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The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
Location Overall atmosphere less than satisfactory
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
The view of the city and comfortable bed
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
Very Clean, Very Modern. Loved it!
Very clean rooms, updated rooms, great service, great location.
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
At rummet var rent och aircon verkade. PRiset.fortfarande dyrtt men.lagom.jämnfort med andra. Fitnisscenter. LIvet och ockaj. frukost ska.var en del av priset og til en bättre kvalitet. Fruktsallad är väl det positive! FAst en pris.på 15 dollar betalas kommer extra som JUs och.espresso! Kafét.inget bra smakför en nordEuropä! RUmmet haded en konstig lukt at klor och fukt.
Hotellet är fräscht och ligger väldigt centralt till allt du vill göra på Manhattan.
Personlen var hjälpsam och tillmötesgående och läget är utmärkt. Hotellet kändes dock slitet och i behov av restaurering. Städningen av rummen lämnade en del övrigt att önska och sammantaget tycker jag inte att detta varett prisvärt alternativ. Hotell i NY är dyra men det går definitivt att hitta trevligare och personligare hotell med samma läge och till samma pris. Rummet kändes ofräscht- lakanen luktade surt, det var mycket damm på möblerna och badrummet var slitet och i behov av en rejäl upprustning.
Snabb incheckning, centralt läge Dåligt utbud på serveringar, hutlöst dyr frukost
Nära till det flesta sevärdheter Litet rum för mycket pengar, ett täcke i dubbelsäng :( För det priset får man frukost på alla hotell världen runt, har själv besökt 13 länder bara i år.
vi fick uppgradera vårt rum för att få plats med vår dotter som är 3 år. detta pga att sängen var liten. det stod det inget om i rums beskrivningen. detta medförde en extra kostnad på 2000 skr:-. detta gjorde mig rejält besviken.
Bekvämt läge och ett hotell med ambitioner. När allt är klart blir det riktigt bra. Trist lobby som verkar vara under bearbetning och frukosterbjudandet måste förbättras.
trevlig personal vid ankomsten till hotellet.Ligger bra till för alla aktiviteter i city. Att visserligen stod det i beskrivningen att viss byggnation på gick i hotellet men att matsalen var en byggarbetsplats fram kom ej var en besvikelse.
Läget, ett kvarter från Times Sq. Jättetrevlig och tillmötesgående personal. Rent o fräscht. Glömde en nyinköpt dator på rummet. Trots flera påstötningar (via mail o tel) kommer inte hotellet tillbaks med något besked om den hittats eller inte.Det har nu gått 9 dgr sedan utcheckning.
Hög standard, mycket trevlig personal, fina rum, bra läge nära Times Square. Vi blev även uppgraderade Ingen bar eller restaurang, ej helt färdigbyggt.
Large rooms, excellent location
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
Decor, location, cleanliness $16.00 for wifi
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
location room wasnt clean properly by housekeeping
Absolutely beautiful hotel in a great location! Loved my stay there!! Charging 16.00 per day for wifi is insane
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot! No closet in the hotel room.
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
fantastic service, great staff, good location smallish rooms, lack of closet space
Location is amazing. Dinner at Tender restaurant was very good. Staff was helpful and very nice. Room was facing street and was very noisy. Pictures of room looked spacious. In reality, room was basically a king sized bed! Bathroom was literally part of the room with no separation. Seemed a high price for a very small room.
Staff was wonderful, interior was beautiful, rooms where very comfortable, entire experience made for quite a romantic stay. Rooftop bar wasn't as great as I'd hoped. The design was trendy, but the clientele was decidedly not. Fortunately, the hotel is in a great area with plenty else to do nearby.
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
Great location, 1/2 block from Times Square TKTS, and walking distance from Grand Central. Classy hotel, lobby and room furnishings, it was great for a long weekend for the two of us. After Kayak gave us an opportunity to request a superior view, we got a 9th floor room. In that room space around the bed was small, as was closet space also, and only one chair.
The staff at the front desk and the doormen are so helpful!!
Great location and very nice staff in all departments. The rooms were a bit worn and the separation of the bathroom was only with a curtain.
Great front desk, bellman and concierge staff. Nice breakfast. Room wasn't ready per check in time.
The room was very nice and clean. The location was excellent. The rooftop bar was really cool too. The staff was extremely friendly. I guess if I had to complain about anything it would just be the size of the room, it was very small. But I know that it is typical for many NYC hotels.
