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Härlig vistelse i anrik miljö.
Deras servicenställning och öppenhet för att hjälpa till. Vi blev ugraded till ett större rum. Upplevs sämre att wireless internet inte ingick. Fick boka ny anslutning var 24:e timme
Vänlig och bra service,hotellet har ett mycket bra läge .Det känns att lyxigt. Rummen är ngt lyhörda,det sipprade också in cigarettrök från rummet brevid.
Bra läge. Trevlig atmosfär. Väl fungerade service. Frukost bör ingå i rumspriset.
Det här hotellet har sett sina bästa dagar. Dåligt städat och flagnande färg på väggarna. Vägglössvarning.
Bra hotell med fantastiskt läge, större rum än vad jag förväntade mig. Lite ointresserad personal, allmänna utrymmen kändes lite gammalt och inpyrt.
Trevlig "engelsk" stil med små rum.Jättebra läge. Ganska tyst. Halvdålig frukost, ingen utsikt, en betongvägg 2 meter utanför var allt man såg, mörkt rum, inget fönster på toaletten, tråkig frukostmatsal.
Ett trevligt litet hotell med ett utmärkt läge med närhet till shopping och parker.
Fint hotell med en fantastastisk service, tillgång till gratis Internet, superbra läge nära Times square och alla teatrarna.
OUtstanding bar with great ambience Room fairly small but still very comfortable
As a regular guest at other Morgans Hotels, I was once again left completely impressed and taken by the ambience created in each of their hotels, from decor, to music, to design to their staff. Ideal location, lovely bar/foyer, wonderful cocktails, fantastic service.
Jessica on concierge was fantastic. She was very helpful and was very friendly. As well as being the only person you literally have any contact with. I really was disappointed with the ambience each afternoon. It felt like we were walking into a nightclub each day. The lighting was perfect, however the music very obtrusive and the relaxation of the hotel was not there.
The deluxe rooms are a good size considering NY space. The baths in the deluxe rooms are a real indulgence if you have the time to take advantage of them, the staff are helpful and friendly and the hotel generally achieves its 'cool' status if that's important to you. Just a heads up, it is a real favoured after work drinking hub and often still much like a bar into the late evenings. Nice touch with the Ipad in the room, location was spot on and easily accessible to all the areas. Overall I enjoyed my stay at the Royalton, but had gotten a good rate through booking.com. Paying standard rates I may have felt it was alot of money for what it was. Concierge Sasha was exceptionally helpful and was always willing to help. Whilst I appreaciate the mood and ambience of the hotel it would be nice to have been able to get more natural light into the room, we faced the inner courtyard so this might have attributed. I found the cost of the room service pretty expensive but the food was good if small in portion. My main gripe was the internet in the room, for a pretty signigicant charge it would cut out regularly if two consoles or laptops were being used at the same time (I was there on business), suggestion for improvement would be maybe a more varied offering in the gym it was relatively limited on the machines.
staff... excellent service. though it takes 40 mins to get a bucket of ice.
I like the hotel decor
I loved the environment. It was very friendly and warm. My bed was comfortable and the bathroom was beautiful. I wish the TV was in a better location and the iPad had more apps on it.
How close it was to 5th Avenue Nothing
Hotellet är fräscht och ligger väldigt centralt till allt du vill göra på Manhattan.
At rummet var rent och aircon verkade. PRiset.fortfarande dyrtt men.lagom.jämnfort med andra. Fitnisscenter. LIvet och ockaj. frukost ska.var en del av priset og til en bättre kvalitet. Fruktsallad är väl det positive! FAst en pris.på 15 dollar betalas kommer extra som JUs och.espresso! Kafét.inget bra smakför en nordEuropä! RUmmet haded en konstig lukt at klor och fukt.
Snabb incheckning, centralt läge Dåligt utbud på serveringar, hutlöst dyr frukost
Personlen var hjälpsam och tillmötesgående och läget är utmärkt. Hotellet kändes dock slitet och i behov av restaurering. Städningen av rummen lämnade en del övrigt att önska och sammantaget tycker jag inte att detta varett prisvärt alternativ. Hotell i NY är dyra men det går definitivt att hitta trevligare och personligare hotell med samma läge och till samma pris. Rummet kändes ofräscht- lakanen luktade surt, det var mycket damm på möblerna och badrummet var slitet och i behov av en rejäl upprustning.
