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The personel was very courteous. I like the complimentary bar from 5:30 to 7:30 and the choice and freshness of the breakfast Was awaken by a fire alarm at 4:00 am
architectural aspects of lobby and room. Location, location, location.
Good location, close to public transportation and nearby shopping, easy to get into uptown. Pretty quiet location. Breakfast is nothing extra, could focus on something else than, bacon, egg and bagels. Continental breakfast. Lack of information on what services are provided in the hotel e.g roomservice menu missing in room.
Liked all except conference facility. Hotel was great. Meeting room was bad. Seats may have been most uncomfortable seats I have ever sat in at a conference.
Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay. Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.
Beautiful hotel. Excellent service. Dramatic building and interior. Clunky internet sign on. Limited to 2 devices per room.
Location, facilities & service outstandingn Nothing
Been close to a park to enjoy calm after being in the heart of New-York.
We found the staff at The Embassy very polite and helpful. The room was very comfortable and clean. Excellent having access to the internet in the business centre. Given the price of the suite we felt the bathroom, whilst clean, was rather shabby.
Loved the big huge rooms for NYC.
The rooms are very nice and comfortable. The staff was extremely helpful and professional. The breakfast was top notch. I would have loved to stay longer.
Spacious rooms. Great products. Awesome shower. Wish there was a coffee shop or starbucks in lobby
Perfekt läge. Trevlig och hjälpsam personal. Jag saknade restaurang på hotellet, dock fanns roomservice.
Bra läge och trevlig pesonal. Ej prisvärd frukost.
Rummet var stort och lyxigt! Personalen skulle behöva gå en kurs i service. Verkade tafatta och klumpiga. Kändes som att de sattsat alla pengar på inredningen och hade inget kvar till att anställa bra personal.
Läget intill "ground zero" är ju fantastiskt i all sin surrealism. Det ger associationer och är ett historiskt minne. Jag fick en känsla av lite sunkig atmosfär. Om det var färgsättningen, som var mycket murrig, eller om det var ofräscht, var svårt att avgöra.
Hotellet ligger granne med Ground Zero - intressant, och på gångavstånd från Hudson-floden, jättefina promenadstråk. Ligger mitt i en jätte-byggplats - och så blir det väl ett par år framåt!Trångt för bilar och transportfordon att komma till hotellet.
Ligger perfekt med många tunnelbanestationer, inom några kvarter, till olika linjer. Nej
Rent, fräscht och bra läge! Receptionspersonalen var väldigt arroganta och ohjälpsamma över lag.
Billigt hotell med bra läge precis vid ground zero. I priset ingick en fin frukost och happy hour med tilltugg på eftermiddagen/kvällen. Dessutom finns vattenflaskor att hämta gratis på varje våningsplan. Nyrenoverat och fräscht. Prisvärt! Det faktum att det var happy hour med gratis vin & öl gjorde att en hel del människor satt i receptionsområdet & bidroog till en viss förfestkänsla som jag gärna är utan under min semester. Städningen av rummen var kanske inte heller den bästa - jag som har långt blont hår hittade korta svarta hårstrån både i sängen och i badrummet.
Nyrenoverat hotell med bra läge nära Battery Park på södra Manhattan Hotellet är inte riktigt färdigtbyggt ännu (klart dec 2010) och restaurang/frukostmatsal saknas. Ont om bord vid frukosten. Ligger precis invid Ground Zero och byggnadsarbeten kan vara störande i vissa rum.
Bra hotell som ligger inom kort gångavstånd till tunnelbanan. Hotellet har en trevlig restaurang på översta våningen. Nej
Läget, att allt var nytt och fräscht, ljudisoleringen, faciliteterna, restaurangen Att sängen var en bäddsoffa, ingen sängbelysning. vi bodde i en "lägenhet" men det fanns inga kastruller, glas mm
det mesta lite nedlåtande bemötande gällande casualklädsel vid frukosten.
Centralt och bra läge , nära till transportkommunikationer
Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
Considering it was the marathon weekend we were able to get a room here. Very clean. Beds were small and not that comfortable. But for NYC it was bigger than I have seen
awesome location, convenient restaurant downstairs, and a great staff. i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours
Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.
Soap Feels like walking thru a discoteque during daytime, sad vibe.
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Has a nice boutique-ish vibe. Good music on the 5th floor lobby. Great location. Excellent staff. The rooms were large, clean and quite modern. No on-premise restaurant but not a biggie - plenty of good restaurants around.
Nice bathrooms. Room small but adequate.
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
it was close to everywhere in the city the staff is very friendly and helpful the hotel small and cozy
It's modern, clean, great location!!! If you are a family of 4 or less is great! We are a family of 5. The room is too small, we didn't have space for an extra bed so one of us had to sleep on the floor... And there's no space for bags, luggage or anything extra...
Clean, convenient, quiet Interior, reasonable price for the location. Tiny room, tiny bathroom, antique elevator, long hallway with turns and stairs, loud 4 a.m. garbage trucks.
the location was perfect for my needs The staff was way too rude..particularly the maintenance guy. BTW who ever needed a maintenance person in a hotel. Those rooms are supposed to be already perfect. At first, they sent me to a room in which I had to use stairs to get to my bed and my head would bump against the ceiling when I reached the top. Since the AC was located at the bottom of the room and fan not directly on top of the bed, it felt really hot upstairs. When I complained that this room didn't look anywhere close to what I saw in the pictures, at first they said all rooms are booked. Then, they finally relented after I pushed more. The other room was small in size but once again was hot and I had to deal with the same maintenance guy. All night, the place was very noisy with people going in and out, the doors seemed to be clanging all night.
The hotel was really clean and met the basic points which was a big plus (especially after hearing that other hotels in the city contain cockroaches...). Also, the location was decent and close to the subway so it was really easy to get around in the city. The staff was also friendly and I liked how there were computers in the lobby that the guests could use. The rooms are tiny! I felt like I was back in the college dorm rooms. For the rate of the room, I was expecting bigger rooms. Personally, I thought the value of the room wasn't there for what we paid but the rooms were decent and if you're in the City, I suppose all the rooms are going to be smaller and more expensive.
Air conditioner undersized and loud.
Location, lication, location...and price for NYC. Good bed and a clean washroom with nice soaps and shampoo. Big stain on carpet, noisy window air con unit.
Location, location, location. Room was small, but average sized for the area; good value. Bathroom could use a remodel.
Location, next to the subway and Brooklyn Bridge. Staff, very friendly and welcoming. My room, a loft, was creative. Great historic pics on the walls. Fitness Center. Access to computers. Only that I took too much time booking it and the price on my website went up a little, but that's my doing.
We were hosting a conference at a nearby bank, which was only four blocks from the hotel. Therefore, it was very convenient business-wise.
The location was wonderful, right next to the A and C and 1, 2, 3 lines. All less than a block from the hotel. The rooms were cozy w/ great room temperature control. The staff were very friendly and helpful too. Starbucks right next to hotel, which was great because they didn't have coffee or fridges in the rooms. The hotel was doing construction on the floors below us and they started hammering, drilling, and sawing very early, so sleeping in on vacation was impossible. What really annoyed me was while checking out the guy ahead of me who was also checking out made a big stink about the noise and he was comped a night. I complained and only got any apology. Perhaps, if I was not a young Hispanic woman, but a rich looking white dude I would have gotten comped too. The water temperature was hard to control as it was either frigid or scalding.