Flyg till Washington

Plus: The crew was very kind

Minus: Still don’t have my luggage yet

Minus: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Plus: Nice crew, good food.

Minus: Both bathroom were not working in business class area.

Plus: Very professional.

Plus: Comfortable seats, nice staff, clean facilities

Minus: Nothing

Plus: How ferindly they where get on airplane and caring they where the hold time on the flight

Minus: They bathroom up front airplane should be first class and back airplane have there bathrooms

Plus: Good entertainment options

Minus: Overall okay crew, but some very rude members

Plus: hilarious crew and they were very helpful

Minus: seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone

Minus: No luggage space

Minus: More leg room More gluten free food options

Plus: The crew was friendly and gave clear instructions, they worked as a team.

Minus: I would appreciate clearer information about bagge costs

Plus: KLM STAFF WERE VERY PROFESSIONAL

Minus: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Plus: Muslim food

Plus: Flight arrived on time

Minus: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Plus: The crew.

Minus: The time between flights.

Plus: Crew was very nice, efficient

Minus: Boarding in Iceland

Minus: Warm bus for the transfer from one plane to the next

Plus: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.

Plus: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane

Minus: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation

Plus: This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day.

Minus: Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP.

Plus: Brussels airport clearance was quite efficient

Minus: Better instructions at the airport

Plus: Pretty much nothing

Minus: A sealed blanket and a better customer service

Minus: This airline is borderline budget airline even in business class.

Minus: The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes.

Plus: Confort

Minus: The crew and the food, specially the food.

Minus: Unexpected $100 baggage fee for second checked baggage

Plus: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.

Minus: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.

Plus: Nice crew, good food.

Minus: Both bathroom were not working in business class area.

Plus: Decent price for economy comfort seat, 4A.

Minus: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Minus: Delay due to strike

Plus: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Minus: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Plus: Had seat open next to me

Minus: Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival

Minus: movie selection could have been better.

Plus: Assertive

Minus: Hand out headphones, my phone doesn’t have compatibility.

Plus: Great crew. Old plane but comfy

Plus: The crew was great.

Minus: On our way to Japan, the flight didn't wait for us though we were on the ground. We had 4 h lay over and missed it by 20 min which was by their system confusion. We missed our christmas plan and business prep time in Japan. Then on our way back, the plane turned around to the gate to pick up customers causing 40min delay. Made us furious. They gave us $200 credit each for our missing flight but we think we deserve more.

Plus: The crew was good the set was not bad.

Minus: Not sure

Minus: There was supposed to be wheelchair assistance at Richmond upon our arrival. Waited as long as I could. When no one came with a chair or any assistance, I had to walk ! struggling! so as not to fall to the baggage claim area, claim my luggage without any help, and then to my get myself and my luggage outside to meet ground transportation.

Plus: Entertainment

Minus: It could be very nice to notify that selecting seat will be charged. I will not Purchase United airline any more. Even it’s code share.

Minus: Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)

Minus: Very cramped business set with no place for storage. Comfort is good though

Minus: I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted

Plus: Crew was friendly, food was good

Minus: Entertainment was broken in one of our seats, the seats were not comfortable

Plus: Staff were professional and polite.

Minus: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Plus: Professional crew. Good simple check in.

Minus: Nothing.

Plus: Comfort

Minus: Internet

Plus: Services is good .

Minus: Food can be better

Plus: Movie selection are great

Minus: The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie

Minus: Got delayed

Minus: Nothing. Perfect flight.

Minus: No ear plugs in my amenity kit??

Plus: Muslim food

Minus: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Plus: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Minus: I flew economy and all was good and appropriate to the level.

Plus: Confort and kindness

Minus: It was too cold

Minus: Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight.

Plus: Assertive

Minus: Hand out headphones, my phone doesn’t have compatibility.

Plus: Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks.

Minus: Nothing. Perfect flight.

Plus: Almost everything, especially the crew.

Minus: Don’t feel like anything should be better to be honest

Plus: Services is good .

Minus: Food can be better

Minus: Still don’t have my luggage yet

Plus: Pleasant crew. Appropriate and efficiently served snack.

Minus: Boarding and disembarkation were slow.

Plus: The flight was on time.

Minus: The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot.

Plus: Comfortable

Plus: Comfortable and clean flight

Plus: I liked that there was wifi on board.

Minus: We had a 3.5 hour delay. The crew could have offered extras to make up for it.

Plus: Information sharing by pilots and crew. Economy class leg room is good.

Minus: All good up to the level

Plus: KLM are our airline of choice. A great full-service carrier with impecable standards.

Minus: Nothing

Plus: Fast boarding

Minus: Slow in refuelling, got us delayed for 40-

Plus: Great atmosphere, crew was excellent!

Minus: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Minus: Time

Plus: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Minus: Move the drapes a few more inches back.

Minus: Delay due to strike

Plus: Good amount of space on the plane, lots of movies to watch, good food and drink.

Plus: Seats not that good need softer seates for long haul flights

Minus: Dissapointed that my flight info screen does not rotate and update the screenshots like they used

Plus: Great entertainment options

Minus: No internet from Chicago to Iceland didn't help

Plus: The crew was very nice.

Minus: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.

Plus: Crew was great, everything was timely and efficient.