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Det centrala läget Mycket nedslitna rum. Stort behov av renovering
Riktigt bra läge
Bra läge, rymligt rum med sköna sängar Handdukar behöver inte bytas varje dag
Centrala läget till Penn station ,Madison S Garden,Macys,shopping,mat- ställen ,mm. Rummen behöver uppdateras-slitna.Sängen OK! Dyrt bo centralt i NYC , Inget kylskåp -dålig airkond.(byggt 1912 ) STORT ! Mycket ljud dygnet runt- inne som utanför !
Läget, stort och bekvämt rum. Priset.
The bed was so comfortable! The location was very central. No business center and no pool.
Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
Nice modern rooms. Great location. Food carts one block away at Greely Sq.
Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it
Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
Friendly staff and comfort of the bed! Tax additions to bill
Great hotel. Friendly staff. Great location. I gave this hotel an "okay" because of what seemed to be chaos in the kitchen. I would order an item, the friendly person on the other end would say ok. But...wait for it...each time I ordered and confirmed my food items, I received a call back telling me they are out of at least one of what I'd ordered.
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
The location is nice that's about it. Incredibly rude staff. Worst I've ever encountered. Room was small, even by NYC standards and dingy. Bathroom floor was grimy it smelled of horrible synthetic room freshener. TV had fingerprints all over it. Bedside table had drink rings. Horrible.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I was given a wrong room. The Hotel was noisy, charged me 20bucks for 2 waters. Will never go back.
Location, staff and food
This guest did not leave comments about this hotel.
This was a great location. Our room was in a corner by a stairwell so it was smaller than the other rooms available. But we weren't in our room that much.
Good location. Clean and new hotel. Staff friendly. Room on back side of hotel was quiet. Rooms with two beds are small for moving around. Breakfast expensive.
We were welcomed from the moment we arrived, the staff, location,hotel food services and the ambience in general was the highest quality. none
It is very clean and the service is excellent. Everyone at reception is very polite and helpful. Also, Hugo the concierge is super kind and knowlegeable!
Great staff. Great vibe Nothing
Staff was fantastic LED Reading lamp blew room circuit breakers twice.
I was very happy with the nearness of the hotel to Penn Station. It was a beautiful hotel, which appeared to have been recently renovated. I would definitely stay there again. Nothing
This hotel was so amazing, I didn't expect much for the price but everything was spotless. The staff was amazing, they came up to our room 2 times a day to bring ice and they were super fast. King bed was very comfy and the hotel was within walking distance from Times Square but if ur visiting New York get a subway card and get everywhere for like 20 min at most. Perfect stay no complaints.
Front desk staff were professional and friendly Restaurant staff inside the Hotel had terrible customer service.
Great location, great price for the day we stayed, room was clean and a nice size for NYC. When checking in they indicated that the water would be turned off at 9am the following morning for emergency repairs. So much for taking the say off and sleeping in. Well, apparently it was only the hot water, which we learned about after getting to the room and reading the note that was slipped under the door. When we got to front desk in the morning, they asked how our stay was and I said it was good. They asked - why only good - so I explained the water situation (it was about 10:30am). They indicated that they hadn't even started the project yet. We went from all water off from 9am-9pm, to only the hot water, to - well the hot water will be turned off - whenever. I'm sure there's a better way.
Look of the rooms very nicely decorated Pricing was bit high for the size of the room but still had a great overall experience it was a comfortable stay
Convenient location, clean rooms, free standard wifi, put a mini fridge in our room for us, we were able to check in a few hours early We heard a lot of noise in the hallways- other people talking and doors slamming. It was difficult to shut the door without having it slam loudly. Monday morning we walked out of our room to see that they were replacing the carpet on our floor. That's where the noise that morning was coming from. It would've been nice to have a heads up that carpet was being replaced on our floor during our stay.
Very clean and the room was calm Nothing
Bra sängar, bra sängkläder, utmärkt rengöring av badrum och byte av handdhukar. Utmärkt mat i bar och restaurang. Állt verkade något slitet.
Rymliga och trevliga rum. Fin utsikt mot Empire State Building. Något slitet. Det märktes att hotellet har varit med ett tag! Men det har en viss charm det oxå!
Väldigt trevlig personal. Bra städning på rummet. Centralt och bra läge. Rummen är dåligt isolerade, man hör alla ljud från gatan. Det ligger en brandstation i botten på fastigheten, och dom rycker ut ganska ofta.
Mycket centralt! Nära till Penn station vilket gjorde det lät att ta sig till och från flyplatsen. Vänlig personal! Nej
Bra placerat hotell som tyvärr ej lever upp till 4 stjärnor. Städning,
All the staff was very nice, good mood. I reserved a double and tey give me a king
The staff was excellent and courteous. The air conditioning struggled and couldn't really bring the temp down sufficiently. Not enough towels, but brought them right away when requested. No sweetener and creamer in room. But, also brought that right away when requested.