Nära till det flesta sevärdheter Litet rum för mycket pengar, ett täcke i dubbelsäng :( För det priset får man frukost på alla hotell världen runt, har själv besökt 13 länder bara i år.
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
Great location. Clean and friendly staff. Nothing special. Would like to use it next time too.
It was central to everything in NY, within a few minutes walk you were in one of the major attractions of NY. It was reasonably priced. Good servicing. The room was a bit small, but was bearable.
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
the location next to Rockefeller center
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
Quick and easy check in and check out; tight security; pleasant, budget-friendly rooms Problems with electronics--TV difficult to turn on/off, alarm clock malfunctioned, heating/cooling system unresponsive to thermostat
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
Location. Amiable staff. Free internet Reception. Sometimes you have to wait too long to th elevator
Perfekt läge precis intill Times Square. Rummen och hotellet hade snygg inredning. Hotellet erbjöd bekväm transport till flygplatsen för ungefär samma pris som med taxi. Städningen var bra och personalen trevlig. Även om det var bra att frukost ingick i priset hade man kunnat önska mer av den. Hotellet hade vissa skavanker, såsom lite trasigt kakel i duschen, att vatten från duschen läckte ut på golvet och lösa eluttag.
Det perfekta läget, häftiga designen på interiören samt personalen, speciellt Simon som fixade allt. Ok frukost. NEJ.
Läget är mycket bra, personalen serviceminded, samt att det ingick frukost var också bra. Rent och städat. Vi hade ingen garderob i vårt rum för att hänga undan kläder
Snyggt, genomtänkt med stil. Skönt att frukost ingick. Bartendern var trevlig men hade ingen kunskap.
Jag gillade bemötandet och närheten till Times Square. Städningen kunde ha varit lite bätttre.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
thanks for the great service.
Utmärkt läge nära Times Square. Trevlig och hjälpsam personal. Tillgång till pool, bastu och gym. Vår bokning gjordes 9 månader i förväg men hade tappats bort och vi fick ett undermåligt rum som inte var värt pengarna
Ett fint hotell som ligger direkt vid Times Square. Trevlig personal. Jättesköna sängar! Väl värt att bo på!
Stor, bred, skön säng. Underbar frukost, mycket bra frukosttider. Lätt att ta sig ut i folkmängden på 'Time Square. Bra att bo högt, 11 vån, Hördes inget från livet på gatan, varken dag eller natt. Sammanfattning - mycket positvt att bo på detta hotell, Ingenting!
Det centrala läget Det var fruktansvärt små rum. Fanns inte ens ett bord och en stol att sitta på. Ingen plats för packningen.
Mycket trevligt hotell med snygga rum och fantastiska sängar. -
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
Läget i stan var superbra. Nära ut bussar, tunnelbana och folkvimlet. Sängen lite obekväm och varmt på rummet.
Fantastiskt läge, mycket bra städning. Enkla rum med fint badrum. Trevlig och tillmötesgående personal.
Det var bra läge, med inget lyxhotell!
Det var ett mycket trevligt och fräscht hotell med bara några meter till Times Square. Vi kommer definitivt kolla upp detta hotell nästa gång vi ska till N.Y.C. igen...
Good price, very clean. Great staff, very friendly and helpful Small room for 4 adults.
Staff were Friendly, Location was perfect
this property addresses all the necessary parameters i.e. location, comfort, staff, facilities and services. gr8 experience
Clean, great location, helpful staff, would highly recommend if you're just staying a few nights. We found this problem everywhere so it's probably just a personal preference, what's with USA and no kettles only coffee machines? I just want a cuppa after an lond touristy day.
i arrived the hotel at ten and didnt have to wait until 15 for ckeck in, they gave me a room and did everything very very quickly..that was a great start. I went with my ten year old daughter and found the hotel couldnt be better for our stay. Breakfeast was perfect! location too...we walked everywhere...times square...rockerfeller center...central park..Moma..!! even build a bear and american girl...!! we had places open 24hs to buy something to eat or drink...free wifi ..and had a place with two computers in case you dont have your own! room ok too!!! clean ..small as all rooms in NY. ,but you only use it to sleep !!! they kept my luggage after i did my checkout!.. couldnt have chosen a better hotel for my stay with my daughter.
the location is very good! The Hotel staff isn't helpfull. They charged two days more even though I've left two days early. And they recived a packege for me after I checked out.
The staff was extremely friendly, they made us feel like customers and friends at the same time, a little bit like staying with the family but always very professional. Whenever we needed something everybody did everything and always with a smile. We will definitely choose this hotel again. The breakfast was excellent, the location is also very good.
