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Clean rooms, Small rooms
Items of our luggage were stolen
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Läget, stort och bekvämt rum. Priset.
Riktigt bra läge
Centrala läget till Penn station ,Madison S Garden,Macys,shopping,mat- ställen ,mm. Rummen behöver uppdateras-slitna.Sängen OK! Dyrt bo centralt i NYC , Inget kylskåp -dålig airkond.(byggt 1912 ) STORT ! Mycket ljud dygnet runt- inne som utanför !
Det centrala läget Mycket nedslitna rum. Stort behov av renovering
Bra läge, rymligt rum med sköna sängar Handdukar behöver inte bytas varje dag
Everything was perfect
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
The staff was very helpful and very friendly!
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Great service and nice rooms Nothing
Utmärkt läge mitt i smeten med närhet till allt. Trist frukost men ack så amerikansk.
Ett litet charmigt hotell med mycket trevlig personal och bra service. Ett boende mitt i "smeten", ca 75 m till Macy's och Empire Stats Building ett stenkast därifrån. Ett hotell som jag kommer att bo fler gånger på. Den kontinentala frukosten är inte alls den kontinentala hotellfrukosten som vi är vana med där allt finns på bordet, utan här är det sparsmakat.
Utmärkt läge, bra värde för pengarna OK frukost
Rum som innehöll det man behövde, centralt läge och frukost på hotellet.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
The staff at the front desk was very friendly.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Really a nice, modern hotel in a convenient location with friendly staff.
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
Nice modern rooms. Great location. Food carts one block away at Greely Sq.
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it
The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
Friendly staff and comfort of the bed! Tax additions to bill
The bed was so comfortable! The location was very central. No business center and no pool.
Ett hotell med fantastiskt läge mellan 5e och 6e Avenyn i höjd med Empire State Building. Bra service, god frukostbuffé, fritt Internet etc etc. Och inte minst baren på taket under bar himmel med Empire i frontvyn!!, Ja detta är verkligen ett hotell vi kan rekommendera!
Rent och fräsch hotell med bra läge Lite väl små rum med begränsad plats för väskor och packning.
Centralt på Manhattan och hyfsad standard. Hjälpsam servicepersonal. Små rum och tyvärr trasig aircondition sista natten.
Frukosten även om påfyllningen var lite si och så nej
Mycket bra hotell med väldigt fräscha och förhållandevis stora rum för att vara New York. Personalen var väldigt trevlig och serviceinriktad. Hotellet ligger bara ett par kvarter från Penn Station vilket gjorde det enkelt att ta sig till tåget till flygplatsen. Fin utsikt mot Empire State Building. Frukosten som ingick i priset var bra och personalen fyllde hela tiden på med nytt innan något tog slut. Inget
Läget är helt perfekt, mitt på Manhattan. Vi blev uppgraderade till junior sviten, vilken bestod av 2 dubbelsängar, 2 plattskärmar, badrum med separat dusch och badkar och 2 handfat.Helt klart värt pengarna!
Ett väldigt charmigt och trevligt hotell med fantastiskt bra läge mitt i kärnan av NY Frukostbuffén på hotellet var inte värd pengarna
Stort rum, fint inrett, bra läge....& en fantastisk frukost fanns att köpa till. Jag valde hotellet mycket p g a att jag ville känna mig säker på hotellet..& det gjorde jag, trots ganska frånvarande personal i receptionen - undrar om dom hade koll på vem som tog hissen upp...
Otroligt bra läge. Rummen var stora och sängarna helt fantstiska. Frukosten var mycket bra. All personal var trevlig. Ett hotell jag verkligen rekommenderar.
Rent, bra frukost, rymliga rum, skön säng, trevlig personal. lite dyster utsikt från hotellrummet
Bra rum. Bra läge. Mindre bra fukost (amerikansk).
Modernt och ljust rum. Stort badrum. Alla Juniorsviter har fin utsikt mot Bryant Park. Internet / WIFI uppkoppling kostar extra.
läget, dom missade städning första dagen, lampan i entreé till rummet var trasig alla dagarna, meddelandefunktionen på telefonen var trasig
utmärkt läge, fräscha rum och badrum rumsstädningen inte i tid
Väldigt trevlig personal. Bra städning på rummet. Centralt och bra läge. Rummen är dåligt isolerade, man hör alla ljud från gatan. Det ligger en brandstation i botten på fastigheten, och dom rycker ut ganska ofta.
Bra placerat hotell som tyvärr ej lever upp till 4 stjärnor. Städning,
Bra sängar, bra sängkläder, utmärkt rengöring av badrum och byte av handdhukar. Utmärkt mat i bar och restaurang. Állt verkade något slitet.
Mycket centralt! Nära till Penn station vilket gjorde det lät att ta sig till och från flyplatsen. Vänlig personal! Nej
Rymliga och trevliga rum. Fin utsikt mot Empire State Building. Något slitet. Det märktes att hotellet har varit med ett tag! Men det har en viss charm det oxå!