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Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Clean spacious rooms, good service, not great wi-fi
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Everything was perfect
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
The staff was very helpful and very friendly!
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
Great service and nice rooms Nothing
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Läget, ett kvarter från Times Sq. Jättetrevlig och tillmötesgående personal. Rent o fräscht. Glömde en nyinköpt dator på rummet. Trots flera påstötningar (via mail o tel) kommer inte hotellet tillbaks med något besked om den hittats eller inte.Det har nu gått 9 dgr sedan utcheckning.
Bekvämt läge och ett hotell med ambitioner. När allt är klart blir det riktigt bra. Trist lobby som verkar vara under bearbetning och frukosterbjudandet måste förbättras.
Hög standard, mycket trevlig personal, fina rum, bra läge nära Times Square. Vi blev även uppgraderade Ingen bar eller restaurang, ej helt färdigbyggt.
vi fick uppgradera vårt rum för att få plats med vår dotter som är 3 år. detta pga att sängen var liten. det stod det inget om i rums beskrivningen. detta medförde en extra kostnad på 2000 skr:-. detta gjorde mig rejält besviken.
trevlig personal vid ankomsten till hotellet.Ligger bra till för alla aktiviteter i city. Att visserligen stod det i beskrivningen att viss byggnation på gick i hotellet men att matsalen var en byggarbetsplats fram kom ej var en besvikelse.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
The staff at the front desk was very friendly.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
Bra läge nära Grand Central station Hissar upptagna under städningen på morgonen
Bra läge med. Trevlig och hjälpsam personal. Allt funkar. Dörrarna i korridoren skulle kunna vara mer ljudisolerande samma gäller fönstrena mot gatan.
Bra läge nära Grand central station och subway. Stort bra rum med breda sköna sängar. Ingen internetterminal för gästerna, endast wi fi. Ingen frukost. Ingen lounge/bar.
jättebra läge och stora rum. Ganska lyhört och lite jobbigt med heltäckningsmattor överallt
Bemötande I reception och av övrig personal. Centralt beläget. Sängar var bra. Saknade stolar och ett bord att sitta vid. är fundersam om att hotellet kan ha dragit mitt VISA-kort två gånger.
The location and friendly staff
Staff was awesome and very accomodative Free Raid-The-Mini-Bar Card Rooms were tiny (even by NY standards) Hotel felt a bit claustrophobic in general
Great Staff, very good location for us. Were always cheerful from the front desk to front door and especially the service people. Would recommend outright with the exception of noise. Had very noisy neighbors next to us. Sound traveled easily through the walls. Traffic noise was also pretty apparent.
Location Good deals always have windows against next building with no view
The location is great for anyone coming from Long Island. I really like knowing that Kimpton always welcomes pets. Fire alarm battery needed to be replaced. I ended up taking it out to make the beeping stop. I told the front desk, but they didn't seem bothered. The thermostat was held to the wall with tape. It came loose and the batteries did as well. I don't know if I received awards points or not, but I'm not sure I care. Kimpton wouldn't honor the lower price I found on hotels.com; so, I didn't book the room through them.
The location was great. Walking distance to Grand Central Station. The bathroom was clean and the bed was really comfortable. The staff were friendly and the concierge was somewhat helpful. The first thing I noticed is that the staff were not dressed very neatly. As I struggled with my bags and getting into the lobby the doorman didn't help at all. Then when I got up to my floor I smelled a strange odor, almost like a skunk, and then in my room it smelled like mildew the entire time I was there. I had to spray my cologne all over the room so I wouldn't smell it when I was trying to fall asleep. The blanket on the bed looked dirty like it was covered in dog hair so I didn't even touch that and also everything felt sticky in the room. I also didn't receive a courtesy call to assure everything was ok with the room.
Rooms were large (for New York) and comfortable. Bathroom was large. Staff was friendly. Very close to Grand Central Terminal. Quiet at night. Food prices at Silverleaf were not posted and VERY high!
The staff was excellent. Small bathrooms. Phone system not working properly.
Easy to get to fom Laguardia. Room nice, clean , quiet, temperature control worked well, staff efficient and nice. Twenty min walk to Harold Squire, MSG, Penn Station, 5 min to Grand Central. Good value hotel.
The staff was so nice and went above and beyond to be as helpful as they could. Mario was a wonderful door man that was able to compensate the trouble we had with our door. Chris and Danny helped my mom and I get metro cards so we could use the subway to travel around the city. Danny physically walked us to the train station to show us where to buy the metro cards. We had issues with the door to our room the entire stay, the key card wouldn't work after ten minutes of being programmed.
Enjoyed comfortable beds, coffe shop and evening wine that was complimentary. Stayed there with wife and two teenage children - bathroom was too small!
Servicen, sängarna, läget,badrummet och renligheten. Bara positiva saker. Ventilationen mot hotellets baksida utanför hotellet lät.
Utmärkt läge med gångavstånd till Time Square och 5 th avenue. Fräscht rum men ganska mörkt och litet.