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
comfortable pillows & bed initial cleanliness Front desk staff was nice Nice wait staff in the 6th fl lounge area very small room for the cost. housekeeping came in w/o waiting for a response twice they didn't replinish towels when they should have channel was snowy on tv no tub in bthrm
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
Location, location, location Cost Not luxury (wanted something basic which is more in line with my personality) Slow elevators No safes in rooms
It was a good location for what we had planned for Thanksgiving. Nice short walk to the parade and many other things around Rockefeller Center. Room was decent size for New York City. Small Lobby.
Well location Midtown Manhattan, just off 5th Avenue, and a few blocks from father Duffy square at 47th Street, where you can buy half-price tickets the same day of a Broadway or Off-Broadway show. Tip colon if you want to buy half price tickets for a play, not Opera, Bella, etcetera, go to the front of the kiosk and ask where that line is. It is super short. Club Quarters has a lot of cool features, including filtered water on every hallway along with empty plastic bottles, free fresh fruit in the restaurant area, slow elevators, wait that's not a plus!
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
Desk staff was very friendly and accommodating. Housekeeping staff very nice Breakfast is way overpriced and staff would stand around instead of checking on things like coffee refills.
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
Excellent location and beautiful outdoor rooftop terrace for breakfast. I wish I had spent a bit more money and stayed elsewhere. So much went wrong: my room key didn't work. They supposedly fixed it and it still didn't work. My shower didn't drain and I was standing in 2 inches of disgusting backed up water. The air conditioner wasn't working properly and my room never got cool, which wasn't good considering that the bed clothes were just a sheet and a very thick, heavy comforter. The air in the room seemed moldy or stale--I have bad allergies and they were definitely triggered. There was only 1 person at the front desk, so any time you went there was a long wait. Also, in a very small hotel room, why in the world would they have a little bookshelf with random books on it?
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
loved the location, close proximity to the subway, free cold filtered water & water bottles, & the staff was great! This was a great hotel.
Location, friendly staff, room comfort. While the room initially seems small, it soon becomes much larger because it is so compact and carefully thought out. I marvelled at the eye pleasing decor and efficient design. It has the feel of a small European hotel. There's no wasted space in the room or in the lobby. The check in /out front desk measures 3 x 5 feet at most. Amazing! I liked everything about the place.
LOVED the purified water on our floor. Also, the Guest Closet on our floor was nice. Had extra coffee and an iron. Loved the look and the value.
Location was awesome, steps away from Rockefeller center. Quiet at night. Staff were lovely. Furniture was a bit worn. Beds were not full size.
For a solo, environmentally-conscious traveler, it was fun to experience what it's like to live in 250sqft of room. Everything in the room was well-designed to fit all the conveniences of modern life into perfectly organized, perfectly sized furnitures and fixtures. The tiling, furniture, and appliances all felt modern and fresh. My only 2 negative experiences during my stay were the thin walls and not-so-comfortable mattress. In all fairness, I sleep on a premium mattress at home, so the bar was quite high. But mattress aside, I wish there was more sound-proofing on the walls - particularly exterior walls and windows. The NYC night-time jack-hammers kept me up until 3am. Even my White Noise app on my phone couldn't drown it out. If you stay here, bring earplugs
Convenient location and reasonable pricing make this a good choice for a NYC weekend. The room was modern with all the needed items. Not really a negative but do note there is no lobby here, just a couple terminals to check in and one person to help you. So not a full service hotel but it was ok with us. Breakfast was typical american buffet for about average NY prices. We generally don't spend a lot of time in the room while in NY so this was good.
The staff were very informative,friendly,and accommodating. The location was amazing!
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
The bed was horrible...not enough blankets either.
We loved the location. Bed was a little hard for my husband, but I was comfortable
Location and price
Location My reservation was cancelled. The staff did not pass me the messages that were left at the reception. renovation with constant noise. Very small rooms, even for ny. Was charged for full day because of late check out
Bra läge. Rum med pentry fungerade bra för 3 personer. Relativt hård säng bra för dom som tycker om detta. Ganska högt ljud från fläktanläggning. Är det varmt så tillkomer ljud från Aircondiotion. Öppnar man fönster så ökar ljudnivån påtagligt.
Perfekt läge. Dålig frukost service, dock av ringa betydelse då bra rest finnes nära.utmärkt service för resa till flyget. Personalen var av låg klass, rent snorkig. Detta gäller ej husfrun.
Bra storlek på rummet, Bra service med vatten Synd att gymmet inte var bättre.
