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The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Clean spacious rooms, good service, not great wi-fi
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The staff was very helpful and very friendly!
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Everything was perfect
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Great service and nice rooms Nothing
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Very clean rooms, updated rooms, great service, great location.
Very Clean, Very Modern. Loved it!
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
The view of the city and comfortable bed
Location Overall atmosphere less than satisfactory
Hotellets läge intill Time square. Bra rum. Dyr frukost. Gick över gatan till en mindre restaurant och åt frukost.Städningen kunde vara bättre framför allt i badrummet.
Läget alldeles intill Broadway vid Times Square är förnämligt för den som vill ha närhet till teatrar och nöjen. Vi tyckte kanske att närheten till nattlivet var lite för mycket. Foajén var pampig men helt utan trivselfaktor. En rak korridor rätt igenom huset marmor och blänkande väggar i svart och brunt ger ett mörkt och lite dystert intryck.
Fantastiskt läge nära shopping, teatrar och restauranger. Tysta rum. Tråkig och mörk lobby med nedslitna möbler - alltså blir förstaintrycket av hotellet inte så bra
Mycket bra läge nära Times Squere, tunnelbana, båtturer och bussturer. Promenadavstånd till flera attraktioner och teater. Dyr frukost. Bättre att gå ut på gatan och äta mitt emot.
Läget vid Times square var utmärkt. Rummet var mycket bra och badrummet fräscht. Härlig utsikt. Nej
Hög standard, mycket trevlig personal, fina rum, bra läge nära Times Square. Vi blev även uppgraderade Ingen bar eller restaurang, ej helt färdigbyggt.
Läget, ett kvarter från Times Sq. Jättetrevlig och tillmötesgående personal. Rent o fräscht. Glömde en nyinköpt dator på rummet. Trots flera påstötningar (via mail o tel) kommer inte hotellet tillbaks med något besked om den hittats eller inte.Det har nu gått 9 dgr sedan utcheckning.
Bekvämt läge och ett hotell med ambitioner. När allt är klart blir det riktigt bra. Trist lobby som verkar vara under bearbetning och frukosterbjudandet måste förbättras.
vi fick uppgradera vårt rum för att få plats med vår dotter som är 3 år. detta pga att sängen var liten. det stod det inget om i rums beskrivningen. detta medförde en extra kostnad på 2000 skr:-. detta gjorde mig rejält besviken.
trevlig personal vid ankomsten till hotellet.Ligger bra till för alla aktiviteter i city. Att visserligen stod det i beskrivningen att viss byggnation på gick i hotellet men att matsalen var en byggarbetsplats fram kom ej var en besvikelse.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
The staff at the front desk was very friendly.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Läget utmärkt, stort rum,täta byten av handdukar,restaurangen fin men något dyr. behövs fler internetdatorer.
Servicen, sängarna, läget,badrummet och renligheten. Bara positiva saker. Ventilationen mot hotellets baksida utanför hotellet lät.
Ett rent, stiligt och lägesmässigt super hotell. Hotellet har en mycket fin restaurang som vi rekommenderar för finsmakare. Mycket vänlig personal både på hotellet som på restaurangsidan. Trots sitt centrala läge var det mycket tyst på natten och vi sov bra i de bekväma sängarna. Rekommenderas!!!! Ha en trevlig vistelse, som vi. Bästa hälsningar Hennica Om man gärna har de stora lobbierna med soffor, bord och kanske drinkservering måste man denna gång söka ngt annat hotell. Då man är många i ett rum vore en ordentlig dörr till toan vara på sin plats trots att det även gick bra så här.(skjutdörr)
Utmärkt Bra läge, bra taxi access, tvätt övergatan, enkel att komma upp till rummet, riktigt bra badrum, bra reception fast lite opersonligt. Club känslan exiterar ej! Synd! En ren ledningsfråga!!! Vem är hotell chef? Hela hotellet kan enkelt packas om till - # 1 såsom city club hotell Rum 604, 704 : Air condition anläggningen som att bo I ett "fläktrum", Inget dagsljus - gardinen nerdragen 24/7, liten garderob som även tog hand om minibaren som en billig lösning, gammal tv, inte rätta kanalerna, går ej att släcka sänglamporna ifrån sängen utan man måste gå upp och släcka vid ytterdörren. Klubbkänsla?; Utifrån gatan ser detta hotell väldigt trevligt ut men "leveransen" uteblir. Ingen känsla att restaurangen brydde sig om att man var hotellgäst, Hotellet skulle kunna ha ett personligare förhållande till sina "club guests" - inte kunder! Hela hotellet kändes litet och trångt på alla platser: Rummet Receptionen, foajen, "business-center". Badrummet störst och bäst.