Ett rent, stiligt och lägesmässigt super hotell. Hotellet har en mycket fin restaurang som vi rekommenderar för finsmakare. Mycket vänlig personal både på hotellet som på restaurangsidan. Trots sitt centrala läge var det mycket tyst på natten och vi sov bra i de bekväma sängarna. Rekommenderas!!!! Ha en trevlig vistelse, som vi. Bästa hälsningar Hennica Om man gärna har de stora lobbierna med soffor, bord och kanske drinkservering måste man denna gång söka ngt annat hotell. Då man är många i ett rum vore en ordentlig dörr till toan vara på sin plats trots att det även gick bra så här.(skjutdörr)
Läget utmärkt, stort rum,täta byten av handdukar,restaurangen fin men något dyr. behövs fler internetdatorer.
Utmärkt Bra läge, bra taxi access, tvätt övergatan, enkel att komma upp till rummet, riktigt bra badrum, bra reception fast lite opersonligt. Club känslan exiterar ej! Synd! En ren ledningsfråga!!! Vem är hotell chef? Hela hotellet kan enkelt packas om till - # 1 såsom city club hotell Rum 604, 704 : Air condition anläggningen som att bo I ett "fläktrum", Inget dagsljus - gardinen nerdragen 24/7, liten garderob som även tog hand om minibaren som en billig lösning, gammal tv, inte rätta kanalerna, går ej att släcka sänglamporna ifrån sängen utan man måste gå upp och släcka vid ytterdörren. Klubbkänsla?; Utifrån gatan ser detta hotell väldigt trevligt ut men "leveransen" uteblir. Ingen känsla att restaurangen brydde sig om att man var hotellgäst, Hotellet skulle kunna ha ett personligare förhållande till sina "club guests" - inte kunder! Hela hotellet kändes litet och trångt på alla platser: Rummet Receptionen, foajen, "business-center". Badrummet störst och bäst.
Fint hotell med en fantastastisk service, tillgång till gratis Internet, superbra läge nära Times square och alla teatrarna.
Bra hotell med fantastiskt läge, större rum än vad jag förväntade mig. Lite ointresserad personal, allmänna utrymmen kändes lite gammalt och inpyrt.
Ett trevligt litet hotell med ett utmärkt läge med närhet till shopping och parker.
Trevlig "engelsk" stil med små rum.Jättebra läge. Ganska tyst. Halvdålig frukost, ingen utsikt, en betongvägg 2 meter utanför var allt man såg, mörkt rum, inget fönster på toaletten, tråkig frukostmatsal.
Description of booking the room I chose indicated continental breakfast. And didn't specify a charge.
This guest did not leave comments about this hotel.
Staff seemed to be busy socializing then helping clients. Had to get my own bag out of the storage room (instead of waiting longer for someone to show),told the concierge was free but they never picked up the phone. 4.5 stars? Maybe out of 10
This guest did not leave comments about this hotel.
The rooms were bigger than other NYC hotel rooms we have stayed in, which was a pleasant surprise!
Great location. Lovely welcome from staff and very hospitable toward our request for late checkout which we did not use. Comfortable bed, and spacious bathroom. All in all a nice surprise.
This guest did not leave comments about this hotel.
Location No ice machine and had to call three times and wait and hour and a half for ice
This guest did not leave comments about this hotel.
Large, clean rooms. Located in TimeSquare. Close to transportation. Great experience.
Extremely small rooms. Loud air conditioner. Needs work
Historic property. They don't make them like this any more. Elevators were very slow and jam packed with people at peak hours. Also, there are lots of stairs in lobby making accessibility a challenge for disabled.
It's located near major attractions and it's the room assigned to my family and myself is a good size room. That it did not include continental breakfast
I liked the location and for the most part the room was clean and the bed was nice. I didn't like how most of the hotel was not updated and the valet service took a while.
In general the staff was nice and accommodating. In particular the concierge named Aisha (spelling?) was extremely kind and helpful. The room was clean, and got the job done. I would stay here again as it was a great value and location. My 'Cosy Queen' was pretty small. If I had another person sharing the room, it would have definitely been too small. But for myself it was fine, but not for the clastrophobic!
More dining, social areas
Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly. Excessive noise from external sources
Location was great Elevators were impossible. Had to wait upwards of 10-15 minutes for an elevator to reach the 10th floor, every single time we used them. Actually opted to take the stairs a few times to save time. Toilet in the room ran for almost 5 minutes after every flush. We were locked out of our room at 1130am, 30 minutes prior to checkout time. The "breakfast bar" in the hotel lobby had nothing but coffee and 2 bananas left at 10am, with no other options provided. We did not get a receipt at checkout, either, nor was one emailed to us. And lastly, we waited for almost 30 minutes for our car to be brought around at checkout because the driver was waiting for the doorman to call him to come around (which he did as soon as we came outside).
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
The lobby is beautiful and the location is great. Upon arrival to an already expensive hotel, I was told I had to pay a MANDATORY fee for "free wifi and a 10% food voucher and gym use". I didn't want any of that, but was forced to pay anyway. I was woken up by housekeeping next door at 5:55am - no apology when I left at 6am because I couldn't sleep. The room was dusty and not very clean and I ended up taking the stairs from the 12th floor because the elevators were sloe, though those issues were nothing compared to the terrible hours and ridiculous fees. Do not stay here.
Checked in after a long flight from Australia at 11pm. Room was not made up and bathroom was disgusting. Went to receptionist who allocated us another room - same result. Demanded a refund, and went and checked in at the Westin. Very disappointed.
The location for the cost is imcomparable. I will definitely put this on the list next time. Front desk and bar staff were not service oriented. Bar prices are... well... it's NYC.