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Ett trevligt litet hotell med ett utmärkt läge med närhet till shopping och parker.
Trevlig "engelsk" stil med små rum.Jättebra läge. Ganska tyst. Halvdålig frukost, ingen utsikt, en betongvägg 2 meter utanför var allt man såg, mörkt rum, inget fönster på toaletten, tråkig frukostmatsal.
Fint hotell med en fantastastisk service, tillgång till gratis Internet, superbra läge nära Times square och alla teatrarna.
Bra hotell med fantastiskt läge, större rum än vad jag förväntade mig. Lite ointresserad personal, allmänna utrymmen kändes lite gammalt och inpyrt.
staff... excellent service. though it takes 40 mins to get a bucket of ice.
Jessica on concierge was fantastic. She was very helpful and was very friendly. As well as being the only person you literally have any contact with. I really was disappointed with the ambience each afternoon. It felt like we were walking into a nightclub each day. The lighting was perfect, however the music very obtrusive and the relaxation of the hotel was not there.
As a regular guest at other Morgans Hotels, I was once again left completely impressed and taken by the ambience created in each of their hotels, from decor, to music, to design to their staff. Ideal location, lovely bar/foyer, wonderful cocktails, fantastic service.
OUtstanding bar with great ambience Room fairly small but still very comfortable
I loved the environment. It was very friendly and warm. My bed was comfortable and the bathroom was beautiful. I wish the TV was in a better location and the iPad had more apps on it.
The deluxe rooms are a good size considering NY space. The baths in the deluxe rooms are a real indulgence if you have the time to take advantage of them, the staff are helpful and friendly and the hotel generally achieves its 'cool' status if that's important to you. Just a heads up, it is a real favoured after work drinking hub and often still much like a bar into the late evenings. Nice touch with the Ipad in the room, location was spot on and easily accessible to all the areas. Overall I enjoyed my stay at the Royalton, but had gotten a good rate through booking.com. Paying standard rates I may have felt it was alot of money for what it was. Concierge Sasha was exceptionally helpful and was always willing to help. Whilst I appreaciate the mood and ambience of the hotel it would be nice to have been able to get more natural light into the room, we faced the inner courtyard so this might have attributed. I found the cost of the room service pretty expensive but the food was good if small in portion. My main gripe was the internet in the room, for a pretty signigicant charge it would cut out regularly if two consoles or laptops were being used at the same time (I was there on business), suggestion for improvement would be maybe a more varied offering in the gym it was relatively limited on the machines.
I like the hotel decor
How close it was to 5th Avenue Nothing
Läget var utmärkt nära Union Square där flera tunnelbanor går till Times Square och nedåt Manhattan. Rummet var rent och snyggt och sängarna var sköna.
Stort rum med sköna sängar. Perfekt läge. Vänlig personal.
Trevlig och serviceinritkad personal som var trevlig och tog väl hand om sina gäster. Hotellet passade mig alldeles utmärkt
Totalt sett ett hotell med jämn bra standard Dålig hisskapacitet, enformig frukost
Centralt läge och frukost ingick i priset. Extremt långsam hiss. Kändes inte som ett 4 stjärnigt hotell. Mycket litet rum.
Bra läge, bra service ocg bra hotellrum Lite anonymt
Trevlig personal bra service Jag fick hotelrummet vid några fläktar utanför fönstret... som gick 24/7 Inte så kul
Närheten till både sevärdheter och upplevelser. Ett byggarbete pågick ibland dygnet runt i grannfastigheten.
Trevlig personal, bra läge för transport till och fråb Flygplatsen samt shoping, mitt på Manhattan Det var svårt att vet hur många av våra barn som kunda sova i rummet
The hotel was very clean and had all the conveniences. Bed and bedding was great. Close to Times Square and our room had a spectacular view of the Empire State Bldg. Caution: If you have a vehicle, parking cost almost 25% of of nightly stay.
The check in process was pretty average, but with unfriendly front desk attendants. The hallway was dirty on the floor that I was staying on...both trash on floor and carpet was dirty. Great location and good price, but below my expectations and below what I have experienced at other Marriott properties.
We stayed here, of all times, through New Year's Eve, and it was a very wise choice! \n\nThe room had a full kitchenette with microwave, full size refrigerator, toaster, dishes, etc. It was really convenient to be able to go to the corner store and buy midnight snacks or breakfast for the next day.\n\nThe front desk staff was very matter of fact. They weren't overly friendly (it is NYC, lots of people, not everyone will be gushy!). There wasn't a bellman that we saw -- which we liked because we can wheel our own suitcases, not a big deal. There typically was a security guard near the door and you have to use your room key to get to the upper floors. \n\nI would definitely stay here again and recommend it to friends!
This was a great value for Manhattan. It was within walking distance of Times Square, Central Park, and many other popular New York hot spots. The staff was very friendly & helpful. When we arrived, there was only 1 operation elevator & the staff went out of their way to make sure people didn't have to wait too long for the elevator. The complimentary buffet breakfast was excellent - great if you have a family! The rooms were quite large (with a full kitchen) and the beds were extra comfortable. My husband and I would definitely stay here again.
