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The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Clean spacious rooms, good service, not great wi-fi
Everything was perfect
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
The staff was very helpful and very friendly!
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
Great service and nice rooms Nothing
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Hög standard, mycket trevlig personal, fina rum, bra läge nära Times Square. Vi blev även uppgraderade Ingen bar eller restaurang, ej helt färdigbyggt.
trevlig personal vid ankomsten till hotellet.Ligger bra till för alla aktiviteter i city. Att visserligen stod det i beskrivningen att viss byggnation på gick i hotellet men att matsalen var en byggarbetsplats fram kom ej var en besvikelse.
Bekvämt läge och ett hotell med ambitioner. När allt är klart blir det riktigt bra. Trist lobby som verkar vara under bearbetning och frukosterbjudandet måste förbättras.
Läget, ett kvarter från Times Sq. Jättetrevlig och tillmötesgående personal. Rent o fräscht. Glömde en nyinköpt dator på rummet. Trots flera påstötningar (via mail o tel) kommer inte hotellet tillbaks med något besked om den hittats eller inte.Det har nu gått 9 dgr sedan utcheckning.
vi fick uppgradera vårt rum för att få plats med vår dotter som är 3 år. detta pga att sängen var liten. det stod det inget om i rums beskrivningen. detta medförde en extra kostnad på 2000 skr:-. detta gjorde mig rejält besviken.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
The staff at the front desk was very friendly.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Ett trevligt litet hotell med ett utmärkt läge med närhet till shopping och parker.
Trevlig "engelsk" stil med små rum.Jättebra läge. Ganska tyst. Halvdålig frukost, ingen utsikt, en betongvägg 2 meter utanför var allt man såg, mörkt rum, inget fönster på toaletten, tråkig frukostmatsal.
Bra hotell med fantastiskt läge, större rum än vad jag förväntade mig. Lite ointresserad personal, allmänna utrymmen kändes lite gammalt och inpyrt.
Fint hotell med en fantastastisk service, tillgång till gratis Internet, superbra läge nära Times square och alla teatrarna.
Utmärkt Bra läge, bra taxi access, tvätt övergatan, enkel att komma upp till rummet, riktigt bra badrum, bra reception fast lite opersonligt. Club känslan exiterar ej! Synd! En ren ledningsfråga!!! Vem är hotell chef? Hela hotellet kan enkelt packas om till - # 1 såsom city club hotell Rum 604, 704 : Air condition anläggningen som att bo I ett "fläktrum", Inget dagsljus - gardinen nerdragen 24/7, liten garderob som även tog hand om minibaren som en billig lösning, gammal tv, inte rätta kanalerna, går ej att släcka sänglamporna ifrån sängen utan man måste gå upp och släcka vid ytterdörren. Klubbkänsla?; Utifrån gatan ser detta hotell väldigt trevligt ut men "leveransen" uteblir. Ingen känsla att restaurangen brydde sig om att man var hotellgäst, Hotellet skulle kunna ha ett personligare förhållande till sina "club guests" - inte kunder! Hela hotellet kändes litet och trångt på alla platser: Rummet Receptionen, foajen, "business-center". Badrummet störst och bäst.
Servicen, sängarna, läget,badrummet och renligheten. Bara positiva saker. Ventilationen mot hotellets baksida utanför hotellet lät.
Läget utmärkt, stort rum,täta byten av handdukar,restaurangen fin men något dyr. behövs fler internetdatorer.
Ett rent, stiligt och lägesmässigt super hotell. Hotellet har en mycket fin restaurang som vi rekommenderar för finsmakare. Mycket vänlig personal både på hotellet som på restaurangsidan. Trots sitt centrala läge var det mycket tyst på natten och vi sov bra i de bekväma sängarna. Rekommenderas!!!! Ha en trevlig vistelse, som vi. Bästa hälsningar Hennica Om man gärna har de stora lobbierna med soffor, bord och kanske drinkservering måste man denna gång söka ngt annat hotell. Då man är många i ett rum vore en ordentlig dörr till toan vara på sin plats trots att det även gick bra så här.(skjutdörr)
Utmärkt läge med gångavstånd till Time Square och 5 th avenue. Fräscht rum men ganska mörkt och litet.
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Worst hotel I've ever been too Everything
This guest did not leave comments about this hotel.
It's an unusual place. It doesn't really look like a hotel--more like an apartment building with someone to check you in. It really is in a fabulous spot if you're going to spend your time in the main Broadway theater district.
The location is fantatistic, right next to the times square, with so many things within walking distance. Room is spacious, especially the bath room, even with a bathtub. There is no obvious sign for the hotel, and we had to walk around a couple of times to find the door.
location, free breakfast, clean and nice room. check in and check out time.
It was close to times square. I did not feel like this was a 4.5 star hotel. It was no better than any Courtyard Marriot I have stayed at. It was a nice room, no roach motel, but nothing as nice as a 4.5 star. I'm not sure who rated them this but I felt it was a 3 to 3.5 at max.
Modern room and great location. Had to request towel multiple times.
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The room was big, as was the bathroom. The location of hotel was good. The front desk clerk that checked me in was very rude and lied to me about views, saying 'all our rooms have street views, it's just hard to see.' My room clearly had a view of a rooftop below and surrounding buildings, but no street.
Location is great, staff are friendly Room was a average, not 4.5 stars. For the price I paid, it was fine
Light breakfast and evening wine hour.
I liked the location and for the most part the room was clean and the bed was nice. I didn't like how most of the hotel was not updated and the valet service took a while.
