot.
Fantastiskt läge nära shopping, teatrar och restauranger. Tysta rum. Tråkig och mörk lobby med nedslitna möbler - alltså blir förstaintrycket av hotellet inte så bra
Läget alldeles intill Broadway vid Times Square är förnämligt för den som vill ha närhet till teatrar och nöjen. Vi tyckte kanske att närheten till nattlivet var lite för mycket. Foajén var pampig men helt utan trivselfaktor. En rak korridor rätt igenom huset marmor och blänkande väggar i svart och brunt ger ett mörkt och lite dystert intryck.
Near Times Square, cleanliness and open room with large window...
Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York! The only issue that ever came up was the shower would leak a bit into the hallway floor.
The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Hög standard, mycket trevlig personal, fina rum, bra läge nära Times Square. Vi blev även uppgraderade Ingen bar eller restaurang, ej helt färdigbyggt.
trevlig personal vid ankomsten till hotellet.Ligger bra till för alla aktiviteter i city. Att visserligen stod det i beskrivningen att viss byggnation på gick i hotellet men att matsalen var en byggarbetsplats fram kom ej var en besvikelse.
Bekvämt läge och ett hotell med ambitioner. När allt är klart blir det riktigt bra. Trist lobby som verkar vara under bearbetning och frukosterbjudandet måste förbättras.
vi fick uppgradera vårt rum för att få plats med vår dotter som är 3 år. detta pga att sängen var liten. det stod det inget om i rums beskrivningen. detta medförde en extra kostnad på 2000 skr:-. detta gjorde mig rejält besviken.
Läget, ett kvarter från Times Sq. Jättetrevlig och tillmötesgående personal. Rent o fräscht. Glömde en nyinköpt dator på rummet. Trots flera påstötningar (via mail o tel) kommer inte hotellet tillbaks med något besked om den hittats eller inte.Det har nu gått 9 dgr sedan utcheckning.
Läget på hotellet och den fantastiska frukosten
Trevlig personal. bra service, fina fräscha rum och riktigt snyggt hotell!
Läget var helt suveränt. Sängen var riktigt skön och vi sov alldeles utmärkt utan störande gatljud. Ren och snyggt designade rum samt lobby. Nej.
Katastrof!! Jag bokade hotellet för mitt företages räkning. Vi ville ha delade sänger (twin) och när jag gör bokningen på er hemsida så står det klart och tydligt att rummen jag bokar har två separata sängar. När vi kommer till hotellet så framkommer att så inte är fallet. Utan våra rum består istället av ett stycket väldigt liten säng (ca 130cm bred). Hotellet säger att de kan se att en "önskan" om separata sängar är skickad men inget som de har bekräftat tillbaka och detta är heller inget som framkommit till mig. Det slutar med att vi tyvärr ändå måste sova där en natt (fullvuxna människor är alltså tvungna att dela på en så liten säng) vilket slutar i total katastrof och sedan betydligt dyrare hotellnätter än vad som var tänkt. Svar???
Det är väldigt bra läge, nära till shopping. Har en jättegod frukost. Det luktade jättestark doft i receptionen o matsalen.