Our stay at Residence Inn was actually better than expected. The staff was very friendly and helpful. Even the maintenance staff always said hello and had a smile. The breakfast was good and they even provided a light supper which our family took advantage of. We would definanty return. P.S. Our City View rooms on the 27 floor had an outstanding view.
Clean, spacious and very nice room, close to Times Square. Complimentary breakfast and afternoon light dinner was a plus. Would recommend, and visit again.
We stayed in a large clean studio room for just two nights. It was a good experience but the room wasn't as large as I thought it would be. For example, when the sofa bed is pulled out there isn't any room to walk between it and the full/queen bed in the room. The pull out couch bed was as uncomfortable as we expected it would be, but after our long NY city days, we didn't care. Breakfast was plentiful in options, but so packed with people one of us had to stand to eat. Get there early I guess! Elevators were just as bad; the general advice was to go up to get down. Clean room. Prompt service. We'd stay again.
We stayed here in August to celebrate our daughters 13th birthday. We are a family of four, my husband, 13 year old daughter, 9 year old son and myself. The hotel staff was so welcoming and helpful in every way. We arrived a few hours ahead of check in time, but they allowed us to check in early. I had requested a couple of treats to be in our room when we checked in. They didnt have them available at check in, but the treats were in our room when we returned from the broadway show, along with a balloon bouquet and a birthday card for our daughter! Anything we needed or asked for during our 4 day stay was taken care of with a smile! The rooms are very spacious and clean. The kitchen is quite attractive and very useful for keeping snacks and drinks. The hot complimentary breakfast was good, we often took our plates of food back to our rooms and reheated our breakfasts as we each got showered and realy for our day. The hotel is in a great location. An easy walk in one direction...
My wife and I spent 5 days there to celebrate our anniversary?our first visit to ?the big apple?. The rooms were a little small, but were very clean and well furnished. The staff was friendly and helpful. We really enjoyed the hot complimentary breakfast, but be warned, they get very busy from about 9:00 to 10:00 AM. Be there before 8:30 and you are fine. The location was excellent for us, within walking distance of Bryant Park, the Rockefeller Center, many Broadway Theaters, ABC and NBC studios?even Central Park if you don?t mind a couple mile walk. We totally enjoyed our stay?will stay there again if we return.
While the decor, aesthetics, and general reception are great, the customer service and professionalism from the front desk is completely sub-par and below standard for any hotel within this price per night range. I was completely taken by surprise and frankly, shocked when I realized minor construction on a door lock was going on in the room next to mine. Apparently, management thought it a good business idea to begin the deconstruction and removal of the lock with the requisite banging, clanging, kicks and other associated noises at 9:30 pm!! When I called the front desk to complain, the female rep advised that she didn't know when it was going to finish but that it would continue--completely uncaring that after taking two separate airplane rides to get to NY, encompassing a total of 15 hours, one flight from a recovering war zone no less, all I want to do is sleep and rest in order to be somewhat recovered from passing two continents and three time zones and to be prepared for a me...
I have stayed in quite a few NYC hotels. The room was magnificent! The breakfast and gathering area was beautiful and the staff was so friendly and accomodating!
Excellent TImes Square location for weekend stay .
Läget i stan var superbra. Nära ut bussar, tunnelbana och folkvimlet. Sängen lite obekväm och varmt på rummet.
Fantastiskt läge, mycket bra städning. Enkla rum med fint badrum. Trevlig och tillmötesgående personal.
Det var bra läge, med inget lyxhotell!
Det var ett mycket trevligt och fräscht hotell med bara några meter till Times Square. Vi kommer definitivt kolla upp detta hotell nästa gång vi ska till N.Y.C. igen...
Good price, very clean. Great staff, very friendly and helpful Small room for 4 adults.
i arrived the hotel at ten and didnt have to wait until 15 for ckeck in, they gave me a room and did everything very very quickly..that was a great start. I went with my ten year old daughter and found the hotel couldnt be better for our stay. Breakfeast was perfect! location too...we walked everywhere...times square...rockerfeller center...central park..Moma..!! even build a bear and american girl...!! we had places open 24hs to buy something to eat or drink...free wifi ..and had a place with two computers in case you dont have your own! room ok too!!! clean ..small as all rooms in NY. ,but you only use it to sleep !!! they kept my luggage after i did my checkout!.. couldnt have chosen a better hotel for my stay with my daughter.
Staff were Friendly, Location was perfect
The staff was extremely friendly, they made us feel like customers and friends at the same time, a little bit like staying with the family but always very professional. Whenever we needed something everybody did everything and always with a smile. We will definitely choose this hotel again. The breakfast was excellent, the location is also very good.
The staff is very kind and familiar. The breakfast is complete, well prepared and permited us to visit early the city.
Location One of us was literally in a basement room with no windows. My room was so small I could barely move.
It was a small quick little hotel located right near Time Square. While the room is about 2/3 or 1/2 the size of a typical room, the price and location makes it ideal for those that don't tend to spend much time at their hotel, but want to be located close to Time Square and the subway. The hotel staff was very attentive and nice to deal with. It has a really small room and there is no refrigerator to put our drinks, but since we only stayed one night, that was too problematic.