The location for the cost is imcomparable. I will definitely put this on the list next time. Front desk and bar staff were not service oriented. Bar prices are... well... it's NYC.
Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly. Excessive noise from external sources
Location was great Elevators were impossible. Had to wait upwards of 10-15 minutes for an elevator to reach the 10th floor, every single time we used them. Actually opted to take the stairs a few times to save time. Toilet in the room ran for almost 5 minutes after every flush. We were locked out of our room at 1130am, 30 minutes prior to checkout time. The "breakfast bar" in the hotel lobby had nothing but coffee and 2 bananas left at 10am, with no other options provided. We did not get a receipt at checkout, either, nor was one emailed to us. And lastly, we waited for almost 30 minutes for our car to be brought around at checkout because the driver was waiting for the doorman to call him to come around (which he did as soon as we came outside).
Nothing Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
It's located near major attractions and it's the room assigned to my family and myself is a good size room. That it did not include continental breakfast
The bed was very comfortable. Yes I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
Extremely small rooms. Loud air conditioner. Needs work
Good location, nice lobby, Good complimentary toiletries Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
Checked in after a long flight from Australia at 11pm. Room was not made up and bathroom was disgusting. Went to receptionist who allocated us another room - same result. Demanded a refund, and went and checked in at the Westin. Very disappointed.
In general the staff was nice and accommodating. In particular the concierge named Aisha (spelling?) was extremely kind and helpful. The room was clean, and got the job done. I would stay here again as it was a great value and location. My 'Cosy Queen' was pretty small. If I had another person sharing the room, it would have definitely been too small. But for myself it was fine, but not for the clastrophobic!
Bemötande I reception och av övrig personal. Centralt beläget. Sängar var bra. Saknade stolar och ett bord att sitta vid. är fundersam om att hotellet kan ha dragit mitt VISA-kort två gånger.
Bra läge nära Grand central station och subway. Stort bra rum med breda sköna sängar. Ingen internetterminal för gästerna, endast wi fi. Ingen frukost. Ingen lounge/bar.
jättebra läge och stora rum. Ganska lyhört och lite jobbigt med heltäckningsmattor överallt
Bra läge nära Grand Central station Hissar upptagna under städningen på morgonen
Bra läge med. Trevlig och hjälpsam personal. Allt funkar. Dörrarna i korridoren skulle kunna vara mer ljudisolerande samma gäller fönstrena mot gatan.
Location is perfect. Bathroom was almost bigger than the rest of the room. Air conditioner didn't work first day. Called when we first got to our room and they told us there is a sensor that activates it when you walk in. We came back late that night and it was still 80 degrees (thermostat was set at 64). I called down, someone said they'd send someone up. About 30 minutes later, nothing. I called back and they said they were switching shifts and the manager was looking for another room for us-they'd call when it's ready. I stayed awake 45 minutes longer, and packed up most of our stuff, still nothing. The next morning we went downstairs to try to get our a/c fixed and they sent the engineer up. We came back later that day...it was fixed. It was pretty uncomfortable sleeping in 80 degree humid room. Disappointed that we didn't hear back that night to get it fixed. After the first miserable night, it was fine. Lobby is very dark! No view at all. No room service.
We loved the location. We were in New York and we were extremely close to all of the things we really wanted to see while on our vacation. Or if we weren't close, we were a short subway ride away. Beautiful hotel, very clean, and very quiet. We were concerned about the possible noise from the New York streets, but we couldn't hear a peep. It was perfect. And the soaking tub in the bathroom was amazing! I want one in my own home! We were very comfortable. My husband thought the whole hotel was too dark. Especially the lobby. I would agree to say that the lobby was very dark, but I didn't really mind it. It wasn't like we were going to be spending a lot of time in the lobby anyway. And another thing; every day we left our "Do Not Disturb; sign on our door because when staying in hotels we worry about our things disappearing. But one of the days we came back and our room had been visited by housekeeping, so we quickly looked around to make sure all of our things were accounted for. And thankfully, everything was there. We were happy that the staff was respectful of our things, but we were confused by the fact that the sign was still on the door and they came in anyway.
The location is great. Close enough to walk to Times Square, the Empire State Building, Rockefeller Center, Grand Central, and lots more. The staff couldn't have been nicer or more helpful and there is valet parking if need be. There isn't any room service available.
had everything we needed, but spent little time in the room lighting was very bad in the bathroom, not nearly enough to put on make-up
We were walking distance to Times Square and the Broadway shows. The customer service was top notch. Loved the atmosphere and the decor. Two drinks at the bar cost about $40! The elevators were very slow, small, and sounded like we were at risk of being stuck in transit.
Fantastic location if tourism is your goal. Atmosphere is glamorous and sexy. Friendly, helpful staff made us feel at ease. The bathrooms are oddly dark - this is an issue if you are someone who spends any considerable time and effort applying makeup.
Good location Beds a bit uncomfortable and some problems with ac and tv
We took the train into the city a group of 8 people and we were able to walk to the hotel and to out Broadway show as well as the restaurant we had reservations at. Perfect location two blocks from time square. The lobby of the hotel is amazing and all of the employees are friendly and helpful. I liked everything.
no hot water for shower one morning (probably ran out). Refrigerator broken. Very small gym. expensive. Great location. Clean. Good housekeeping. Friendly staff. We requested a quiet room. We were worried when it turned out to be next to the elevators. Sure enough, the room was quiet.
No food service and the champagne was extremely expensive at the bar but the room was clean and comfortable. We absolutely loved the bathtub and the staff was very nice. Nice hotel for a romantic getaway. Wouldn't recommend for families