Utmärkt läge med gångavstånd till Time Square och 5 th avenue. Fräscht rum men ganska mörkt och litet.
Trevlig "engelsk" stil med små rum.Jättebra läge. Ganska tyst. Halvdålig frukost, ingen utsikt, en betongvägg 2 meter utanför var allt man såg, mörkt rum, inget fönster på toaletten, tråkig frukostmatsal.
Ett trevligt litet hotell med ett utmärkt läge med närhet till shopping och parker.
Bra hotell med fantastiskt läge, större rum än vad jag förväntade mig. Lite ointresserad personal, allmänna utrymmen kändes lite gammalt och inpyrt.
Fint hotell med en fantastastisk service, tillgång till gratis Internet, superbra läge nära Times square och alla teatrarna.
Centralt på Manhattan och hyfsad standard. Hjälpsam servicepersonal. Små rum och tyvärr trasig aircondition sista natten.
Mycket bra hotell med väldigt fräscha och förhållandevis stora rum för att vara New York. Personalen var väldigt trevlig och serviceinriktad. Hotellet ligger bara ett par kvarter från Penn Station vilket gjorde det enkelt att ta sig till tåget till flygplatsen. Fin utsikt mot Empire State Building. Frukosten som ingick i priset var bra och personalen fyllde hela tiden på med nytt innan något tog slut. Inget
Frukosten även om påfyllningen var lite si och så nej
Ett hotell med fantastiskt läge mellan 5e och 6e Avenyn i höjd med Empire State Building. Bra service, god frukostbuffé, fritt Internet etc etc. Och inte minst baren på taket under bar himmel med Empire i frontvyn!!, Ja detta är verkligen ett hotell vi kan rekommendera!
Rent och fräsch hotell med bra läge Lite väl små rum med begränsad plats för väskor och packning.
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Modern room and great location. Had to request towel multiple times.
It was close to times square. I did not feel like this was a 4.5 star hotel. It was no better than any Courtyard Marriot I have stayed at. It was a nice room, no roach motel, but nothing as nice as a 4.5 star. I'm not sure who rated them this but I felt it was a 3 to 3.5 at max.
It's an unusual place. It doesn't really look like a hotel--more like an apartment building with someone to check you in. It really is in a fabulous spot if you're going to spend your time in the main Broadway theater district.
The room was big, as was the bathroom. The location of hotel was good. The front desk clerk that checked me in was very rude and lied to me about views, saying 'all our rooms have street views, it's just hard to see.' My room clearly had a view of a rooftop below and surrounding buildings, but no street.
Location is great, staff are friendly Room was a average, not 4.5 stars. For the price I paid, it was fine
This guest did not leave comments about this hotel.
Light breakfast and evening wine hour.
Worst hotel I've ever been too Everything
This guest did not leave comments about this hotel.
The location is fantatistic, right next to the times square, with so many things within walking distance. Room is spacious, especially the bath room, even with a bathtub. There is no obvious sign for the hotel, and we had to walk around a couple of times to find the door.
location, free breakfast, clean and nice room. check in and check out time.
My wife an I had a very nice 4 day stay at the Muse. The room was comfortable with very little street noise, do to the double pane windows and being on the 14th floor. The restaurant was very nice and comfortable for breakfast. The doormen were helpful in getting us a cab in the wet snow after the police closed the street. Overall a very nice stay. The staff could have done more to keep a Saturday night bachelorette party quiet in the two rooms next to ours. The desk/ phone staff need to be better trained in handling customer complaints.
Early check in, very clean, friendly staff, great location. One elevator was down which caused very long wait times.
Close to times square Most everything
Staff was very helpful, room was quite luxurious - good price point on size and location. Despite what I said about somewhat misleading description of a room, it's good value and a good location. Despite advertising, no 'view of Times Square' as described for the room - unless you count the very top of a gigantic billboard as a 'view of Times Square'.
Really close to everything! Staff was nice. WE had room 409 and it was really small ......the windows faced the school gymnasium next door so we had to keep our blinds closed so the room was dark unless we had ALL the lights on. Not sure I would stay again, but it was very convenient.
Super friendly staff