Clean, great location, helpful staff, would highly recommend if you're just staying a few nights. We found this problem everywhere so it's probably just a personal preference, what's with USA and no kettles only coffee machines? I just want a cuppa after an lond touristy day.
this property addresses all the necessary parameters i.e. location, comfort, staff, facilities and services. gr8 experience
the location is very good! The Hotel staff isn't helpfull. They charged two days more even though I've left two days early. And they recived a packege for me after I checked out.
No cafe or restaurant or breakfast only on property
Kenneth at the front desk was exceptional - friendly and professional. The rooms were comfortable and suitable for a short stay in Manhattan. I thought the beds were comfortable, and the shades in the room fully blocked the view of other buildings. No vending machine meant we had to go to the 24 hour deli next door - there were men sitting in the deli and I felt uncomfortable with them watching me while I made a purchase.
Helt ok hotell i Midtown. Trevlig uteterass som tyvärr inte var öppen lördag och söndag?
Hotellet har mycket bra läge på Manhattan med t ex Macy's och Empire State Building runt hörnet. Vill du åka sightseeingbuss har dessa också hållplats i närheten.
great value, wonderful cozy old world flavor. Library with espresso machine and fireplace, beautiful marble staircases Unbelievable lack of attention to detail. This hotel could be soooo much better if they simply cared about details. The gym has had 3 of the 4 cardio equipment broken for over 6 months! The hallway carpets are worn, the paint is scuffed, gym towels usually absent, gym t.v. broken... I would happily pay 10% more at this hotel for better TLC. Sadly, it seems they are content to compete on price alone, in spite of having a gem of a property. Poor management, in my opinion.
I love the character and history of this show. I film like I am in a film noir movie with its library, the spiral staircase and the classic, old NY feel of the rooms. The only complaint I had was the staff. The first time I stayed, they greeted me with such a welcoming warmth and interest in me as an individual. It was lovely! This time, they had a rude woman working the front desk who was so cold--no smile, no eye contact, just the most basic robotic responses. Please Mansfield Hotel, you have such class, such character! Hire people who treat people with respect and friendliness! Because of her, I may be looking to stay elsewhere in the city next time. The rude, robotic woman at the front desk. Please find someone who is friendly, interested. It's a boutique hotel. It is charming and the service should reflect that charm!
staff attitude and promptness lack of towels unacceptable
The staff were helpful and very friendly, especially the bellman and the reception staff The hotel was very clean. The rooms and public areas were also excellently furnished. The bathroom was very small - It was not possible to sit on the toilet and close the door in room 803! also the bathroom floor was higher than the room, resulting in a cut foot on the first night
The location was perfect, our room very pretty
nothing the room was disgusting: small, dirty, not comfortable at all !!!
It was a rather horrible experience. The room was small and dirty and nothing like what was advertised. The furniture was broken and it was facing a wall. The room next to mine had several people in it who were partying late into the night and even though I called the reception they refused to do anything about it. So there was shouting and music until after 2am. Probably one of the worst hotel i stayed at in a long time.
It was very clean Room was very small and the bed was small as well
NOTHING Double room was smaller than anything they've seen before. It was only one tiny bed [I even called them explaining they are sister and brother] and I believe it was a twin or maximum a queen- my brother was taller than the size of the bed-unacceptable. My closet is bigger than that bathroom and the building is remodeling so it looked terrible and they so bugs on the shower-real gross. I payed the price of a 4 star hotel in Times Square and they told me they've been in more comfy hostels in Europe. Staff was not accommodating at all and since my family does not speak English very well they did not offer to change to a decent room (for the price I payed). I feel so bad for them and I feel scammed by this. Ridiculous.
no free wifi
Location in the middle of everything. Friendly staff and nice rooms for boutique hotel. Free wifi in lobby only; paid wifi in rooms. Would have liked free wifi in rooms.
Helpfullness of front desk staff and central location of hotel
Perfekt läge. Dålig frukost service, dock av ringa betydelse då bra rest finnes nära.utmärkt service för resa till flyget. Personalen var av låg klass, rent snorkig. Detta gäller ej husfrun.
Bra läge. Rum med pentry fungerade bra för 3 personer. Relativt hård säng bra för dom som tycker om detta. Ganska högt ljud från fläktanläggning. Är det varmt så tillkomer ljud från Aircondiotion. Öppnar man fönster så ökar ljudnivån påtagligt.
Läget är perfekt och det var väldigt bra service med gratis internet och möjlighet att printa från hotellets datorer gratis. Personalen bokade också bra chaufför åt oss som visade sig vara billigare än taxi. Rummen var rätt små och utsikten inte så rolig mot en bakgård. Hade varit bra med ett litet kylskåp på rummet.
Bra storlek på rummet, Bra service med vatten Synd att gymmet inte var bättre.
Supercentralt, vänlig personal, rent, toppen frukostställe mittemot. Badrumsdörren var en skjutdörr, inte så vatten/ljudtät m a o.