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Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Items of our luggage were stolen
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Clean rooms, Small rooms
Läget, stort och bekvämt rum. Priset.
Riktigt bra läge
Bra läge, rymligt rum med sköna sängar Handdukar behöver inte bytas varje dag
Det centrala läget Mycket nedslitna rum. Stort behov av renovering
Centrala läget till Penn station ,Madison S Garden,Macys,shopping,mat- ställen ,mm. Rummen behöver uppdateras-slitna.Sängen OK! Dyrt bo centralt i NYC , Inget kylskåp -dålig airkond.(byggt 1912 ) STORT ! Mycket ljud dygnet runt- inne som utanför !
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Everything was perfect
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The staff was very helpful and very friendly!
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Service and Staff. No
This guest did not leave comments about this hotel.
Beautiful hotel in a great location.
All the staff were amazing. Unique ambiance and furnishings exude class and style. Library Bar is beautiful, always had a spot for me; wonderful service, drinks. Great location, easy to get anywhere. Very memorable!
great bar view, we didn't have then best
Staff was attentive. Good location and hotel itself has a nice, trendy bar. N/A
Outstanding hotel with excellent staff and tons of character. Rooms are super clean. Great location. Would love to stay here again!
This guest did not leave comments about this hotel.
My husband and I absolutely loved the Nomad Hotel. The staff, every single one of them were extremely helpful, pleasant and fun. I can't say enough about the service. The room was beautiful and the bed was very comfortable. The library bar was very cool. I could hear water noise from the neighboring room's bathroom. That was a little disturbing in the early morning and late night.
Very friendly staff. We had a very quiet and gorgeous room. Cool bar. No.
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Great service and nice rooms Nothing
Bra läge och trevlig personal Rent bra städat!!! Färgvalet på rummen kunde vara bättre uppdaterat annars fint!
Härlig personal, bra läge. Tyst rum dålig utsikt.... Rummet var fint och rent. Väldigt dålig att det inte fanns fönster med utsikt.
Läget o personalen. Frukosten var utmärkt. Rummet saknade avställningsytor o stol/fåtölj. I duschen saknades även avställningsyta, handfatet för litet. En unken lukt i rummet av den gamla mattan. Smuts o damm under sängarna o bakom TVn, vilket vi klagade på.
Den mycket vänliga personalen, frukostbuffén samt läget.
Hotelrummet var rent och relativt snyggt inrett. Servicen vid receptionen var också hyfsat. Att badrummet var alldeles för lite var lite av ett problem. Det gick knappast att borsta tänderna utan att slå armbåge vid väggen. Att rummet saknade fönster (eller snarare att det var blockerat av ett skärmväg) gjorde också att rummet kändes en smula för instängt.
Hotellet är utmärkt. bra läge. mycket vänlig personal. finns inget att klaga på. Boka.
hotellets läge är bra, trevlig och bra personal, bra restaurang i hotellet. välstädat lite trångt rum, skitigt strykjärn, otroligt lyhört förmodligen det mest lyhörda hotellet jag varit på, ingen gardin i badrumsfönstret, dånande AC
Kan verkligen rekommendera detta hotell. mycket bra service. bra frukost och ett toppenläge.personalen var mycket tillmötesgående.
Bra service, mycket trevlig och hjälpsam personal, mycket bra läge. Rummet var kyligt pga av att det var ett hörnrum och kylskåpet behövde frostas av då det gick igång och brummade flera gånger per dygn.
Bra läge till ett bra pris. Nära till tunnelbana.
Bra hotell, med bra läge till bra pris. Lugn gata. Väldigt bra städning, rent och fräscht med nya handdukar varje dag! Vi hade turen att bli uppgraderade till ett större rum, fast med samma pris, och var supernöjda med rummet vi fick! En junior svit! Bodde på 8:e våning med fönster mot innergården. Tyst och lugnt. Behövde ej använda AC så slapp ljudet från den. Kan rekommendera detta hotell!
Perfekt läge nära tunnelbana. En av NY "hetaste" lobby barer just nu. Trots hög ljudnivå i baren och Källaren var det helt tyst uppe på våningsplanen. Väldigt bra service utan att kännas påträngande.
Läget var perfekt. Stämningen underbar och personalen mycket bra Några fler krokar att hänga kläder på
Ace är ett super trendigt och coolt hotel med bra läge. Sängarna är hur sköna som helst och restaurangen har bra mat.
Fantastiskt koncepthotell – snyggt grafiskt hotell till 100 %. Borde funnits mer ljus, få förvaringsmöjligheter.
Schysst rum (large). Trevlig personal. Härlig atmosfär. Möjligtvis kan man störas något av trafiken. Bodde på tredje våningen.
Rum som innehöll det man behövde, centralt läge och frukost på hotellet.
Utmärkt läge, bra värde för pengarna OK frukost
Ett litet charmigt hotell med mycket trevlig personal och bra service. Ett boende mitt i "smeten", ca 75 m till Macy's och Empire Stats Building ett stenkast därifrån. Ett hotell som jag kommer att bo fler gånger på. Den kontinentala frukosten är inte alls den kontinentala hotellfrukosten som vi är vana med där allt finns på bordet, utan här är det sparsmakat.
Utmärkt läge mitt i smeten med närhet till allt. Trist frukost men ack så amerikansk.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The staff at the front desk was very friendly.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
The guys at the breakfast place were awesome Really dry air from heater
I reserved a deck room months before then got there and they said they overbooked! Scam!
The rooms were mostly clean and modern. The towels are new and fluffy. Rooms not facing the street are quiet. (Not sure on rooms facing the street.) The price was reasonable and the location is great. I'm likely to return again if I need a room in the city. The lack of a lobby doesn't bother me. The front desk staff members are very amiable to help. The rooms aren't big, but there's enough room for your stuff. it gets the job done. The breakfast hours are limited for leisure travels who aren't sightseeing, which are 7am - 9am. There should be a 3 hour breakfast window, similar to other hotels that provide breakfast. Water temperature never gets hot, so you get a warm shower. The rain shower head option is nice. The temperature of the room was a bit tricky to manage because there's the hotel's internal heat and in-room heat you can manage. Since the hotel's heat was hot, we had to leave the window open a bit. (Didn't want to be annoyed from the sound of in-room heat/fan.) Oh cleanliness. Housekeeping really needs to do a better job of wiping down the bathroom and other areas of the room. I found 5 - 10 spots brown and yellow spots in the bathroom that could have simply been wiped down better.
Room was comfortable and clean and quiet. Large television blasting in very small lobby, distracting the single clerk at registration desk from his/her duties. Cheesy expensive snacks and beverages in rooms. Put a snack machine in the lobby. .
Really a nice, modern hotel in a convenient location with friendly staff.
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it
Nice modern rooms. Great location. Food carts one block away at Greely Sq.
Friendly staff and comfort of the bed! Tax additions to bill
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
The bed was so comfortable! The location was very central. No business center and no pool.
Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.