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The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
Deras servicenställning och öppenhet för att hjälpa till. Vi blev ugraded till ett större rum. Upplevs sämre att wireless internet inte ingick. Fick boka ny anslutning var 24:e timme
Vänlig och bra service,hotellet har ett mycket bra läge .Det känns att lyxigt. Rummen är ngt lyhörda,det sipprade också in cigarettrök från rummet brevid.
Det här hotellet har sett sina bästa dagar. Dåligt städat och flagnande färg på väggarna. Vägglössvarning.
Bra läge. Trevlig atmosfär. Väl fungerade service. Frukost bör ingå i rumspriset.
Härlig vistelse i anrik miljö.
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
thanks for the great service.
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Very Clean, Very Modern. Loved it!
Very clean rooms, updated rooms, great service, great location.
The view of the city and comfortable bed
Location Overall atmosphere less than satisfactory
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
Absolutely beautiful hotel in a great location! Loved my stay there!! Charging 16.00 per day for wifi is insane
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
Large rooms, excellent location
Location, ambiance, service, view, gym, and food. Mail room services and the Bellman Station appeared to be during us a favor when we asked to have our bags stored after check-out. The rest of the staff in my experience were helpful and pleasant, especially Housekeeping and Room service!!
We architecture of the overall hotel was very elegant. And the rooms were nicely appointed with unique furniture. Charging for Internet access
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
location room wasnt clean properly by housekeeping
Hög standard, mycket trevlig personal, fina rum, bra läge nära Times Square. Vi blev även uppgraderade Ingen bar eller restaurang, ej helt färdigbyggt.
Bekvämt läge och ett hotell med ambitioner. När allt är klart blir det riktigt bra. Trist lobby som verkar vara under bearbetning och frukosterbjudandet måste förbättras.
Läget, ett kvarter från Times Sq. Jättetrevlig och tillmötesgående personal. Rent o fräscht. Glömde en nyinköpt dator på rummet. Trots flera påstötningar (via mail o tel) kommer inte hotellet tillbaks med något besked om den hittats eller inte.Det har nu gått 9 dgr sedan utcheckning.
trevlig personal vid ankomsten till hotellet.Ligger bra till för alla aktiviteter i city. Att visserligen stod det i beskrivningen att viss byggnation på gick i hotellet men att matsalen var en byggarbetsplats fram kom ej var en besvikelse.
vi fick uppgradera vårt rum för att få plats med vår dotter som är 3 år. detta pga att sängen var liten. det stod det inget om i rums beskrivningen. detta medförde en extra kostnad på 2000 skr:-. detta gjorde mig rejält besviken.
Front desk staff.
Gorgeous lobby and exterior. Fantastic location. Tiny room, lower grade bath & shower items...didn't feel like I'd get great customer service from the room experience.
In general the staff was nice and accommodating. In particular the concierge named Aisha (spelling?) was extremely kind and helpful. The room was clean, and got the job done. I would stay here again as it was a great value and location. My 'Cosy Queen' was pretty small. If I had another person sharing the room, it would have definitely been too small. But for myself it was fine, but not for the clastrophobic!
I liked the location and for the most part the room was clean and the bed was nice. I didn't like how most of the hotel was not updated and the valet service took a while.
Extremely small rooms. Loud air conditioner. Needs work
The bed was very comfortable. Yes I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly. Excessive noise from external sources
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
Checked in after a long flight from Australia at 11pm. Room was not made up and bathroom was disgusting. Went to receptionist who allocated us another room - same result. Demanded a refund, and went and checked in at the Westin. Very disappointed.
It's located near major attractions and it's the room assigned to my family and myself is a good size room. That it did not include continental breakfast
Good location, nice lobby, Good complimentary toiletries Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
Nothing Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
Location is amazing. Dinner at Tender restaurant was very good. Staff was helpful and very nice. Room was facing street and was very noisy. Pictures of room looked spacious. In reality, room was basically a king sized bed! Bathroom was literally part of the room with no separation. Seemed a high price for a very small room.
fantastic service, great staff, good location smallish rooms, lack of closet space
Staff was wonderful, interior was beautiful, rooms where very comfortable, entire experience made for quite a romantic stay. Rooftop bar wasn't as great as I'd hoped. The design was trendy, but the clientele was decidedly not. Fortunately, the hotel is in a great area with plenty else to do nearby.
The room was very nice and clean. The location was excellent. The rooftop bar was really cool too. The staff was extremely friendly. I guess if I had to complain about anything it would just be the size of the room, it was very small. But I know that it is typical for many NYC hotels.
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
Great location, 1/2 block from Times Square TKTS, and walking distance from Grand Central. Classy hotel, lobby and room furnishings, it was great for a long weekend for the two of us. After Kayak gave us an opportunity to request a superior view, we got a 9th floor room. In that room space around the bed was small, as was closet space also, and only one chair.
Great location and very nice staff in all departments. The rooms were a bit worn and the separation of the bathroom was only with a curtain.
The staff at the front desk and the doormen are so helpful!!
Great front desk, bellman and concierge staff. Nice breakfast. Room wasn't ready per check in time.
Location was awesome, steps away from Rockefeller center. Quiet at night. Staff were lovely. Furniture was a bit worn. Beds were not full size.
The bed was horrible...not enough blankets either.
