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It lived up to its star rating Very poor directions
The rooms were amazing, the shower was amazing, the pool was amazing and it's set in the beautiful syon park! The only thing is that it's a bit far from the centre of London but nevertheless it's an absolutely gorgeous hotel!! I just wish it had a little bit easier accessibility to London Centre!
In big park and neighboring historical house. 10+ minutes walk from nearest train station. Transportation to center London (Waterloo station) takes 39 minutes on the train. Breakfast and room wifi not included in room rate.
The hotel room was very nice and met all expectations. The hotel staff was not helpful or knowledgeable. They provided incomplete directions to hotel and they could not provide assistance or personal recommendations for nearby attractions.
When we booked the hotel we paid the Waldorf Price but found put that it was downgrading to Hilton, everything we paid for wasn't there. We also had to ask for everything Everything. We paid for high amenities for a 5 star Waldorf we got stuff for a 4 star Hilton.
Excellent standard and facilities. Very Good value for money. Away from central London.