Supercentralt, vänlig personal, rent, toppen frukostställe mittemot. Badrumsdörren var en skjutdörr, inte så vatten/ljudtät m a o.
Läget är perfekt och det var väldigt bra service med gratis internet och möjlighet att printa från hotellets datorer gratis. Personalen bokade också bra chaufför åt oss som visade sig vara billigare än taxi. Rummen var rätt små och utsikten inte så rolig mot en bakgård. Hade varit bra med ett litet kylskåp på rummet.
Ett trevligt litet hotell med ett utmärkt läge med närhet till shopping och parker.
Fint hotell med en fantastastisk service, tillgång till gratis Internet, superbra läge nära Times square och alla teatrarna.
Bra hotell med fantastiskt läge, större rum än vad jag förväntade mig. Lite ointresserad personal, allmänna utrymmen kändes lite gammalt och inpyrt.
Trevlig "engelsk" stil med små rum.Jättebra läge. Ganska tyst. Halvdålig frukost, ingen utsikt, en betongvägg 2 meter utanför var allt man såg, mörkt rum, inget fönster på toaletten, tråkig frukostmatsal.
Utmärkt Bra läge, bra taxi access, tvätt övergatan, enkel att komma upp till rummet, riktigt bra badrum, bra reception fast lite opersonligt. Club känslan exiterar ej! Synd! En ren ledningsfråga!!! Vem är hotell chef? Hela hotellet kan enkelt packas om till - # 1 såsom city club hotell Rum 604, 704 : Air condition anläggningen som att bo I ett "fläktrum", Inget dagsljus - gardinen nerdragen 24/7, liten garderob som även tog hand om minibaren som en billig lösning, gammal tv, inte rätta kanalerna, går ej att släcka sänglamporna ifrån sängen utan man måste gå upp och släcka vid ytterdörren. Klubbkänsla?; Utifrån gatan ser detta hotell väldigt trevligt ut men "leveransen" uteblir. Ingen känsla att restaurangen brydde sig om att man var hotellgäst, Hotellet skulle kunna ha ett personligare förhållande till sina "club guests" - inte kunder! Hela hotellet kändes litet och trångt på alla platser: Rummet Receptionen, foajen, "business-center". Badrummet störst och bäst.
Ett rent, stiligt och lägesmässigt super hotell. Hotellet har en mycket fin restaurang som vi rekommenderar för finsmakare. Mycket vänlig personal både på hotellet som på restaurangsidan. Trots sitt centrala läge var det mycket tyst på natten och vi sov bra i de bekväma sängarna. Rekommenderas!!!! Ha en trevlig vistelse, som vi. Bästa hälsningar Hennica Om man gärna har de stora lobbierna med soffor, bord och kanske drinkservering måste man denna gång söka ngt annat hotell. Då man är många i ett rum vore en ordentlig dörr till toan vara på sin plats trots att det även gick bra så här.(skjutdörr)
Läget utmärkt, stort rum,täta byten av handdukar,restaurangen fin men något dyr. behövs fler internetdatorer.
Utmärkt läge med gångavstånd till Time Square och 5 th avenue. Fräscht rum men ganska mörkt och litet.
Servicen, sängarna, läget,badrummet och renligheten. Bara positiva saker. Ventilationen mot hotellets baksida utanför hotellet lät.
Worst hotel I've ever been too Everything
location, free breakfast, clean and nice room. check in and check out time.
Modern room and great location. Had to request towel multiple times.
The location is fantatistic, right next to the times square, with so many things within walking distance. Room is spacious, especially the bath room, even with a bathtub. There is no obvious sign for the hotel, and we had to walk around a couple of times to find the door.
It was close to times square. I did not feel like this was a 4.5 star hotel. It was no better than any Courtyard Marriot I have stayed at. It was a nice room, no roach motel, but nothing as nice as a 4.5 star. I'm not sure who rated them this but I felt it was a 3 to 3.5 at max.
Location is great, staff are friendly Room was a average, not 4.5 stars. For the price I paid, it was fine
The room was big, as was the bathroom. The location of hotel was good. The front desk clerk that checked me in was very rude and lied to me about views, saying 'all our rooms have street views, it's just hard to see.' My room clearly had a view of a rooftop below and surrounding buildings, but no street.
Light breakfast and evening wine hour.
This guest did not leave comments about this hotel.
It's an unusual place. It doesn't really look like a hotel--more like an apartment building with someone to check you in. It really is in a fabulous spot if you're going to spend your time in the main Broadway theater district.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.