For a solo, environmentally-conscious traveler, it was fun to experience what it's like to live in 250sqft of room. Everything in the room was well-designed to fit all the conveniences of modern life into perfectly organized, perfectly sized furnitures and fixtures. The tiling, furniture, and appliances all felt modern and fresh. My only 2 negative experiences during my stay were the thin walls and not-so-comfortable mattress. In all fairness, I sleep on a premium mattress at home, so the bar was quite high. But mattress aside, I wish there was more sound-proofing on the walls - particularly exterior walls and windows. The NYC night-time jack-hammers kept me up until 3am. Even my White Noise app on my phone couldn't drown it out. If you stay here, bring earplugs
Location, friendly staff, room comfort. While the room initially seems small, it soon becomes much larger because it is so compact and carefully thought out. I marvelled at the eye pleasing decor and efficient design. It has the feel of a small European hotel. There's no wasted space in the room or in the lobby. The check in /out front desk measures 3 x 5 feet at most. Amazing! I liked everything about the place.
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
Convenient location and reasonable pricing make this a good choice for a NYC weekend. The room was modern with all the needed items. Not really a negative but do note there is no lobby here, just a couple terminals to check in and one person to help you. So not a full service hotel but it was ok with us. Breakfast was typical american buffet for about average NY prices. We generally don't spend a lot of time in the room while in NY so this was good.
LOVED the purified water on our floor. Also, the Guest Closet on our floor was nice. Had extra coffee and an iron. Loved the look and the value.
The staff were very informative,friendly,and accommodating. The location was amazing!
loved the location, close proximity to the subway, free cold filtered water & water bottles, & the staff was great! This was a great hotel.
Location and price
Location My reservation was cancelled. The staff did not pass me the messages that were left at the reception. renovation with constant noise. Very small rooms, even for ny. Was charged for full day because of late check out
We loved the location. Bed was a little hard for my husband, but I was comfortable
Utmärkt Bra läge, bra taxi access, tvätt övergatan, enkel att komma upp till rummet, riktigt bra badrum, bra reception fast lite opersonligt. Club känslan exiterar ej! Synd! En ren ledningsfråga!!! Vem är hotell chef? Hela hotellet kan enkelt packas om till - # 1 såsom city club hotell Rum 604, 704 : Air condition anläggningen som att bo I ett "fläktrum", Inget dagsljus - gardinen nerdragen 24/7, liten garderob som även tog hand om minibaren som en billig lösning, gammal tv, inte rätta kanalerna, går ej att släcka sänglamporna ifrån sängen utan man måste gå upp och släcka vid ytterdörren. Klubbkänsla?; Utifrån gatan ser detta hotell väldigt trevligt ut men "leveransen" uteblir. Ingen känsla att restaurangen brydde sig om att man var hotellgäst, Hotellet skulle kunna ha ett personligare förhållande till sina "club guests" - inte kunder! Hela hotellet kändes litet och trångt på alla platser: Rummet Receptionen, foajen, "business-center". Badrummet störst och bäst.
Ett rent, stiligt och lägesmässigt super hotell. Hotellet har en mycket fin restaurang som vi rekommenderar för finsmakare. Mycket vänlig personal både på hotellet som på restaurangsidan. Trots sitt centrala läge var det mycket tyst på natten och vi sov bra i de bekväma sängarna. Rekommenderas!!!! Ha en trevlig vistelse, som vi. Bästa hälsningar Hennica Om man gärna har de stora lobbierna med soffor, bord och kanske drinkservering måste man denna gång söka ngt annat hotell. Då man är många i ett rum vore en ordentlig dörr till toan vara på sin plats trots att det även gick bra så här.(skjutdörr)
Utmärkt läge med gångavstånd till Time Square och 5 th avenue. Fräscht rum men ganska mörkt och litet.
Servicen, sängarna, läget,badrummet och renligheten. Bara positiva saker. Ventilationen mot hotellets baksida utanför hotellet lät.
Läget utmärkt, stort rum,täta byten av handdukar,restaurangen fin men något dyr. behövs fler internetdatorer.
Ett trevligt litet hotell med ett utmärkt läge med närhet till shopping och parker.
Bra hotell med fantastiskt läge, större rum än vad jag förväntade mig. Lite ointresserad personal, allmänna utrymmen kändes lite gammalt och inpyrt.
Fint hotell med en fantastastisk service, tillgång till gratis Internet, superbra läge nära Times square och alla teatrarna.
Trevlig "engelsk" stil med små rum.Jättebra läge. Ganska tyst. Halvdålig frukost, ingen utsikt, en betongvägg 2 meter utanför var allt man såg, mörkt rum, inget fönster på toaletten, tråkig frukostmatsal.
Nothing Nasty, cold, slow and incompetent staff. Check-in & out a nightmare
Breakfast It was listed as 4 1/2 stars and I think that is too high
Great location, very friendly staff and the room was like a small suite. Loved the soak style tub which was perfect after a long day of walking in the city. I def would recommend!
The location. The hotel did not easy access to gym or lounge.
Great location. Complimentary coffee and continental breakfast. Pleasant and helpful staff. Closet was a little hard to access due to location near entry door.
4.5 stars misleading. We were told to walk through several under construction doors down the street to a small, unimpressive lobby with Rude staff who made us wait several minutes while they talked badly about other guests.
The Premier is without question the BEST hotel stay we've had in NY. Beautifully designed and maintained. Rooms are spacious. The absolutely RIDICULOUS 1 hour and 45 minute wait for our car.
Location I was there at 10:/30, I check in with credit at that time since I would not be back until after 6:00. I was asked what type of bed preference so I requested 2 beds. When I returned they gave me one size for two adults. My adult son and I.
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This guest did not leave comments about this hotel.