Hotell i New York nära Hudson Square

Plus: Everything was nice the service the location everything was perfect

Minus: Nothing

Plus: Location and size of room.

Minus: Lines at check in of 20 mins, bags took forever to come upstairs and due to the check in line I was already late for an appointment. I had requested they come up ASAP after a whole day of flying as I had to change. The mini bar hadn’t been restocked and I had used bottles from the last guests. The hanging space is only for jackets and shirts. There isn’t space for long dresses. This hotel is tired and it doesn’t feel like a luxury hotel. The service and environment doesn't compare to other luxury hotels I have stayed in. I’d let some of my above comments go if I didn’t have such high expectations and if I wasn’t paying a premium.

Plus: Location and view

Minus: Lack of a roof top bar or lounge

Minus: My daughter and I specifically picked the hotel for the pool. There were very rude guests complaining to me in front of my daughter about her swimming and that was not the environment for her. This is a child friendly hotel and no rules against swimmin

Plus: Doormen, bellhops, maid service were all very kind.

Minus: Extremely rude and aggressive front desk clerk on checkout. Insufficient restaurant staff at breakfast. After waiting 15 minutes and no one even looked at us, we left and went around the corner instead. First room had awful smell. Awful.

Plus: Breakfast was excellent! Bed was the most comfortable

Minus: Door hinges were bad, so we kept hearing when Neighbour’s opened or closed theirs

Plus: Excellent property and a great location! I was shocked to see the size of the room!! Great hotel will be back!!

Minus: There some mention of happy hour tea on the house and something but no one knew about it!

Plus: everything

Plus: Location

Minus: The elevator wait time

Plus: We stayed in a SoHo One Bedroom Suite. It was pretty roomy considering it’s NYC. Check-in was easy and every staff member I dealt with was friendly. Our luggage was brought up pretty quickly. We ordered room service twice and the food was pretty good (a little pricey but I was expecting that). The food arrived in a timely manner both times. The mattress was comfortable and the view was great. I liked having the extra half bath, it came in handy since we were traveling with our three daughters. It was easy to catch an Uber, they never had problems finding a place to pull over to pick us up or drop us off.

Minus: It was a bit dusty in some places (like on the toilet paper roll holder) & the corners of the bathroom were a bit dirty. I didn’t like that the linens for the pull out sofa weren’t kept in the room. We didn’t notice until late and had to call down for some to be brought up. It took a little while to get them. The pillows on the King bed were really flat (you could fold them in half and they still wouldn’t be as thick as a normal pillow) The internet (for streaming) was slow, even after we upgraded to the best available. The tub looked like an inviting soaking tub but when you stepped in it was weirdly shallow.

Plus: View from our room was fantastic. The neighborhood was filled with cafes and shops

Minus: The bathtub was dirty with hair all over the place. I had to wipe out the tub to use it. Unfortunatelyit was late at night and I did not have energy to change rooms. But it was gross

Plus: Gillar läget och personalen är så tillmötesgående.

Plus: Atmosfären var vacker och personalen

Plus: Allt deras personal

Minus: Vi behöver artighet vatten flaskor

Plus: Staff friendly. Good location.

Minus: The room was extremely small for a couple with luggage. Basin is outside the bathroom which is very odd. One of the fittings in the bathroom detached itself from the wall and fell directly onto my wife's left foot leaving it badly bruised and with a gash. The hot water takes for ever to come through.

Plus: Great breakfast buffet, really set us up for the day. Delicious options from fresh fruit and eggs to salmon on a bagel. We had a bunk room which was small but comfortable enough for our needs.

Minus: I can't really think of anything!

Plus: Actually the location was the only thing I liked. The hotel was not able to even get the most basic standards in terms of customer service right. Really really disappointing.

Minus: So we were three friends, staying at Arlo 2 nights. We came early, around 10am, so check in was not possible as it was too early. Which is fine and which we knew, so we just dropped our luggage. We came back two hours after check in time, but still, one of the rooms were not ready. They mentioned they gave it to another person who checked in at 3pm - although we were there at 10am. They should have taken a note. My room was still full of trash when I entered, half full paperclip with could coffee, empty bottles and a note for the former guest... So I went down again and got a new room. My friend who's room was not ready dropped her luggage into my room as she needed to change before dinner. After I cam back from dinner at around 10pm I tried to get her luggage transferred from my room to her room - the receptionist said "I'll be up I 5 minutes and do that". No one showed up, after 30 min. I called reception, I explained to the lady on the phone and she promised to send someone immediately - no one came. So after an hour I went down to reception, but no one was there. So I went to bed as it was already late. My friend didn't get her luggage until the next morning. There were a few more things which I don't go into detail here. Overall they should not say they do something when they don't. At check out my invoice was not ready so right now I am waiting to get it via email - also here they promised "you'll get in within 30 minutes via email". I still son'z have it 2 hours later. So I am not only disappointed, but almost angry about the situation. For a room that cost 300 USD per night I expect a different service level. Oh, and then they told us they have a happy hour and our room rate includes that - but as we wanted to have a drink, we were told that it is not included. What a rip off.