Prisvärt, med ett bra läge, bra med gratis internet och frukost. Rummet kändes relativt nyrenoverat
tak över huvudet smutsigt rum, dålig service när jag klagade på att det luktade rök kom det in en kille med doftsprayflaska
Brand new hotel w/modern amenities, spacious King room w/fridge, micro-wave, safe, large flat screen TV w/ SHOWTIME channels, and free Wi-Fi. Good, reasonably prices food in Bistro. Short (less than 1 blk) walk to #1 subway. Long wait for food in Bistro. Despite being fairly quiet for a busy cross-town street, can still hear some over-night and early AM garbage trucks from 9th fl.
The location of the hotel was convenient. The hotel is advertised as a suite and only provides standard rooms with no separate seating area. FALSE ADVERTISEMENT AND IMAGES!
Modern, nicely appointed rooms, great bed. Good location, nice rooftop lounge. Fantastic staff. Food was not very good. But service, especially hotel employee, was great.
Clean, quite , and great location!!! Maybe couple more drawers for clothing.
Awesome location. Very close to 2 subway stations. Rooms were super clean! I loved the fact that there was no carpet in the rooms. Very modern decor. The staff was very friendly and always helpful. The rooftop bar was super cool. 5 star rating!!!!!
We received excellent customer service checking in and out, and no difficulty in getting a late 12 Noon checkout. The room could have been a bit cleaner, there was some residue all over the bathroom floor, cracks to the mirror in the bathroom.
Cleaness and staff
Newer hotel in great location. Beautiful rooftop bar. Small -- but functional -- bathroom.
Nice location. Close to subway. Wonderful view of one world center at night from rooftop bar No
Close to subway station and different restaurants! Staff was very friendly and helpful with everything. They even hold your baggage on your checkout date so you can spend more time in NYC until you leave. Rooms are clean!I will definitely stay here again! It met everything we needed!
the service by the hotel manager, reception and all other members that we met was beyond our expectation. They care about the guests and looking to provide the best service. The rooms are clean and modern and felt very specious the location is excellent the shower water flow was weak.
Comfortable beds & room, A+++ staff,excellent location for our purpose. Only complaint was that the air conditioning was not working properly. Gave the illusion you were in control and did its own thing. Therefore, room was too warm at night.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
For New York this was a pretty good size room with 2 queen beds.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
wifi did not work in my room - weak intermittent signal
Very friendly staff took care of all requests. Very helpful and provided lots of suggestions for places to visit and restaurants to eat at. Gentleman taking care of valet was extremely helpful and polite. Will be back next time. The street the hotel is on is a little dark and looming. Felt safe the whole time (police station across the street) but street is not as bright and shiny as the rest of downtown. Hotel is bright and nice.
Great location, clean, very nice and helpful staff. Overall it far exceeded my expectations.
Location Even the coffee wasn't free
I checked in early through Kayak's e-mail and was surprised that not only was our room ready early, but they had a pack-n' play crib set up for my little one complete with baby soap, lotion, bath toy, night light and even an outlet protector! It was a nice touch and showed that they were on top of our reservation. They put us on the top floor in a large wheel-chair accessible suite, definitely the most space I've ever had in a new York city hotel for this price! no breakfast included, but they do have a breakfast café open downstairs in the morning. It is centrally located to other breakfast options.
vi bokade i november, och hade önskemål om att bo högt upp, fick ändå bara våning tre.
Det oerhört centrala läget med närhet till åtskilliga faciliteter, bussar, tunnelbana etc. Det blev lite strul första dagen pga en ombokning, men den kan inte hotellet lastas för. Större noggrannhet i samband med ombokning måste till från bookings sida.
Bra läge bra personal
Läget var mycket bra och rummet helt OK. Rent och fräsch med bra toalett. Hotellpersonalen var vänlig och hjälpsam.
Modernt, rent och snyggt hotell med mycket bra läge mitt på Manhattan. Rekommenderas!
Rummet var riktigt New york och sängen var jätte skön. Rent och snyggt och nytt flaskvatten och schampo varje dag. Utsikten var också schysst och man gömde aldrig i vilken stad man befann sig. Läget var toppen med gång avstånd till Flat iron området med alla små frukost ställen, men även Empiror state och madisson square garden låg nära. Det enda jag kan små klaga på är kanske priset men vi bokade flera nätter och fick lite rabatt så i jämförelse med andra vi träffade på resan så hade vi bättre standard för samma peng än många.