Flyg till Illinois

Plus: The crew.

Minus: The time between flights.

Minus: Everything was OK

Plus: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Plus: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Minus: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Plus: Boarding

Minus: Food

Plus: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane

Minus: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation

Plus: The getting Paris France with no delay was great! The crews where nice and the check in with quick.

Minus: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.

Plus: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.

Minus: Tv unit was broken in my seat.

Plus: Everything was good except the long layover

Minus: Shorter layover

Plus: Seats were comfortable. The crews were helpful.

Minus: Cleaner bathroom on the plane.

Plus: no remarks. everything fine for a short flight

Plus: Punctuality and professionalisms were at the best

Minus: All ok

Minus: No hubo comida suficiente

Plus: Entertainment

Minus: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Plus: Boarding went well.

Minus: Crew could be more attentive. They avoided passengers most of the time.

Plus: That it got me where I needed to go.

Minus: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Plus: The crew

Minus: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child

Minus: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.

Minus: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.

Plus: Nothing

Minus: Everything

Plus: Good service, friendly staff and easy boarding process, good food and on time departure

Minus: No complaints

Plus: Price

Minus: Use jet bridge instead of bus gate

Plus: The entertainment was ok.

Minus: Everything else was terrible. From check-in to boarding to flight.

Plus: Good service on the plane, the food was good and the seat was very comfortable.

Minus: The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight.

Minus: Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv

Plus: The connection was way too tight.

Minus: Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently.

Plus: The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable.

Minus: Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it.

Plus: Of all the flights I checked this was the most convenient in timely manner and comfortable.

Minus: Movie options.

Plus: The airline is top notch and treated you great like it should be.

Minus: The sears where a little tight but not bad and the movie options were ok not great.

Minus: Better choice of movies

Plus: The crew and entertainment

Minus: Nothing

Plus: The crew was great

Plus: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Plus: The crew is brilliant Punctual, spot on... 100% service delivery

Minus: Nothing

Plus: Itinerary - hours of flight

Minus: Dinner could have been earlier

Plus: Crew brilliant but seat very tight

Minus: Boarding procedure slow and hectic

Plus: Crew was very friendly and helpful. Entertainment had plenty of choices.

Minus: The seats were very hard. It was very uncomfortable sitting that long I’m those seats

Plus: Row of seats to myself. Free coffee.

Minus: Coffee refill.

Plus: Check in was so easy.

Minus: no peanuts?

Plus: The crew that greeted us (and sorted out seats) was excellent.

Minus: We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport.

Minus: Not enough space. Tv was glitchy. Seat uncomfortable.

Plus: Flight was on time and clean.

Minus: They missed by special meal once.

Plus: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Plus: Flight arrived on time

Minus: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Plus: Information sharing by pilots and crew. Economy class leg room is good.

Minus: All good up to the level

Plus: Impressive service... amazing crew, very friendly and professional

Minus: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Minus: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.

Plus: Clean

Minus: Better organized boarding Snacks (only via purchase)

Minus: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.

Plus: Arrived safely

Minus: Warm bus at the Reykjavik airport

Minus: Everything was OK

Plus: Crew good and seat OK but not exceptional for business class

Minus: Food was average - main course could have been better. Range of movies ok but not great

Plus: The crew was informative

Minus: Inflight sandwiches

Plus: KLM are our airline of choice. A great full-service carrier with impecable standards.

Minus: Nothing

Plus: Services is good .

Minus: Food can be better

Plus: The crew tried to be helpful but were equally frustrated with the ground crew.

Minus: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Plus: Flight arrived on time

Minus: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Plus: KLM STAFF WERE VERY PROFESSIONAL

Minus: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Minus: At least give a glass of water.

Plus: Seats were comfortable. Entertainment system stopped working part way through

Minus: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Minus: Hårda nersuttna stolar som inte heller gick att fälla bakåt

Plus: The crew wasn’t very friendly and there’s very little legroom.

Plus: Price is lower than other airlines. Cabin crew service is usually good.

Minus: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.

Plus: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.

Minus: My TV didn’t work - long flight to have no screen access.

Plus: Crew was very nice, efficient

Minus: Boarding in Iceland

Minus: Food options

Plus: Entertainment

Minus: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Plus: Very professional.

Plus: The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them.

Minus: The flight was too warm.

Minus: Got delayed

Plus: Nice crew, good food.

Minus: Both bathroom were not working in business class area.

Plus: The crew was very kind

Minus: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Plus: Everything works and quick to get to destination.

Minus: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Plus: Friendly crew. Great phone support.

Minus: Online check-in was very messy - not available. After contacting the phone support, it was possible.

Plus: Very efficient.

Minus: Better airflow in cabin, letting you know about meals before getting to plane.

Minus: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.