Plus: Great location, close to a subway station. Walkable distance to excellent shopping, restaurants and bars in SOHO. Hotel very clean with awesome facilities. Rooms big enough for NYC. Comfy bed. Would definitely stay again.

Minus: Service at the rooftop bar was extremely slow when we went and it wasn’t even busy at the time. Only one server working and x2 other staff were just standing around not doing anything. The only negative of our stay.

Plus: Lots of freebies! Upon checking in, they gave my friend and I each a small bottle of champagne and told us that breakfast was complimentary as well as a happy hour with free beer, wine & cheese from 5:30-7pm.

Minus: The shower was horrible. We were given a handicap room, and the shower was very narrow. There was no space to move around, and water got sprayed across the whole bathroom because there wasn't a lip. The shower head also fell on my friend's head mid-shower

Plus: Everything - the staff is really friendly, available and happy to help. The room was very cool and modern - The bed are very comfortable. The location is perfect, close to the Hudson river. Finally the roof top bar is a plus with a very nice view on the Hudson river.

Minus: The fact that there is no closed place for the toilets in the room is challenging when you travel with friends...

Plus: The concept of small rooms and lots of public space was fantastic!! Small, efficient, well thought out rooms. Also, the staff was AMAZING!!! So helpful, fun and eager! Loved it! Also very beautiful-the lounge areas were well appointed and the rooftop deck fabulous!!

Minus: A few small problems-the lock batteries went out, toilet had a problem, but all were remedied quickly!

Plus: Rooftop bar awesome. Happy hour for guest spot on.

Plus: Mycket sköna sängar! Mycket trevlig personal! Mycket god mat på Harolds! Mysigt område att bo i!

Plus: The service was fantastic in the bar, restaurant and front desk. Comfortable bed and great water pressure for shower. No complaints!

Minus: Nothing, was fantastic.

Plus: I love the boutique intimate Euro-Centric hotel ... the design is great with many options for enjoying the outdoors... I don’t care that the rooms are small... My husband may like a bigger room but he’s also happy with his first visit here to the Arlo Soho... it’s my second time... I appreciate the accommodating staff members... we hope to return again begire too long... Plus the area is wonderful...

Plus: The roof bar, garden space were fab !

Minus: Tiny room with little storage & small bathroom , we were a 5 night stay so a little more room would have been nice

Minus: Konstruktion bredvid dörren

Plus: Läge, valuta, takområdesbar, rummen var bra, men små

Minus: Internet var hemskt Konstruktionsbullret var brutalt Vattnet rinner genom rören, rummet intill förde oväsen dag som natt

Plus: Roof top bar

Minus: The hotel is advertised as soho. It is 3-4 block from the boarder of soho. The street is the depot for UPS which is not pleasant for a luxury hotel. The area is industrial not in a hip way.

Plus: Näta ground zero

Minus: Ingen frukost Små rum för det priser Man renoverar huset, borde ha sagt detta. För dyrt för det dyra priset

Plus: Location

Minus: Room was to small

Plus: Läget som är nära Soho med alla restauranger och affärer.Fint rum med utsikt över Hudonfloden. Kaffemaskin på rummet. Wifi funkade bra i rummet.

Minus: Det var väldigt dåligt med krokar för upphängning av jackor, handdukar osv. Små dubbelsängar. Dyrt rum med tanke på att det inte var något speciellt lyxigt.

Plus: Nothing.

Minus: Dirty. Dusty. Unchanged towel. Only 100ml bottled water provided, need to purchase for extra drinking water.

Plus: Convenient location. Spacious suite. Nice in-room amenities. Tastefully decorated. Pleasant staff. Hotel Hugo is a lovely little surprise in Soho!

Minus: The property was listed as having room service — but actually did not.

Minus: The restaurant was closed for the duration of our stay but we were only told when we checked in - inconvenient given we were travelling as a family and planned to eat there

Plus: Läget till restauranger och butiker var kanon

Minus: Duschen hade ingen handdusch vilket jag och min sambo saknade

Plus: Quiet area because that’s Soho, close to shopping and restaurants, walking distance to pier 45, not far from 1/C/E/6 trains. Beautiful. 24 hour deli across the way. Upscale. Thats great they provide mini bar and refreshments and snacks in the room. There’s a rooftop bar and lounge. Cafe restaurant. They have room service but for now the kitchen is in renovation. The bed was so cozy and comfortable. The robe was comfortable like a spa robe.

Plus: Loved the location & the rooftop bar

Plus: Loved the location of the hotel, the beauty of the property, the size of the rooms, the staff was fabulous as well. We will definitely stay there next time we are in NYC!!!

Minus: nothing- It was a little odd the the restaurant was closed but things happen. The hotel offered complimentary sweet rolls for breakfast which was nice although we chose not to have any.