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The friendliness and good education of the entire Staff. The setup of the room plus the commodities of th bath immense bathroom. The limitations of the breakfast offers plus the poor value for money
Great View and location
The location was outstanding with a view of the harbor and Statue of Liberty. The room was large and well laid out with an oversize bathroom. The staff at the concierge desk was outstanding and extremely courteous and helpful. Very elegant and pleasant stay.
Large and very clean room. The housekeeping service was really professional. The bathroom was comfortable, with a lot of space and really clean. The garage too expensive and without in and out privilege. I would suggest one of the several garage that you can find nearby the hotel, they are all more convinient. The hotel was perfect but the negative note was the charges for the wifi connection which is commonly for free in lower category hotels.
Bath + separate shower. Very friendly and professional service.
View - Memorable!
Nice and friendly staff TV did not work properly.
I lived in that neighborhood when I first moved to NY. The outdoor space that has the view of the Statue of Liberty has been closed. There is no view of the Harbor from any common area.
Very luxurious comfortable hotel. They seem to be able to find the perfect mix of attention or privacy based on what you are looking for and if you seek out any help. Very classy hotel with a great staff.
Bed's were comfortable and staff was super friendly. Bathroom was top notch. Getting a cab was super easy the staff were pro's at that. Nickle and dimed to death room from room service 4 drinks Cokes and Pepsi 2 of each were 30 plus dollars and they were the small bottles. I found pills in my room and my whute comforter had lots of dark lint.Food was standard at best. My room had no mini fridge. Windows were not sound proof. Really far from everything fun. Boat horns go off all times of the morning somtimes so loud it makes you look at your phone to see if its vibrating. Overall nice place could be the best if they fix these issues.
I had a beautiful,comfortable room with a breathtaking view overlooking the Statue Of Liberty and all the commerce on the river. It was a wonderful place home away from home for a great Big Apple week-end! N/A
This is a lovely hotel, but it is a business hotel. Go to the one in Central Park if you are looking for a more romantic or family-oriented place to stay, but it is still a really nice place to stay. It's in battery park, away from the main buzz of nyc - lovely and quiet and the views of the Statue of Liberty are beautiful, but stay elsewhere if you want to be in the centre of things.
We arrived very early New York morning The hotel gave us a beautiful and very soon we got our room. Very nice hotel, our room too. Very comfortable, new and inviting. We were assisted by representatives of all that we had to receipt and received excellent service and answers to all our questions. We would be happy to stay at the hotel, even when we get next time.
The view from my room The smoking floor, the wake up call that never happened, the false advertisement for valet parkind.
The location was great! Everything was at walking distance! The check out too early!
Location is the best thing about this hotel. Hotel was very clean. Rooms are too overcrowded. Can barely walk around my room. Very small rooms make me feel very clostophobic. Workers misinformed me about parking and had to pay full price for parking instead of getting discounted rate.
The toilet did not work and the desk sent someone up from engineering within 10 minutes.
the bathroom flooded every time i showered
Very nice stay. Almost my dream hotel room. The vendor machine at 10th floor doesn't work.
Convenient and clean. The rooms were a bit smaller than What I was use to.....but comfortable bed
Bathroom design is too crampy, no place to put extra toiletries. there was no refrigerator in my room.
Location to major tourist attractions a huge plus! The 9/11 memorial and Statue of Liberty close by. Access to the subway is also walking distance. The room was small. The bathroom was even smaller. Could barely close the door once you step in. The elevator took forever to get to my floor. Over 10+ minutes. When the elevator doors finally opened, it's packed with people. I had to go down 13 flights of stairs with luggages! Not happy at all!
The location was prime. Especially if you're staying in the area for buisness. View was amazing. Staff was VERY friendly. Left some medication in my room after check out and they let me back into the room to grab it. The staff could work on giving better directions, but they were friendly and eager to help. Everything was clean and new. Also was nice cherry on top to be able to stay you've stayed at the tallest Holiday Inn in the world. Bar area was nice and bartender was friendly and offered us a free drink. Would certainly recommend this hotel if you're staying in the Financial District of Manhattan. The room was small. The king size bed took up about half the room, but we were only staying a night so we didn't mind. Also, the parking was a few blocks away, not well marked and a bit pricey (it is NYC after all). It was a bit of a hike to get to Central Park, Times Square etc. but the Statue of Liberty and 9/11 memorial/Freedom Tower are a short walk. No need for a cab or subway.
The room was VERY small... but nicely equipped and comfortable. ELEVATORS.... this was ridiculous.. they only have 3 elevators for 50 floors and each one hold about 4 grow adults. IF you stay here be prepared to wait 20 min for an elevator to go anywhere. Will NOT stay her again for this reason alone.
Billigt hotell med bra läge precis vid ground zero. I priset ingick en fin frukost och happy hour med tilltugg på eftermiddagen/kvällen. Dessutom finns vattenflaskor att hämta gratis på varje våningsplan. Nyrenoverat och fräscht. Prisvärt! Det faktum att det var happy hour med gratis vin & öl gjorde att en hel del människor satt i receptionsområdet & bidroog till en viss förfestkänsla som jag gärna är utan under min semester. Städningen av rummen var kanske inte heller den bästa - jag som har långt blont hår hittade korta svarta hårstrån både i sängen och i badrummet.
Rent, fräscht och bra läge! Receptionspersonalen var väldigt arroganta och ohjälpsamma över lag.
Nyrenoverat hotell med bra läge nära Battery Park på södra Manhattan Hotellet är inte riktigt färdigtbyggt ännu (klart dec 2010) och restaurang/frukostmatsal saknas. Ont om bord vid frukosten. Ligger precis invid Ground Zero och byggnadsarbeten kan vara störande i vissa rum.
Centralt och bra läge , nära till transportkommunikationer
Läget, att allt var nytt och fräscht, ljudisoleringen, faciliteterna, restaurangen Att sängen var en bäddsoffa, ingen sängbelysning. vi bodde i en "lägenhet" men det fanns inga kastruller, glas mm
det mesta lite nedlåtande bemötande gällande casualklädsel vid frukosten.
Bra hotell som ligger inom kort gångavstånd till tunnelbanan. Hotellet har en trevlig restaurang på översta våningen. Nej
Considering it was the marathon weekend we were able to get a room here. Very clean. Beds were small and not that comfortable. But for NYC it was bigger than I have seen
awesome location, convenient restaurant downstairs, and a great staff. i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours
Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.
Soap Feels like walking thru a discoteque during daytime, sad vibe.
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Nice bathrooms. Room small but adequate.
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
Nothing Hairs in the bed that were not mine , barely slept due to paper thin windows and walls so every movement and word of the neighbors seemed like it was inside the room, and right above a shallow subway stop so literally the whole hotel rumbled and shook like an earthquake every time it went by . Rooms look chic but furnishings are junky and bath products watered down and low quality . Gross lobby , dirty like the rooms .