Location One of us was literally in a basement room with no windows. My room was so small I could barely move.
The staff is very kind and familiar. The breakfast is complete, well prepared and permited us to visit early the city.
It was a small quick little hotel located right near Time Square. While the room is about 2/3 or 1/2 the size of a typical room, the price and location makes it ideal for those that don't tend to spend much time at their hotel, but want to be located close to Time Square and the subway. The hotel staff was very attentive and nice to deal with. It has a really small room and there is no refrigerator to put our drinks, but since we only stayed one night, that was too problematic.
It was very clean Room was very small and the bed was small as well
I love the character and history of this show. I film like I am in a film noir movie with its library, the spiral staircase and the classic, old NY feel of the rooms. The only complaint I had was the staff. The first time I stayed, they greeted me with such a welcoming warmth and interest in me as an individual. It was lovely! This time, they had a rude woman working the front desk who was so cold--no smile, no eye contact, just the most basic robotic responses. Please Mansfield Hotel, you have such class, such character! Hire people who treat people with respect and friendliness! Because of her, I may be looking to stay elsewhere in the city next time. The rude, robotic woman at the front desk. Please find someone who is friendly, interested. It's a boutique hotel. It is charming and the service should reflect that charm!
nothing the room was disgusting: small, dirty, not comfortable at all !!!
It was a rather horrible experience. The room was small and dirty and nothing like what was advertised. The furniture was broken and it was facing a wall. The room next to mine had several people in it who were partying late into the night and even though I called the reception they refused to do anything about it. So there was shouting and music until after 2am. Probably one of the worst hotel i stayed at in a long time.
staff attitude and promptness lack of towels unacceptable
Location in the middle of everything. Friendly staff and nice rooms for boutique hotel. Free wifi in lobby only; paid wifi in rooms. Would have liked free wifi in rooms.
The staff were helpful and very friendly, especially the bellman and the reception staff The hotel was very clean. The rooms and public areas were also excellently furnished. The bathroom was very small - It was not possible to sit on the toilet and close the door in room 803! also the bathroom floor was higher than the room, resulting in a cut foot on the first night
no free wifi
great value, wonderful cozy old world flavor. Library with espresso machine and fireplace, beautiful marble staircases Unbelievable lack of attention to detail. This hotel could be soooo much better if they simply cared about details. The gym has had 3 of the 4 cardio equipment broken for over 6 months! The hallway carpets are worn, the paint is scuffed, gym towels usually absent, gym t.v. broken... I would happily pay 10% more at this hotel for better TLC. Sadly, it seems they are content to compete on price alone, in spite of having a gem of a property. Poor management, in my opinion.
NOTHING Double room was smaller than anything they've seen before. It was only one tiny bed [I even called them explaining they are sister and brother] and I believe it was a twin or maximum a queen- my brother was taller than the size of the bed-unacceptable. My closet is bigger than that bathroom and the building is remodeling so it looked terrible and they so bugs on the shower-real gross. I payed the price of a 4 star hotel in Times Square and they told me they've been in more comfy hostels in Europe. Staff was not accommodating at all and since my family does not speak English very well they did not offer to change to a decent room (for the price I payed). I feel so bad for them and I feel scammed by this. Ridiculous.
The location was perfect, our room very pretty
Helpfullness of front desk staff and central location of hotel
Supercentralt, vänlig personal, rent, toppen frukostställe mittemot. Badrumsdörren var en skjutdörr, inte så vatten/ljudtät m a o.
Bra storlek på rummet, Bra service med vatten Synd att gymmet inte var bättre.
Perfekt läge. Dålig frukost service, dock av ringa betydelse då bra rest finnes nära.utmärkt service för resa till flyget. Personalen var av låg klass, rent snorkig. Detta gäller ej husfrun.
Bra läge. Rum med pentry fungerade bra för 3 personer. Relativt hård säng bra för dom som tycker om detta. Ganska högt ljud från fläktanläggning. Är det varmt så tillkomer ljud från Aircondiotion. Öppnar man fönster så ökar ljudnivån påtagligt.
Läget är perfekt och det var väldigt bra service med gratis internet och möjlighet att printa från hotellets datorer gratis. Personalen bokade också bra chaufför åt oss som visade sig vara billigare än taxi. Rummen var rätt små och utsikten inte så rolig mot en bakgård. Hade varit bra med ett litet kylskåp på rummet.